34Getting started
Activate your product
Check for connectivity blocking
A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure. You will need to log in to your parental control software as an administrator, or log in to the Internet through your ISP as an administrator, to change your configuration.
Activate by phone
If parental controls are not the problem, or if you cannot reconfigure your parental controls to resolve the issue, you can activate by phone.
To activate by phone
1Disconnect from the Internet.
2Attempt activation again.
3After the connection fails (which could take a minute or two), select Activate my software by phone, then click Next.
4Follow the prompts provided.
