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11 Troubleshooting

Warning
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requestingservice.Iftheproblemremains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
Make sure that the AC power cord of the
device is connected properly.
Make sure that there is power at the AC
outlet.
As a power-saving feature, the system
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
No sound or poor sound
Adjust the volume.
Check that the speakers are connected
correctly.
Check if the stripped speaker wires are
clamped.
Remote control does not work
Beforeyoupressanyfunctionbutton,rst
select the correct source with the remote
control instead of the main unit.
Reduce the distance between the remote
control and the unit.
Insert the battery with its polarities (+/–
signs) aligned as indicated.
Replace the battery.
Aim the remote control directly at the
sensor on the front of the unit.
No disc detected
Insert a disc.
Check if the disc is inserted with printed
side facing upward.
Wait until the moisture condensation at
the lens has cleared.
Replace or clean the disc.
UseanalizedCDorcorrectformatdisc.
Disc does not play
Check if the disc is readable.
Check the disc type, color system and
regional code. Check for any scratches or
smudges on the disc.
Press to exit the system setup menu.
Disable the password for parental control
or change the rating level.
Moisture has condensed inside the system.
Remove the disc and leave the system
turned on for about an hour. Disconnect
and reconnect the AC power plug, and
then turn on the system again.
No picture
Check the video connection.
Turn on the TV to the correct Video-In
channel.
Progressive scan is activated but the TV
does not support progressive scan.
Black and white or distorted picture
The disc does not match the TV color
system standard (PAL/NTSC).
Sometimes a slight picture distortion may
appear. This is not a malfunction.
Clean the disc.
A distorted picture may appear during
progressive scan setup.
The aspect ratio of the TV screen cannot be
changed even though you have set the TV
display format.
Theaspectratioisxedontheloaded
DVD disc.
The aspect ratio may not be changed for
some TV systems.