August
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Proprietary Notice
Liability statement
Regulatory compliance
Trademark acknowledgments
Chapter 3 Using the printer driver
Contents
Chapter 2 Using the printer Loading cards Loading the print ribbon
Powering on the system Status light Making cards
PC and software specifications
Section 2 Installing the Printer
Problems with card appearance
Obtaining service
PC settings for Windows Me and
PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5
C-10
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Who should use this manual
Overview
This chapter presents the following
The purpose of this manual
Figure 1-1 Desktop icon for the e-Guide
About this manual
Audience
About the Select printer
Figure 1-2 Printer label
About Advanced Imaging Technology
Printer models
Top cover Printer label
Table 1-1 Select printer features available
Duplex module
Printer features
Outside of the printer
Figure 1-3 Front of the Select printer
Lock optional
Inside the printer
Card output stacker
Ready button
Printhead cartridge
Continuous cleaning roller
Swing arm
Ribbon tracker
Back of the printer
Contact smart card port Power switch Power receptacle
Power switch
Power receptacle
Smart card serial ports
Who to call for assistance
Overview
1-10
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Using the printer
Figure 2-2 Fan cards
Loading cards
Load cards
Figure 2-1 Remove the card cartridge
iSEL007u
Smart Card Chip Magnetic Stripe
Figure 2-3 Load cards into the card cartridge
Figure 2-4 Replace the card cartridge
Figure 2-6 Open the swing arm
Loading the print ribbon
Remove the print ribbon cartridge
Figure 2-5 Open the cover
Figure 2-7 Remove the print ribbon cartridge
Load the print ribbon
Figure 2-8 Load new print ribbon on the ribbon cartridge
Figure 2-9 Replace the print ribbon cartridge
Powering on the system
Power on the printer
Replace the print ribbon cartridge
Status Light
Figure 2-10 Power on the printer
Status light
Figure 2-11 Status light
Description
Making cards
Use a card creation application
Status Light
Print from a PC application
2-10
Removing cards
Operating tips
Remove cards
Figure 2-13 Typical message
Responding to messages
2-11
Figure 2-12 Remove cards
2-12
Fix a printer problem
Shut down the printer and system
Figure 2-14 Press the power button to power off the printer
Shutting down the system
2-13
Using the printer
2-14
User’s Guide for ImageCard Select and UltraGrafix Select Printers
This chapter provides information to help you use the printer
Using the printer driver
How to work with printer settings and data
How to use the Status Monitor
Tips for settings
Working with printer settings and data
Settings and data for Windows NT
Figure 3-1 Properties dialog box, Windows NT
Use the Properties dialog box
Figure 3-2 Default Document Properties dialog box for Windows NT
Use the Default Document Properties dialog box
Use the Properties dialog box
Settings and data for Windows Me and
Figure 3-3 Properties dialog box, Windows Me and
Settings and data for Windows
Use the Properties dialog box
Figure 3-4 Select Properties dialog box, Windows
Figure 3-5 Printing Preferences dialog box for Windows
Use the Printing Preferences dialog box
Icon
Using the Status Monitor
Table 3-1 Status Monitor icons
Figure 3-6 Status Monitor icon
3-10
Opening and using the Status Monitor
Table 3-1 Status Monitor icons
Suspending the Status Monitor
Viewing Status Monitor information
3-11
Open the Status Monitor
3-12
Starting or quitting advanced setup
Closing and Exiting the Status Monitor
3-13
Figure 3-8 Color Settings page
for ImageCard Select and UltraGrafix Select Printers
Using the printer driver
3-14
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Maintaining the printer
Figure 4-1 Open the swing arm
Running a cleaning cycle
Replacing the cleaning roller sleeve
Replace the cleaning roller
Figure 4-2 Lift the roller out of the printer
Figure 4-3 Replace the cleaning roller sleeve
Figure 4-5 Insert the printer cleaning card
Using the printer cleaning card
Run a printer cleaning card
Figure 4-4 Printer cleaning card
Run the magnetic stripe cleaning card
Using the magnetic stripe cleaning card
Figure 4-6 Insert the magnetic stripe cleaning card
Clean printer rollers
Cleaning the printer rollers
Figure 4-8 Clean rollers in the card track
Figure 4-7 Clean the pick rollers
Maintaining the printer
Cleaning the printhead
Cleaning tips
Clean the printhead
4-10
Figure 4-9 Clean the printing surface of the printhead
Replacing the printhead cartridge
Remove the printhead cartridge
Figure 4-10 Printhead cartridge latch lever
4-11
Figure 4-12 Printhead ground cable
Power cable Data cable Ground cable
Figure 4-11 Printhead power and data cables and connectors
4-12
4-13
Figure 4-13 Align pins with slots on the swing arm
Replace the printhead cartridge
Figure 4-14 Secure the printhead cartridge
4-14
Troubleshooting
Location
Troubleshooting guide
Problem
If you think the printer is not working
Make a printer test card
Making and evaluating test cards
Figure 5-2 ImageCard printer test card using color ribbon
Figure 5-1 Press and hold Ready button 1 and then Press Power switch
Printer test card
Format
Windows test page
Print the Windows test page
Track
WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tp
Figure 5-3 Windows test page, portrait orientation
Windows
Print
Magnetic stripe test card
Problems with card appearance
Print a magnetic stripe test card
Print Module
Table 5-1 Print quality problems
Troubleshooting
Solutions
What you see
Guide
Table 5-1 Print quality problems
Solutions
What you see
5-10
Table 5-1 Print quality problems
Solutions
What you see
5-11
Table 5-1 Print quality problems
Solutions
What you see
5-12
Table 5-1 Print quality problems
Solutions
Table 5-1 Print quality problems
Topcoat applied using the print ribbon
Table 5-2 Topcoat quality problems-print ribbon
5-13
Solutions
Obtaining service
5-14
Table 5-2 Topcoat quality problems-print ribbon
Pack the printer
When to obtain service
