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Symantec NIS2005 manual Technical support, Subscription policy

Models: NIS2005

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68Service and support solutions

Technical support

Technical support

Symantec offers two technical support options for help with installing, configuring, or troubleshooting Symantec products:

1Online Service and Support

Connect to the Symantec Service & Support Web site at http://service.symantec.com, select your user type, and then select your product and version. You can access hot topics, Knowledge Base articles, tutorials, contact options, and more. You can also post a question to an online Technical Support representative.

1PriorityCare telephone support

This fee-based (in most areas) telephone support is available to all registered customers. Find the phone number for your product at the Service & Support Web site. You’ll be led through the online options first, and then to the telephone contact options.

Support for old and discontinued versions

When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued 60 days later. Technical information may still be available through the Service & Support Web site at: http://service.symantec.com

Subscription policy

If your Symantec product includes virus, firewall, or Web content protection, you may be entitled to receive updates via LiveUpdate. Subscription length varies by Symantec product.

After your initial subscription ends, you must renew it before you can update your virus, firewall, or Web content protection. Without these updates, you will be vulnerable to attacks.

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Symantec NIS2005 manual Technical support, Subscription policy, Support for old and discontinued versions

Contents

User’s Guide Norton Internet Security 2005 User’s Guide Copyright NoticeTrademarks Contents InstallationFeature summary ChapterChapter Frequently asked questionsService and support solutions Index Installation1 System requirements6Installation System requirementsOperating System RequirementsInstallation Supported email and instant messenger programsFeature System requirements8Installation FeatureSystem requirements Supported programsCompatibility with other software and hardware About encrypted email connectionsSymantec pcAnywhere RoutersInternet connection sharing programs Virtual Private NetworksBefore installation If you’re using Windows XPBefore installation Prepare your computerInstall Norton Internet Security Install Norton Internet Security7Do one of the following After installation Customize your installationAfter installation If the opening screen does not appearUse the Configuration Wizard After installationAfter installation 14 Click Close to begin these tasksFor more information Use online HelpFor more information Access the User’s Guide PDFWindow and dialog box Help Symantec products on the Web For more informationFor more information 1Open Windows ExplorerFeature summary Security protection features Security protection features22Feature summary Virus and threat protection features Feature summary24Feature summary Virus and threat protection featuresSpam filtering features Spam filtering featuresFeature summary 26Feature summary Spam filtering featuresAd blocking features Feature summary28Feature summary Ad blocking featuresGetting started Start Norton Internet Security Start Norton Internet SecurityTo explore the main window About the main windowGetting started 32Getting started About the main windowIf you have problems activating Activate your productActivate your product Check for connectivity blockingActivate by phone Temporarily turn off security protection To turn off a security feature To turn on a security featureTemporarily turn off security protection Windows system trayTurn off Auto-Protecttemporarily Antivirus icon in the Windows system tray 38Getting startedTurn off Auto-Protecttemporarily Turn off spam filtering 40Getting started Turn off spam filteringResponding to emergenciesWhat to do if a virus is found What to do if a virus is foundIf Norton AntiVirus cannot repair a file Responding to emergenciesIf Norton AntiVirus cannot repair a file File typeLook up viruses on the Symantec Web site Look up viruses on the Symantec Web siteIf your product won’t install If your computer won’t start Scan for viruses using the CDIf your computer won’t start Create Emergency Disks 2 Click Browse CDIf you need to use Emergency Disks If you need to use Emergency DisksExplore the Symantec service and support Web site Frequently askedquestions How can I find the version number?If you need to uninstall 50Frequently asked questionsIf you need to uninstall See “Use onlineTroubleshoot virus and threat protection Troubleshoot virus and threat protection 4Click Manual Scan > BloodhoundWhy am I unable to receive email messages? 3Uncheck Scan incoming EmailWhy am I unable to send email messages? Troubleshoot virus and threat protection3Uncheck Scan incoming Email 4Uncheck Scan outgoing EmailTroubleshoot security protection Troubleshoot security protection 1Allow inbound TCP connections on port What is wrong with this Web site? Why can’t I post information online?Why did an email message I sent never arrive? 58Frequently asked questionsWhy won’t a program connect to the Internet? Troubleshoot security protection 4Click ModifyHow can a Web site get my browser information? Troubleshoot Norton AntiSpam How do I keep my spam protection updated? Frequently asked questionsTroubleshoot Norton AntiSpam Why do I need a subscription to spam definitions?64Frequently asked questions Troubleshoot Ad Blocking Frequently asked questionsTroubleshoot LiveUpdate What if I can’t use LiveUpdate?What if I run LiveUpdate on an internal network? Troubleshoot LiveUpdateService and support solutions Customer serviceTechnical support Subscription policySupport for old and discontinued versions Technical supportWorldwide service and support Service and support solutionsService and support offices 70Service and support solutionsWorldwide service and support North AmericaIndex Page Page Page 2. Content Updates 1. LicenseYou may You may not3.Product Installation and Required Activation 4.Sixty 60 Day Money Back Guarantee5. Limited Warranty 6. Disclaimer of Damages10.Additional Uses and Restrictions 8. Export Regulation9. General