Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual Obtaining service, 5-14

5-14			Troubleshooting
	Table 5-2: Topcoat quality problems—print ribbon
	What you see	Possible causes	Solutions
	The topcoat shows lines	The printhead intensity is	Lower the printhead
	along the length of the	too high.	intensity setting for
	card.		topcoat. See the e-Guide.#
		The printhead is not	Contact your service
		aligned correctly.	representative.

A short edge of the	The printhead intensity is	Increase the printhead
topcoat does not stick to	too low.	intensity setting for
the card.		topcoat. See the e-Guide.#
	The printhead is not	Contact your service
	aligned correctly.	representative.

The card shows irregular	The topcoat panel of print	Lower the printhead
lighter or darker spots.	ribbon is wrinkling	intensity setting for
	because the intensity	topcoat. See the e-Guide.#
	setting is too high.
	The printhead is not	Contact your service
	aligned correctly.	representative.

Obtaining service

For repair assistance, contact your service representative. Place the service call from a telephone close to the printer so that you can access the printer and the PC running the driver while talking to the customer support representative.

Before you call for service, make sure you have the information recorded during troubleshooting, as described on page 5-1. Also, make sure you have the serial number of the printer. It is located on a label of the printer.

#Obtain guidance from service before performing this task.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers