Troubleshooting
As you use the Advanced MCACC application, errors can occur for a variety of reasons, such as incompatibilities with other applications and the current configuration of your PC. If an error occurs, refer to the troubleshooting points below.
If the trouble cannot be rectified even after checking the points listed below, ask the Pioneer Customer Support Division (USA) or Customer Satisfaction Department (Canada).
Pioneer Electronics Service Inc.
Pioneer Electronics of Canada, Inc. Customer Satisfaction Department
TEL: 800-421-1404
TEL:
The application is unstable, or does not work normally
Cause 1:
If your PC does not meet the requirements for using this application, the application can be unstable, very slow, or freeze up.
Check to be sure that your PC meets the requirements for using this application. (See page 2.) You cannot use this application unless your PC meets all of the requirements.
Cause 2:
Even if the required conditions for the computer environment are met, if many files are opened in the application and all are displayed with the MCACC Parameters option, an error message may appear due to lack of computer memory.
If an error message like the one shown below appears, either close some of the opened files, or quit the application itself then restart it. If you want to compare many files, we recommend printing them out using the Print function and comparing them on paper.
Not enough storage is available to process this command.
Advanced MCACC cannot be installed
Cause 1:
An error message may appear if there are not enough system resources available.
If an error message like the one shown below appears,
The InstallShield Engine (iKernel.exe) could not be installed.
The system cannot read from the specified device.
Cause 2:
Installation of Advanced MCACC may fail because of incompatibilities with other applications.
Try the following, in the order indicated.
1)If there are any other applications active, exit the other applications and try starting the installer (PioneerAdvancedMCACC_e_ver_*_*.exe) again.
2)If that does not work, try restarting your PC, and starting the installer (PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
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