Frequently asked questions
Troubleshoot Norton AntiSpam
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Why did an email message someone sent me never arrive?
Some legitimate email messages may contain elements that are characteristic of spam messages. This may have caused Norton AntiSpam to incorrectly identify the message as spam. Depending upon the filters you have created in your email program, the message may be in your spam or trash folder.
To avoid losing email messages from this person, add them to your Allowed list.
Does Norton AntiSpam check for
Norton AntiSpam does not check for viruses. To scan incoming email messages for viruses, you must install Norton AntiVirus.
Why does so much spam include clusters of meaningless characters?
These and other unusual elements in spam are intended to confuse spam filters that look for keywords.
How do I keep my spam protection updated?
To some degree, Norton AntiSpam updates itself by learning from your outgoing email messages and other data. However, to receive
