Philips MCD5110 user manual Troubleshooting

11 Troubleshooting

Warning

•• Never remove the casing of this device.

To keep the warranty valid, never try to repair the system yourself.

If you encounter problems when using this device, check the following points before requesting service. If the problem remains unsolved, go to the Philips Web page (www. philips.com/support). When you contact Philips, make sure that the device is nearby and the model number and serial number are available.

No power

•• Make sure that the AC power cord of the device is connected properly.

•• Make sure that there is power at the AC outlet.

•• As a power-saving feature, the system switches off automatically 15 minutes after track play reaches the end and no control is operated.

No sound or poor sound

•• Adjust the volume.

•• Check that the speakers are connected correctly.

•• Check if the stripped speaker wires are clamped.

Remote control does not work

•• Before you press any function button, first select the correct source with the remote control instead of the main unit.

•• Reduce the distance between the remote control and the unit.

•• Insert the battery with its polarities (+/– signs) aligned as indicated.

•• Replace the battery.

•• Aim the remote control directly at the sensor on the front of the unit.

No disc detected

•• Insert a disc.

•• Check if the disc is inserted upside down.

•• Wait until the moisture condensation at the lens has cleared.

•• Replace or clean the disc.

•• Use a finalized CD or correct format disc.

Disc does not play

•• Insert a readable disc with the label side facing you.

•• Check the disc type, color system and regional code. Check for any scratches or smudges on the disc.

•• Press to exit the system setup menu.

•• Disable the password for parental control or change the rating level.

•• Moisture has condensed inside the system. Remove the disc and leave the system turned on for about an hour. Disconnect and reconnect the AC power plug, and then turn on the system again.

No picture

•• Check the video connection.

•• Turn on the TV to the correct Video-In channel.

Black and white or distorted picture

•• The disc does not match the TV color system standard (PAL/NTSC).

•• Sometimes a slight picture distortion may appear.This is not a malfunction.

•• Clean the disc.

The aspect ratio of the TV screen cannot be changed even though you have set the TV display format.

•• The aspect ratio is fixed on the loaded DVD disc.

•• The aspect ratio may not be changed for some TV systems.

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