54Frequently asked questions
Troubleshoot virus and threat protection
To turn off email protection
1In the main window, click Options.
If a menu appears, click Norton AntiVirus.
2In the Options window, under Internet, click Email.
3Uncheck Scan incoming Email.
4Uncheck Scan outgoing Email.
5Click OK.
Why am I unable to send email messages?
If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected, your email client may be set to automatically disconnect after sending and receiving email messages. To resolve this issue, turn off this option within your email client. Consult your email client manual for instructions on how to do this.
If you are using a firewall, it may block access to the
Internet features of Norton AntiVirus.
For Norton AntiVirus to scan outgoing email messages for viruses, it intercepts and scans the messages before they are sent to your email provider. To resolve this issue, turn off Norton AntiVirus outgoing email scanning.
To turn off outgoing email scanning
1In the main window, click Options.
If a menu appears, click Norton AntiVirus.
2In the Options window, under Internet, click Email.
3Uncheck Scan outgoing Email.
4Click OK.
