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Symantec NIS2005 manual If your product won’t install

Models: NIS2005

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Responding to emergencies

If your product won’t install

45

If your product won’t install

wYou must be running Windows in order to install your Symantec product.

If you try to install your product on a computer that has a virus and you choose not to run the Symantec Pre-Install Scanner, start over and run the Symantec Pre-Install Scanner as directed.

If you cannot run the Norton AntiVirus Pre-Install Scanner, but you can connect to the Internet, go to http://security.symantec.com and run virus detection from the Symantec Security Check Web site.

Once the virus has been repaired, delete the installation files that were left behind in the folder after you tried to install the first time.

To delete remaining installation files

1 On the Windows taskbar, click Start > Run.

2 In the Run dialog box, type %TEMP%

3 Click OK.

4 Close the window.

5 After you delete the temporary files, begin installation again and run the Symantec Pre-Install Scanner to be sure that you have removed all of the viruses.

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Symantec NIS2005 manual If your product won’t install

Contents

User’s Guide Copyright Notice TrademarksNorton Internet Security 2005 User’s Guide Installation ContentsFeature summary ChapterFrequently asked questions Service and support solutions IndexChapter System requirements Installation1System requirements 6InstallationOperating System RequirementsSupported email and instant messenger programs InstallationFeature System requirementsFeature 8InstallationSystem requirements Supported programsAbout encrypted email connections Compatibility with other software and hardwareRouters Symantec pcAnywhereInternet connection sharing programs Virtual Private NetworksIf you’re using Windows XP Before installationBefore installation Prepare your computerInstall Norton Internet Security Install Norton Internet Security7Do one of the following Customize your installation After installationAfter installation If the opening screen does not appearAfter installation Use the Configuration Wizard14 Click Close to begin these tasks After installationUse online Help For more informationAccess the User’s Guide PDF Window and dialog box HelpFor more information For more information Symantec products on the Web1Open Windows Explorer For more informationFeature summary Security protection features 22Feature summarySecurity protection features Feature summary Virus and threat protection featuresVirus and threat protection features 24Feature summarySpam filtering features Feature summarySpam filtering features Spam filtering features 26Feature summaryFeature summary Ad blocking featuresAd blocking features 28Feature summaryGetting started Start Norton Internet Security Start Norton Internet SecurityAbout the main window Getting startedTo explore the main window About the main window 32Getting startedActivate your product If you have problems activatingCheck for connectivity blocking Activate by phoneActivate your product Temporarily turn off security protection To turn on a security feature To turn off a security featureTemporarily turn off security protection Windows system trayTurn off Auto-Protecttemporarily 38Getting started Turn off Auto-ProtecttemporarilyAntivirus icon in the Windows system tray Turn off spam filtering Turn off spam filtering 40Getting startedemergencies Responding toWhat to do if a virus is found What to do if a virus is foundResponding to emergencies If Norton AntiVirus cannot repair a fileIf Norton AntiVirus cannot repair a file File typeLook up viruses on the Symantec Web site Look up viruses on the Symantec Web siteIf your product won’t install Scan for viruses using the CD If your computer won’t startIf your computer won’t start 2 Click Browse CD Create Emergency DisksIf you need to use Emergency Disks If you need to use Emergency DisksFrequently asked Explore the Symantec service and support Web sitequestions How can I find the version number?50Frequently asked questions If you need to uninstallIf you need to uninstall See “Use onlineTroubleshoot virus and threat protection 4Click Manual Scan > Bloodhound Troubleshoot virus and threat protection3Uncheck Scan incoming Email Why am I unable to receive email messages?Troubleshoot virus and threat protection Why am I unable to send email messages?3Uncheck Scan incoming Email 4Uncheck Scan outgoing EmailTroubleshoot security protection Troubleshoot security protection 1Allow inbound TCP connections on port Why can’t I post information online? What is wrong with this Web site?Why did an email message I sent never arrive? 58Frequently asked questionsWhy won’t a program connect to the Internet? 4Click Modify Troubleshoot security protectionHow can a Web site get my browser information? Troubleshoot Norton AntiSpam Frequently asked questions How do I keep my spam protection updated?Why do I need a subscription to spam definitions? 64Frequently asked questionsTroubleshoot Norton AntiSpam Frequently asked questions Troubleshoot Ad BlockingWhat if I can’t use LiveUpdate? Troubleshoot LiveUpdateWhat if I run LiveUpdate on an internal network? Troubleshoot LiveUpdateCustomer service Service and support solutionsSubscription policy Technical supportSupport for old and discontinued versions Technical supportService and support solutions Worldwide service and support70Service and support solutions Service and support officesWorldwide service and support North AmericaIndex Page Page Page 1. License 2. Content UpdatesYou may You may not4.Sixty 60 Day Money Back Guarantee 3.Product Installation and Required Activation5. Limited Warranty 6. Disclaimer of Damages8. Export Regulation 9. General10.Additional Uses and Restrictions