58Frequently asked questions
Troubleshoot security protection
What is wrong with this Web site?
| If you cannot connect to a Web site with Norton Internet |
| Security turned off, there might be a problem with the |
| Internet or your Internet service provider. If your |
| connection is working, it’s possible a Norton Internet |
| Security feature is preventing you from viewing the site. |
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Problem | Solution |
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It could be Cookie | Many Web sites require that cookies be enabled on your |
Blocking | computer to display correctly. |
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It could be | If you have set up Parental Control to block certain |
Parental Control | categories of Web sites, it may be blocking the site that |
| you are attempting to view. When Parental Control blocks |
| a site, it always displays a message telling you that the |
| site is blocked. |
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It could be a | A firewall rule might be blocking the Web site. When this |
firewall rule | happens, you will usually see a message saying that you |
| could not connect. |
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It could be ActiveX | Some Web sites display only ActiveX controls or Java |
or Java blocking | applets. If you are blocking them, nothing appears on |
| these sites. |
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It could be Content | Sometimes blocking content on the Internet prevents an |
Blocking | entire Web site from appearing in your browser. |
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Why can’t I post information online?
If you are unable to post information to a Web site, it may be because Privacy Control is blocking the information. Check the Private Information list to see if the information that you are trying to enter is being blocked.
Why did an email message I sent never arrive?
If you choose to block an email message containing private information, Norton Internet Security immediately deletes the email message. Your email program will indicate that the message was sent, but the recipient will not receive it.