Packing the printer for shipping
5-15
Figure 5-5 Pack a Select printer for shipping
5-16
Physical, electrical, and other requirements for the site
Before you install
Skills that installers need
This chapter presents the following
General requirements
Installation audience
Electrical requirements
Selecting the site
Physical requirements
Environmental requirements
PC and software specifications
ID system installation sequence
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Before you install
Select Class photo ID printer. It describes
Install the printer
This section describes how to install and set up the Datacard
Connecting the cables Installing the printer driver
Figure 7-1 Unpack the printer
Install the printer
Unpacking the printer
Unpack the printer
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Connecting cables
Who to call for assistance
Install the printer
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Connect a parallel port data cable
Figure 7-2 Connect the parallel port cable
Install the printer
Connect an optional smart card serial cable
Connect a USB data cable
Figure 7-3 Connect the USB cable
Figure 7-5 Connect the power cord
Connect the power cord
Inside Outside Figure 7-4 Connect the smart card serial cable
Preparing the printer for driver installation
Installing the printer driver
Install the printer driver to a parallel port
Figure 7-6 Driver installation program
Install the printer
7-10
steps to follow
Install the printer driver to a USB port on Windows Me or
7-11
ImageCard Select and UltraGrafix Select Printers
7-12
Install the printer driver to a USB port on Windows
the e-Guide for ImageCard Select and UltraGrafix Select Printers and
steps to follow
7-13
Install the printer
ImageCard Select and UltraGrafix Select Printers
7-14
Changing required printer settings
7-15
Printing sample cards
Print sample cards
Optional settings
Setup tips
7-16
Install the printer
7-17
Install the printer
7-18
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Notice for Canada
Safety and compliance
Regulatory compliance
Notice for USA FCC notice
Safe human interface
Safety
Liability statement
Safe environment
Acknowledgments
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Panel
Supplies and cards
Personalization supplies
Print ribbons
type
Supply roll storage
Ribbon
Part
Card material
Card specifications
Cards
Card size
Figure B-2 Pre-punched card block-out areas
StickICards
New cards preferred
Pre-punched cards
Card storage
Card quality guidelines
Card surface
Card handling
Replaceable cleaning sleeve
Cleaning supplies
Card storage specifications
Printer cleaning card
Figure B-4 Replaceable cleaning sleeve
Cleaning kits
Magnetic stripe cleaning card
Cleaning pen
Path
Printer driver CD-ROM
Purpose
Printhead
Printer components
Printhead cartridge
Printer
USB cable
Data cable
B-10
Parallel port cable
B-11
Power cord
Figure B-9 U.S. power cable
Smart card serial cable
B-12
Replacement keys for optional lock
Print ribbon cartridge
Card cartridge
B-13
Cleaning roller spindle
Figure B-13 Cleaning roller spindle
Related publications
User’s Guide for ImageCard Select and UltraGrafix Select Printers
B-14
PC settings
Set up two ECP parallel ports
PC settings for all operating systems
Configuring the ECP parallel port
Configure the ECP parallel port
Figure C-1 Printer Port LPT Properties dialog box
Figure C-2 USB Root Hub Properties dialog box
C-4 Set up a Universal Serial Bus US port
Remove a device from the Device Manager
PC settings for Windows 2000 and NT
Set printer permissions for Windows
Setting parallel port values
Setting printer permissions
Set parallel port values for Windows 2000 and NT
Set printer permissions for Windows NT
Set the serial port on Windows 2000 and NT
Setting a smart card serial port-Windows 2000 and NT
Value
Figure C-4 Settings dialog box
Setting
Figure C-3 Ports dialog box
C-10
PC settings for Windows Me and
Verify port assignment and settings
Verify communication mode
C-11
Setting a smart card serial port-Windows Me and
Set the serial port on Windows Me and
Figure C-5 Device Manager tab of System Properties dialog box
C-12
Value
Figure C-6 Settings dialog box
C-13
Setting
User’s Guide for ImageCard Select and UltraGrafix Select Printers
C-14
ABA American Bankers Association
Magnetic stripe encoding
IATA, ABA, and TTS character sets
IATA International Air Transport Association
NTT character set
Magnetic Stripe Setup
Magnetic Stripe settings used by the Select printer
User’s Guide for ImageCard Select and UltraGrafix Select Printers
Key Creation Failure, Key n
Installation messages
Driver installation for Windows ME, 98, and NT
Dc9inst.dll was not loaded. Canceling installation
Action
Adobe Acrobat Reader installation did not complete successfully
The printer name contains a not-allowed character
Possible Cause
Possible Cause
You must have administrator privileges to use this installation
There was an error creating a desktop shortcut for component
The setup DLL detected an error. Cancelling installation
Page
Page
Possible Cause
Do you want this printer to be the default printer?
An internal error has occurred. Canceling installation
Unable to install a shortcut in the Startup group
Action
The e-Guide and Acrobat Reader are not available to install
Acrobat Reader is required to view the e-Guide
Possible Cause
An invalid parameter has been detected during printer installation
Action
Could not create the log file. Cancelling installation
Please restart the PC and run this installation again
Possible Cause
E-10
Driver installation for Windows 2000 only
Could not access file
The Installation did not complete
Possible Cause
Removing the printer driver for Windows ME, 98, and NT
E-11
Type in the name of the Datacard printer to remove
User’s Guide for ImageCard Select and UltraGrafix Select Printers
E-12
Numerics
Index
Page
Page
Page
locking
Page
Page
test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6
Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9
Default Document Properties 3-5, 3-9, e-1-19, e-1-24
Windows
