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Symantec NIS2005 manual Frequently asked questions, Service and support solutions Index, Chapter

Models: NIS2005

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4 Contents
	Create Emergency Disks	47
	If you need to use Emergency Disks	48
Chapter 5	Frequently asked questions
	Explore the Symantec service and support
	Web site	49
	How can I find the version number?	49
	If you need to uninstall	50
	Troubleshoot virus and threat protection	51
	Troubleshoot security protection	55
	Troubleshoot Norton AntiSpam	62
	Troubleshoot Ad Blocking	65
	Troubleshoot LiveUpdate	66

Service and support solutions

Index

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Symantec NIS2005 manual Frequently asked questions, Service and support solutions Index, Chapter

Contents

User’s Guide Trademarks Copyright NoticeNorton Internet Security 2005 User’s Guide Contents InstallationFeature summary ChapterService and support solutions Index Frequently asked questionsChapter Installation1 System requirements6Installation System requirementsOperating System RequirementsInstallation Supported email and instant messenger programsFeature System requirements8Installation FeatureSystem requirements Supported programsCompatibility with other software and hardware About encrypted email connectionsSymantec pcAnywhere RoutersInternet connection sharing programs Virtual Private NetworksBefore installation If you’re using Windows XPBefore installation Prepare your computerInstall Norton Internet Security Install Norton Internet Security7Do one of the following After installation Customize your installationAfter installation If the opening screen does not appearUse the Configuration Wizard After installationAfter installation 14 Click Close to begin these tasksFor more information Use online HelpWindow and dialog box Help Access the User’s Guide PDFFor more information Symantec products on the Web For more informationFor more information 1Open Windows ExplorerFeature summary 22Feature summary Security protection featuresSecurity protection features Virus and threat protection features Feature summary24Feature summary Virus and threat protection featuresFeature summary Spam filtering featuresSpam filtering features 26Feature summary Spam filtering featuresAd blocking features Feature summary28Feature summary Ad blocking featuresGetting started Start Norton Internet Security Start Norton Internet SecurityGetting started About the main windowTo explore the main window 32Getting started About the main windowIf you have problems activating Activate your productActivate by phone Check for connectivity blockingActivate your product Temporarily turn off security protection To turn off a security feature To turn on a security featureTemporarily turn off security protection Windows system trayTurn off Auto-Protecttemporarily Turn off Auto-Protecttemporarily 38Getting startedAntivirus icon in the Windows system tray Turn off spam filtering 40Getting started Turn off spam filteringResponding to emergenciesWhat to do if a virus is found What to do if a virus is foundIf Norton AntiVirus cannot repair a file Responding to emergenciesIf Norton AntiVirus cannot repair a file File typeLook up viruses on the Symantec Web site Look up viruses on the Symantec Web siteIf your product won’t install If your computer won’t start Scan for viruses using the CDIf your computer won’t start Create Emergency Disks 2 Click Browse CDIf you need to use Emergency Disks If you need to use Emergency DisksExplore the Symantec service and support Web site Frequently askedquestions How can I find the version number?If you need to uninstall 50Frequently asked questionsIf you need to uninstall See “Use onlineTroubleshoot virus and threat protection Troubleshoot virus and threat protection 4Click Manual Scan > BloodhoundWhy am I unable to receive email messages? 3Uncheck Scan incoming EmailWhy am I unable to send email messages? Troubleshoot virus and threat protection3Uncheck Scan incoming Email 4Uncheck Scan outgoing EmailTroubleshoot security protection Troubleshoot security protection 1Allow inbound TCP connections on port What is wrong with this Web site? Why can’t I post information online?Why did an email message I sent never arrive? 58Frequently asked questionsWhy won’t a program connect to the Internet? Troubleshoot security protection 4Click ModifyHow can a Web site get my browser information? Troubleshoot Norton AntiSpam How do I keep my spam protection updated? Frequently asked questions64Frequently asked questions Why do I need a subscription to spam definitions?Troubleshoot Norton AntiSpam Troubleshoot Ad Blocking Frequently asked questionsTroubleshoot LiveUpdate What if I can’t use LiveUpdate?What if I run LiveUpdate on an internal network? Troubleshoot LiveUpdateService and support solutions Customer serviceTechnical support Subscription policySupport for old and discontinued versions Technical supportWorldwide service and support Service and support solutionsService and support offices 70Service and support solutionsWorldwide service and support North AmericaIndex Page Page Page 2. Content Updates 1. LicenseYou may You may not3.Product Installation and Required Activation 4.Sixty 60 Day Money Back Guarantee5. Limited Warranty 6. Disclaimer of Damages9. General 8. Export Regulation10.Additional Uses and Restrictions