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Symantec NIS2005 Frequently asked, questions, Explore the Symantec service and support Web site

Models: NIS2005

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Frequently asked

Frequently asked	5
questions

The information in this chapter will help you solve the most frequently encountered problems.

Explore the Symantec service and support Web site

On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools.

To explore the Symantec service and support Web site

1On the Internet, go to www.symantec.com/techsupp

2Follow the links to the information that you want.

How can I find the version number?

You can check the version number of your product on your computer.

To check the version number

1Start your product.

2Click Help and Support.

3On the Help menu, click About <your product name>.

4If applicable, in the About dialog box, select your product name.

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Symantec NIS2005 manual Frequently asked, questions, Explore the Symantec service and support Web site

Contents

User’s Guide Trademarks Copyright NoticeNorton Internet Security 2005 User’s Guide Installation ContentsFeature summary ChapterService and support solutions Index Frequently asked questionsChapter System requirements Installation1System requirements 6InstallationOperating System RequirementsSupported email and instant messenger programs InstallationFeature System requirementsFeature 8InstallationSystem requirements Supported programsAbout encrypted email connections Compatibility with other software and hardwareRouters Symantec pcAnywhereInternet connection sharing programs Virtual Private NetworksIf you’re using Windows XP Before installationBefore installation Prepare your computerInstall Norton Internet Security Install Norton Internet Security7Do one of the following Customize your installation After installationAfter installation If the opening screen does not appearAfter installation Use the Configuration Wizard14 Click Close to begin these tasks After installationUse online Help For more informationWindow and dialog box Help Access the User’s Guide PDFFor more information For more information Symantec products on the Web1Open Windows Explorer For more informationFeature summary 22Feature summary Security protection featuresSecurity protection features Feature summary Virus and threat protection featuresVirus and threat protection features 24Feature summaryFeature summary Spam filtering featuresSpam filtering features Spam filtering features 26Feature summaryFeature summary Ad blocking featuresAd blocking features 28Feature summaryGetting started Start Norton Internet Security Start Norton Internet SecurityGetting started About the main windowTo explore the main window About the main window 32Getting startedActivate your product If you have problems activatingActivate by phone Check for connectivity blockingActivate your product Temporarily turn off security protection To turn on a security feature To turn off a security featureTemporarily turn off security protection Windows system trayTurn off Auto-Protecttemporarily Turn off Auto-Protecttemporarily 38Getting startedAntivirus icon in the Windows system tray Turn off spam filtering Turn off spam filtering 40Getting startedemergencies Responding toWhat to do if a virus is found What to do if a virus is foundResponding to emergencies If Norton AntiVirus cannot repair a fileIf Norton AntiVirus cannot repair a file File typeLook up viruses on the Symantec Web site Look up viruses on the Symantec Web siteIf your product won’t install If your computer won’t start Scan for viruses using the CDIf your computer won’t start 2 Click Browse CD Create Emergency DisksIf you need to use Emergency Disks If you need to use Emergency DisksFrequently asked Explore the Symantec service and support Web sitequestions How can I find the version number?50Frequently asked questions If you need to uninstallIf you need to uninstall See “Use onlineTroubleshoot virus and threat protection 4Click Manual Scan > Bloodhound Troubleshoot virus and threat protection3Uncheck Scan incoming Email Why am I unable to receive email messages?Troubleshoot virus and threat protection Why am I unable to send email messages?3Uncheck Scan incoming Email 4Uncheck Scan outgoing EmailTroubleshoot security protection Troubleshoot security protection 1Allow inbound TCP connections on port Why can’t I post information online? What is wrong with this Web site?Why did an email message I sent never arrive? 58Frequently asked questionsWhy won’t a program connect to the Internet? 4Click Modify Troubleshoot security protectionHow can a Web site get my browser information? Troubleshoot Norton AntiSpam Frequently asked questions How do I keep my spam protection updated?64Frequently asked questions Why do I need a subscription to spam definitions?Troubleshoot Norton AntiSpam Frequently asked questions Troubleshoot Ad BlockingWhat if I can’t use LiveUpdate? Troubleshoot LiveUpdateWhat if I run LiveUpdate on an internal network? Troubleshoot LiveUpdateCustomer service Service and support solutionsSubscription policy Technical supportSupport for old and discontinued versions Technical supportService and support solutions Worldwide service and support70Service and support solutions Service and support officesWorldwide service and support North AmericaIndex Page Page Page 1. License 2. Content UpdatesYou may You may not4.Sixty 60 Day Money Back Guarantee 3.Product Installation and Required Activation5. Limited Warranty 6. Disclaimer of Damages9. General 8. Export Regulation10.Additional Uses and Restrictions