TECHNICAL SUPPORT (FAQ)
Problem & Question |
| Possible Solution | |
Power LED is not on |
| *Check if the Power Switch is in the | |
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| ON position |
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| *Power Cord should be connected |
No Plug & Play |
| *Check if the PC system is Plug & | |
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| Play compatible |
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| *Check if the Video Card is Plug & |
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| Play compatible |
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| *Check if the |
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| Cable is bent. |
Picture is fuzzy |
| *Adjust the Contrast and Brightness | |
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| Controls. |
Picture bounces or a wave | *Move electrical devices that may | ||
pattern is present in the | cause electrical interference. | ||
picture |
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The power LED is ON | *Computer Power Switch should be | ||
(Amber) but there’s no video | in the ON position. | ||
or no picture. |
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| *Computer Video Card should be |
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| snugly seated in its slot. |
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| *Make sure monitor’s video cable is |
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| properly connected to the computer. |
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| *Inspect monitor’s video cable and |
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| make sure none of the pins are |
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| bent. |
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| *Make sure computer is operational |
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| by hitting the CAPS LOCK key on |
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| the keyboard while observing the |
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| CAPS LOCK LED. The LED should |
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| either turn ON or OFF after hitting |
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| the CAPS LOCK key. |
Missing one of the primary | *Inspect the monitor’s video cable | ||
colors (RED, | GREEN, or | and make sure that none of the pins | |
BLUE) |
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| are bent. |
Screen image is not centered | *Adjust pixel frequency (CLOCK) | ||
or sized properly. |
| and FOCUS or press | |
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| (AUTO). |
Picture has color defects | *Adjust RGB color or select color | ||
(white does not look white) | temperature. | ||
Horizontal | or | vertical | *Use win 95/98 |
disturbances on the screen | Adjust CLOCK and FOCUS or | ||
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| perform hot- key |
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