Philips SA4126, SA4146, SA4127, SA4147 manual Frequently asked questions, My player skips songs

8 Frequently asked questions

If you encounter problems with your player, go through the following points listed in the next section. Please also check out FAQs at www.philips.com/support for further help and other troubleshooting tips.

Consult your dealer or service center if you are unable to find a solution by following these hints.

Warning Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.

My player skips songs.

The skipped song may be protected. You may not have sufficient rights to play the skipped song on your player. Check the music rights with the song provider.

My player is not recognized by Windows.

Make sure your computer is running Windows XP (SP2 or higher).

My player has no power or is locked up.

•Your battery may have gone flat. Insert a new battery before use.

•You may have failed to press and hold 2; long enough. Press and hold 2; until the Philips welcome screen appears on display.

•Do a soft reset by re-inserting the battery.

If none of the above works, then you may have to use the Device Manager to recover your player:

1Make sure the player is disconnected from PC and turned off.

2Launch the Philips Device Manager at Start > Programs > Philips Device Manager > Philips Device Manager on your PC and click Repair tab.

3Press and hold the )K button while your player is connecting to the PC.

4Keep holding the key until the Philips Device Manager acknowledges your player and goes into recovery mode.

5Click the repair button and follow the instructions given by the Device Manager.

6After the player has been repaired, disconnect it from your PC and re-start.

Important When the first time you connect the device to PC in recovery mode, a hardware wizard will be popped up to install the software. Please select install the software automatically and click Next, and then click Finish to complete the installation.

During the installation, a warning message stating "The Software you are installing for this hardware has not passed Windows Logo testing.", please select Continue Anyway, this installation will not affect your PC.

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