Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual Guide, What you see

Troubleshooting

5-9

Table 5-1: Print quality problems

What you see	Possible causes	Solutions
The leading or trailing	Cards might be slipping in	Run a cleaning cycle, then
edge of the printed card is	the card track.	clean the rollers. See
not the expected color.		Chapter 4.
	Two cards might have	Fan cards before inserting
	been picked.	them in the card cartridge.
	The print ribbon might not	Obtain and use Datacard-
	be Datacard-	recommended print
	recommended.	ribbon. See Appendix B.
ic4tcpnl	The ribbon registration	Contact your service
	might be incorrect.	representative. See the e-
		Guide.
No image is printed on the	The ribbon is loaded	Remove and replace the
card or the printing is very	incorrectly.	ribbon. See Chapter 2.
light.	The printhead cartridge	Power off the printer.
	power cable might be	Make sure the printhead
	loose.	power cable is securely
		connected. See
		Chapter 4.
	The printhead cable or	Replace the printhead.
	printhead cartridge might	See Chapter 4.#
	be damaged.
		If the problem persists,
		contact your service
		representative.
One color panel is not	Cards might be slipping in	Run a printer cleaning
aligned correctly with	the card track.	cycle, then clean the
other panels.		rollers. See Chapter 4.
	The card registration	Set the position of printing.
	might be incorrect.	See the e-Guide.#
		If the problem persists,
		contact your service
		representative.
ic4tcaln

#Obtain guidance from service before performing this task.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers