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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers Problems with card appearance

Models: ImageCard SelectTM and UltraGrafix SelectTM Printers

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Magnetic stripe test card

Troubleshooting

5-7

EThe Windows test page is generated by Microsoft Windows. The small size of the card, compared to printer paper, means that some of the text is not printed on the card.

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Magnetic stripe test card

If the printer includes a magnetic stripe module, you can print a magnetic stripe test card. The card uses the magnetic stripe settings in the Properties, Default Document Properties, or Printing Preferences dialog box.

Use this card to verify that the printer encodes a card correctly.

Print a magnetic stripe test card

EThe Select printer must be connected to the PC with the driver installed, and both printer and PC must be running.

1 Double-click the printer icon in the System tray.	The Status Monitor
opens.

2Make sure that magnetic stripe cards are loaded in the card cartridge. (See “Loading cards” on page 2-2for information on loading cards.)

3Click once on the Mag Stripe Test button. The printer driver formats card data for the type of module installed, as follows:

–Three-track: IAT formatted data (IATA data on track 1, ABA data on track 2, and TTS data on track 3)

–NTT track: NTT formatted data on the track

4Test the card by passing it through a card reader that will display the data encoded on the card. The encoded data should match the data printed on the test card.

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Problems with card appearance

Problems with card appearance can be the result of the following:

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•

•

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Image capture tools, such as the camera

Card creation application, which displays the image

Limitations in technology, such as differences between how an image looks on the monitor and how it looks after it is printed

Printer maintenance or PC settings

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers

Image 65

Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual Problems with card appearance

Contents

August User’s Guide for ImageCard Select and UltraGrafix Select PrintersRegulatory compliance Liability statementTrademark acknowledgments Proprietary NoticeChapter 2 Using the printer Loading cards Loading the print ribbon ContentsPowering on the system Status light Making cards Chapter 3 Using the printer driverProblems with card appearance Section 2 Installing the PrinterObtaining service PC and software specificationsC-10 PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5PC settings for Windows Me and User’s Guide for ImageCard Select and UltraGrafix Select Printers This chapter presents the following OverviewThe purpose of this manual Who should use this manualAudience About this manualAbout the Select printer Figure 1-1 Desktop icon for the e-GuidePrinter models About Advanced Imaging TechnologyTop cover Printer label Figure 1-2 Printer labelTable 1-1 Select printer features available Outside of the printer Printer featuresFigure 1-3 Front of the Select printer Duplex moduleCard output stacker Inside the printerReady button Lock optionalSwing arm Continuous cleaning rollerRibbon tracker Printhead cartridgePower switch Contact smart card port Power switch Power receptaclePower receptacle Back of the printerSmart card serial ports Who to call for assistanceUser’s Guide for ImageCard Select and UltraGrafix Select Printers 1-10Overview Using the printer Load cards Loading cardsFigure 2-1 Remove the card cartridge Figure 2-2 Fan cardsFigure 2-3 Load cards into the card cartridge Smart Card Chip Magnetic StripeFigure 2-4 Replace the card cartridge iSEL007uRemove the print ribbon cartridge Loading the print ribbonFigure 2-5 Open the cover Figure 2-6 Open the swing armFigure 2-8 Load new print ribbon on the ribbon cartridge Load the print ribbonFigure 2-7 Remove the print ribbon cartridge Power on the printer Powering on the systemReplace the print ribbon cartridge Figure 2-9 Replace the print ribbon cartridgeStatus light Figure 2-10 Power on the printerFigure 2-11 Status light Status LightUse a card creation application Making cardsStatus Light DescriptionPrint from a PC application Operating tips Removing cardsRemove cards 2-102-11 Responding to messagesFigure 2-12 Remove cards Figure 2-13 Typical message2-12 Fix a printer problemShutting down the system Figure 2-14 Press the power button to power off the printer2-13 Shut down the printer and systemUser’s Guide for ImageCard Select and UltraGrafix Select Printers 2-14Using the printer How to work with printer settings and data Using the printer driverHow to use the Status Monitor This chapter provides information to help you use the printerSettings and data for Windows NT Working with printer settings and dataTips for settings Figure 3-1 Properties dialog box, Windows NT Use the Properties dialog boxFigure 3-2 Default Document Properties dialog box for Windows NT Use the Default Document Properties dialog boxUse the Properties dialog box Settings and data for Windows Me andFigure 3-3 Properties dialog box, Windows Me and Settings and data for WindowsUse the Properties dialog box Figure 3-4 Select Properties dialog box, WindowsFigure 3-5 Printing Preferences dialog box for Windows Use the Printing Preferences dialog boxTable 3-1 Status Monitor icons Using the Status MonitorFigure 3-6 Status Monitor icon IconTable 3-1 Status Monitor icons Opening and using the Status Monitor3-10 3-11 Viewing Status Monitor informationOpen the Status Monitor Suspending the Status MonitorClosing and Exiting the Status Monitor Starting or quitting advanced setup3-12 for ImageCard Select and UltraGrafix Select Printers Figure 3-8 Color Settings page3-13 User’s Guide for ImageCard Select and UltraGrafix Select Printers 3-14Using the printer driver Maintaining the printer Replacing the cleaning roller sleeve Running a cleaning cycleReplace the cleaning roller Figure 4-1 Open the swing armFigure 4-2 Lift the roller out of the printer Figure 4-3 Replace the cleaning roller sleeveRun a printer cleaning card Using the printer cleaning cardFigure 4-4 Printer cleaning card Figure 4-5 Insert the printer cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Using the magnetic stripe cleaning cardRun the magnetic stripe cleaning card Clean printer rollers Cleaning the printer rollersFigure 4-8 Clean rollers in the card track Figure 4-7 Clean the pick rollersMaintaining the printer Clean the printhead Cleaning tipsCleaning the printhead Replacing the printhead cartridge Figure 4-9 Clean the printing surface of the printheadRemove the printhead cartridge 4-10Figure 4-10 Printhead cartridge latch lever 4-11Figure 4-11 Printhead power and data cables and connectors Power cable Data cable Ground cable4-12 Figure 4-12 Printhead ground cableReplace the printhead cartridge Figure 4-13 Align pins with slots on the swing arm4-13 Figure 4-14 Secure the printhead cartridge 4-14Troubleshooting Problem Troubleshooting guideIf you think the printer is not working LocationMake a printer test card Making and evaluating test cardsPrinter test card Figure 5-1 Press and hold Ready button 1 and then Press Power switchFigure 5-2 ImageCard printer test card using color ribbon Print the Windows test page Windows test pageTrack FormatWindows Figure 5-3 Windows test page, portrait orientationPrint WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tpPrint a magnetic stripe test card Problems with card appearanceMagnetic stripe test card Troubleshooting Table 5-1 Print quality problemsSolutions Print ModuleTable 5-1 Print quality problems GuideSolutions What you seeTable 5-1 Print quality problems 5-10Solutions What you seeTable 5-1 Print quality problems 5-11Solutions What you seeTable 5-1 Print quality problems 5-12Solutions What you seeTable 5-2 Topcoat quality problems-print ribbon Topcoat applied using the print ribbon5-13 Table 5-1 Print quality problems5-14 Obtaining serviceTable 5-2 Topcoat quality problems-print ribbon SolutionsPacking the printer for shipping When to obtain service5-15 Pack the printerFigure 5-5 Pack a Select printer for shipping 5-16Skills that installers need Before you installThis chapter presents the following Physical, electrical, and other requirements for the siteGeneral requirements Installation audiencePhysical requirements Selecting the siteElectrical requirements Environmental requirements PC and software specificationsID system installation sequence User’s Guide for ImageCard Select and UltraGrafix Select Printers Before you installThis section describes how to install and set up the Datacard Install the printerConnecting the cables Installing the printer driver Select Class photo ID printer. It describesUnpacking the printer Install the printerUnpack the printer Figure 7-1 Unpack the printerWho to call for assistance Connecting cablesInstall the printer User’s Guide for ImageCard Select and UltraGrafix Select PrintersFigure 7-2 Connect the parallel port cable Connect a parallel port data cableInstall the printer User’s Guide for ImageCard Select and UltraGrafix Select PrintersFigure 7-3 Connect the USB cable Connect a USB data cableConnect an optional smart card serial cable Inside Outside Figure 7-4 Connect the smart card serial cable Connect the power cordFigure 7-5 Connect the power cord Preparing the printer for driver installation Installing the printer driverInstall the printer driver to a parallel port Figure 7-6 Driver installation program Install the printer 7-107-11 Install the printer driver to a USB port on Windows Me orImageCard Select and UltraGrafix Select Printers steps to followthe e-Guide for ImageCard Select and UltraGrafix Select Printers and Install the printer driver to a USB port on Windows7-12 Install the printer 7-13ImageCard Select and UltraGrafix Select Printers steps to follow7-14 Changing required printer settingsPrint sample cards Printing sample cards7-15 7-16 Setup tipsOptional settings Install the printer 7-17User’s Guide for ImageCard Select and UltraGrafix Select Printers 7-18Install the printer Regulatory compliance Safety and complianceNotice for USA FCC notice Notice for CanadaLiability statement SafetySafe environment Safe human interfaceAcknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Personalization supplies Supplies and cardsPrint ribbons PanelRibbon Supply roll storagePart typeCards Card specificationsCard size Card materialNew cards preferred StickICardsPre-punched cards Figure B-2 Pre-punched card block-out areasCard surface Card quality guidelinesCard handling Card storageCard storage specifications Cleaning suppliesPrinter cleaning card Replaceable cleaning sleeveMagnetic stripe cleaning card Cleaning kitsCleaning pen Figure B-4 Replaceable cleaning sleevePurpose Printer driver CD-ROMPath Printhead cartridge Printer componentsPrinter PrintheadB-10 Data cableParallel port cable USB cableFigure B-9 U.S. power cable Power cordSmart card serial cable B-11Print ribbon cartridge Replacement keys for optional lockCard cartridge B-12Figure B-13 Cleaning roller spindle Cleaning roller spindleRelated publications B-13User’s Guide for ImageCard Select and UltraGrafix Select Printers B-14PC settings Configuring the ECP parallel port PC settings for all operating systemsConfigure the ECP parallel port Set up two ECP parallel portsFigure C-1 Printer Port LPT Properties dialog box Figure C-2 USB Root Hub Properties dialog box C-4 Set up a Universal Serial Bus US portRemove a device from the Device Manager PC settings for Windows 2000 and NTSetting printer permissions Setting parallel port valuesSet parallel port values for Windows 2000 and NT Set printer permissions for WindowsSet printer permissions for Windows NT Set the serial port on Windows 2000 and NT Setting a smart card serial port-Windows 2000 and NTSetting Figure C-4 Settings dialog boxFigure C-3 Ports dialog box ValueVerify port assignment and settings PC settings for Windows Me andC-10 Verify communication modeSet the serial port on Windows Me and Setting a smart card serial port-Windows Me andC-11 Figure C-5 Device Manager tab of System Properties dialog box C-12C-13 Figure C-6 Settings dialog boxSetting ValueUser’s Guide for ImageCard Select and UltraGrafix Select Printers C-14IATA, ABA, and TTS character sets Magnetic stripe encodingIATA International Air Transport Association ABA American Bankers AssociationNTT character set Magnetic Stripe Setup Magnetic Stripe settings used by the Select printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers Driver installation for Windows ME, 98, and NT Installation messagesDc9inst.dll was not loaded. Canceling installation Key Creation Failure, Key nThe printer name contains a not-allowed character Adobe Acrobat Reader installation did not complete successfullyPossible Cause ActionThere was an error creating a desktop shortcut for component You must have administrator privileges to use this installationThe setup DLL detected an error. Cancelling installation Possible CausePage Page An internal error has occurred. Canceling installation Do you want this printer to be the default printer?Unable to install a shortcut in the Startup group Possible CauseAcrobat Reader is required to view the e-Guide The e-Guide and Acrobat Reader are not available to installPossible Cause ActionAn invalid parameter has been detected during printer installation Please restart the PC and run this installation again Could not create the log file. Cancelling installationPossible Cause ActionCould not access file Driver installation for Windows 2000 onlyThe Installation did not complete E-10E-11 Removing the printer driver for Windows ME, 98, and NTType in the name of the Datacard printer to remove Possible CauseUser’s Guide for ImageCard Select and UltraGrafix Select Printers E-12Numerics IndexPage Page Page locking Page Page Default Document Properties 3-5, 3-9, e-1-19, e-1-24 Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9Windows test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6