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Symantec NIS2005 If Norton AntiVirus cannot repair a file, Responding to emergencies, File type

Models: NIS2005

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Responding to emergencies

If Norton AntiVirus cannot repair a file

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If Norton AntiVirus cannot repair a file

One of the most common reasons that Norton AntiVirus cannot automatically repair an infected file is that you do not have the most up-to-date virus definitions. Before running LiveUpdate to update your virus definitions, ensure that QuickScan is turned on (it is turned on by default). After LiveUpdate updates your virus definitions, QuickScan automatically checks for infections that have processes running in memory or infections that are referenced by start-up files and folders.

If that does not work, read the information in the report window to identify the types of files that cannot be repaired, and then depending on the file type, take one of the following actions:

File type	Action

Infected files with .exe, .doc, .dot, or	Use the Repair Wizard to solve the
.xls file name extensions (any file can	problem.
be infected)	For more information, see the online
	Help. See “Use online Help” on
	page 17.

Hard disk master boot record, boot	Replace using your operating system
record, or system files (such as IO.SYS	disks.
or MSDOS.SYS) and floppy disk boot
record and system files

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Symantec NIS2005 manual If Norton AntiVirus cannot repair a file, Responding to emergencies, File type, Action

Contents

User’s Guide Trademarks Copyright NoticeNorton Internet Security 2005 User’s Guide Chapter ContentsInstallation Feature summaryService and support solutions Index Frequently asked questionsChapter System requirements Installation1Requirements 6InstallationSystem requirements Operating SystemSystem requirements InstallationSupported email and instant messenger programs FeatureSupported programs 8InstallationFeature System requirementsAbout encrypted email connections Compatibility with other software and hardwareVirtual Private Networks Symantec pcAnywhereRouters Internet connection sharing programsPrepare your computer Before installationIf you’re using Windows XP Before installationInstall Norton Internet Security Install Norton Internet Security7Do one of the following If the opening screen does not appear After installationCustomize your installation After installationAfter installation Use the Configuration Wizard14 Click Close to begin these tasks After installationUse online Help For more informationWindow and dialog box Help Access the User’s Guide PDFFor more information For more information Symantec products on the Web1Open Windows Explorer For more informationFeature summary 22Feature summary Security protection featuresSecurity protection features Feature summary Virus and threat protection featuresVirus and threat protection features 24Feature summaryFeature summary Spam filtering featuresSpam filtering features Spam filtering features 26Feature summaryFeature summary Ad blocking featuresAd blocking features 28Feature summaryGetting started Start Norton Internet Security Start Norton Internet SecurityGetting started About the main windowTo explore the main window About the main window 32Getting startedActivate your product If you have problems activatingActivate by phone Check for connectivity blockingActivate your product Temporarily turn off security protection Windows system tray To turn off a security featureTo turn on a security feature Temporarily turn off security protectionTurn off Auto-Protecttemporarily Turn off Auto-Protecttemporarily 38Getting startedAntivirus icon in the Windows system tray Turn off spam filtering Turn off spam filtering 40Getting startedemergencies Responding toWhat to do if a virus is found What to do if a virus is foundFile type If Norton AntiVirus cannot repair a fileResponding to emergencies If Norton AntiVirus cannot repair a fileLook up viruses on the Symantec Web site Look up viruses on the Symantec Web siteIf your product won’t install If your computer won’t start Scan for viruses using the CDIf your computer won’t start 2 Click Browse CD Create Emergency DisksIf you need to use Emergency Disks If you need to use Emergency DisksHow can I find the version number? Explore the Symantec service and support Web siteFrequently asked questionsSee “Use online If you need to uninstall50Frequently asked questions If you need to uninstallTroubleshoot virus and threat protection 4Click Manual Scan > Bloodhound Troubleshoot virus and threat protection3Uncheck Scan incoming Email Why am I unable to receive email messages?4Uncheck Scan outgoing Email Why am I unable to send email messages?Troubleshoot virus and threat protection 3Uncheck Scan incoming EmailTroubleshoot security protection Troubleshoot security protection 1Allow inbound TCP connections on port 58Frequently asked questions What is wrong with this Web site?Why can’t I post information online? Why did an email message I sent never arrive?Why won’t a program connect to the Internet? 4Click Modify Troubleshoot security protectionHow can a Web site get my browser information? Troubleshoot Norton AntiSpam Frequently asked questions How do I keep my spam protection updated?64Frequently asked questions Why do I need a subscription to spam definitions?Troubleshoot Norton AntiSpam Frequently asked questions Troubleshoot Ad BlockingTroubleshoot LiveUpdate Troubleshoot LiveUpdateWhat if I can’t use LiveUpdate? What if I run LiveUpdate on an internal network?Customer service Service and support solutionsTechnical support Technical supportSubscription policy Support for old and discontinued versionsService and support solutions Worldwide service and supportNorth America Service and support offices70Service and support solutions Worldwide service and supportIndex Page Page Page You may not 2. Content Updates1. License You may6. Disclaimer of Damages 3.Product Installation and Required Activation4.Sixty 60 Day Money Back Guarantee 5. Limited Warranty9. General 8. Export Regulation10.Additional Uses and Restrictions