9. SUPPORT & WARRANTY INFORMATION

PRODUCT SUPPORT

Crystalio II is designed to provide you with many years of viewing pleasure. If for any reason you encounter a problem with your Crystalio II unit, please follow these steps:

1.Carefully follow the instructions shown in this manual.

2.Refer to Section 8: Troubleshooting to try and rectify the problem.

3.Contact your dealer for advice.

4.Use the Pixel Magic Support Forum http://www.pixelmagicforum.com

5.If you still cannot get the information you need, please contact our support team using the following details.

Email: support@pixelmagicsystems.com

International Support Hotline: (852) 2607 4078

Caution: Under NO circumstances should you attempt to open, repair or modify your Crystalio II unit as this could expose you to electrical shock, and/or severely damage your Crystalio II.

PRODUCT WARRANTY

Pixel Magic Systems Ltd. warrants Crystalio II for One-Year from date of purchase to the original purchaser that this product is free from defects in materials and workmanship. If, after inspection, you discover any defects in materials or workmanship, Pixel Magic Systems Ltd. will have the option to repair, or replace the defective Pixel Magic Systems’ product free of charge. This one- year warranty does not cover damages from normal wear and tear or from accidental damage, misuse, improper care, alterations or damage caused in transportation by a common carrier

or airline.

There are no other warranties expressed or implied, including, but not limited to, the implied warranties of merchantability and the fitness for a particular purpose beyond the terms of this one-year warranty. The one-year warranty offered by Pixel Magic Systems Ltd. herein may not be modified by any oral representations made by any employee, agent or representative of Pixel Magic Systems Ltd.

Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Pixel Magic Systems Ltd. shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty on this product, except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. If you need to have your Pixel Magic Systems’ product repaired or replaced under the conditions of this one-year warranty, please contact your dealer to make suitable arrangements.

Limitation of Liability (for all customers)

BOTH YOURS AND PIXEL MAGIC SYSTEMS’ LIABILITY SHALL BE LIMITED TO THE PRICE PAID FOR PRODUCT. IN NO EVENT SHALL EITHER YOU OR PIXEL MAGIC SYSTEMS LTD. BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. NEITHER YOU NOR PIXEL MAGIC SYSTEMS LTD. SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

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Pixel Magic Systems VPS3800 manual Support & Warranty Information, Product Support, Product Warranty

VPS3800 specifications

The Pixel Magic Systems VPS3800 is an advanced video processing system designed to cater to a wide range of professional applications in the broadcasting and live event sectors. This device is renowned for its versatility, reliability, and superior performance, making it an ideal choice for event producers, broadcasters, and AV professionals who demand the highest standards in video processing.

One of the standout features of the VPS3800 is its ability to handle multiple signal formats. It supports a broad array of input and output formats, including SDI, HDMI, and various IP streams, enabling seamless integration into existing workflows. This flexibility ensures that users can easily adapt to evolving technical requirements without needing significant hardware updates.

The VPS3800 is equipped with sophisticated upscaling and downscaling technology, allowing it to deliver high-quality visuals regardless of the original source resolution. This feature is especially crucial in live events, during which maintaining visual integrity across various displays is paramount. The system utilizes advanced algorithms to enhance picture quality, ensuring that footage looks sharp and vibrant.

Another key characteristic of the VPS3800 is its powerful real-time processing capabilities. With low latency and high throughput, the system enables operators to manipulate video feeds instantly, which is vital for live productions where timing is everything. This feature is complemented by an intuitive user interface that streamlines the decision-making process for operators, allowing them to focus on creative control.

The VPS3800 integrates cutting-edge technologies such as HDR (High Dynamic Range) support, which significantly enhances the visual experience by providing greater contrast and color accuracy. Additionally, it features advanced color grading tools that allow for precise adjustments, ensuring that content meets the highest cinematic standards.

Moreover, the VPS3800 is designed with robust networking capabilities, including support for NDI (Network Device Interface), enabling flexible configurations and remote production setups. This makes it easier for teams to collaborate across locations while maintaining high-quality video feeds.

Overall, the Pixel Magic Systems VPS3800 is a powerful and versatile video processing solution that sets a new standard in the industry. With its advanced features, support for multiple formats, and real-time processing capabilities, it is a top choice for professionals looking to elevate their broadcast and live event productions.