Problem | Check | Remedy |
No sound is produced. | Are the connection cables properly connected? | Connect the connection cables properly. (page 10) |
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| Is the included USB cable properly connected? | Connect the computer and this unit directly using the included USB cable. USB |
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| hubs cannot be used. (page 10) |
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| Are terminals or plugs dirty? | Wipe any dirt off terminals and plugs before connecting. |
| Is the driver software properly set? | Set the driver software properly. (page 7) |
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| Is ITCH properly set? | Set ITCH properly. |
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| Check the [Mixer] setting in the [SETUP]. (page 31) |
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| Are the connected components and amplifiers | Set the external input selection and volume on the components and amplifiers |
| properly set? | properly. |
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| Are you operating on USB bus power? | When operating on USB bus power, the [MASTER OUT 1] volume decreases, |
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| the sound quality decreases, sound may not be output, etc. |
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| To use the unit without these limitations, connect the included AC adapter. |
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| (page 10) |
| Is the [MIC/AUX THRU] selector switch set to | Set the [MIC/AUX THRU] selector switch to [OFF]. If the [MIC/AUX THRU] |
| [ON]? | selector switch is set to [ON], only the sound of the microphone or external |
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| device is output. (page 29) |
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No sound is produced, or sound is | Is this unit placed near a TV? | Turn the TV’s power off or install this unit and TV away from each other. |
distorted or noisy. |
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The beat grid is not displayed. | Has the music file been analyzed? | Analyze the file. |
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| If music files cannot be analyzed automatically, click [GRID EDIT] in the ITCH |
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| software and input the beat grids manually. |
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[SYNC] function does not work. | Have the music files been properly imported? | Reimport the music files and load them in the decks. (page 17) |
| Has the music file been analyzed? | Analyze the file. |
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[SYNC] function does not work even | Is the beat grid irregular? | Set the beat grid properly. |
when files are analyzed. | Is the beat grid properly tapped? |
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| Are the BPMs of the tracks in the two decks too | The [SYNC] function will not work properly if the BPM of the track on the deck |
| different? | for which the [SYNC (SYNC OFF)] button is pressed is outside the adjustable |
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| tempo range of the track on the deck for which the [SYNC (SYNC OFF)] button |
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| is not pressed. |
| Are you scratching? | The [SYNC] function is disabled when scratching. |
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Fader starting is not possible. | Are you in standby with a cue set? | Set the cue. (page 23) |
Sound is interrupted when the ASIO | Has the ASIO driver been set with ITCH running? | Set the ASIO driver before launching ITCH. (page 7) |
driver is set. |
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Back cue function does not work. | Is a temporary cue point set? | Set a temporary cue point. (page 23) |
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Reloop function does not work. | Has a loop been set in the current playback? | If no loop has been set in the current playback, the reloop function does not |
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| work. Set a loop once. (page 23) |
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Indicator flashes and power does not | — | Normal operation can sometimes be restored by unplugging the power cord, |
turn on. |
| waiting at least 1 minute, then plugging the power cord back in. |
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| If the symptom persists, unplug the power cord and request repairs. |
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Library cannot be edited. | Is [Protect Library] in [SETUP] enabled? | Disable [Protect Library]. (page 31) |
ITCH operation is unstable. | Are you using the latest version of the software? | Free updates of ITCH can be downloaded from the Internet. Check the website |
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| below and keep the software updated to the latest version. (page 6) |
| Are you using softwares other than ITCH at the | Quit other applications to decrease the load on the computer. |
| same time? | If operation continues to be unstable, try disabling the wireless network or other |
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| wireless connections, antivirus software, the screen saver, the low power mode, |
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| etc. (page 6) |
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| The computer’s USB power supply capacity may | Use the included AC adapter. (page 10) |
| be insufficient. |
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| When other USB devices are connected to the | Disconnect other USB devices from the computer. |
| computer. | When another USB audio device is connected to the computer at the same time, |
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| it may not operate or be recognized normally. (page 10) |
| Are you using a USB hub? | USB hubs cannot be used. Connect the computer and this unit directly using |
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| the included USB cable. (page 10) |
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| There is a problem with the USB port to which this | If your computer has multiple USB ports, try connecting this unit to a different |
| unit is connected. | USB port. (page 10) |
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| Is this unit connected to a notebook computer | Supply power to the notebook computer from an AC power supply. |
| running on its battery? | (Depending on the notebook computer’s settings, the low power mode may be |
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| set when the computer is running on its battery, automatically reducing the |
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| performance of the computer itself.) (page 6) |
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| The USB buffer size is too small. | Raise the USB buffer size. (page 30) |
En 33