Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers 5-13, What you see, Solutions

Troubleshooting

5-13

Table 5-1: Print quality problems

What you see	Possible causes	Solutions
Part or all of the printed	The card path may be	Check the card transport
image is compressed.	obstructed.	track for jams. Check the
		duplex module (Select 2
		printers only) for jams.
		Clear any card jams.
	The rollers might be dirty.	Run a printer cleaning
		cycle, then clean the
		rollers. See Chapter 4.
	The cards might not meet	Obtain and use a different
	specifications.	supply of cards. See
		Appendix B.

Topcoat applied using the print ribbon

You might apply topcoat to the card using a T panel as part of the print ribbon.

Table 5-2: Topcoat quality problems—print ribbon

What you see	Possible causes	Solutions
Random scratches appear	The inside of the printer	Run a printer cleaning
in the topcoat of the	might be dirty.	cycle. Clean the rollers.
printed card.		See Chapter 4.
	Supplies were	Store supplies in a clean
	mishandled.	environment. Keep
		supplies in their packaging
		until loaded in the
		cartridge.
The topcoat shows bands	The printhead intensity is	Increase the printhead
across the width of the	too low.	intensity setting for
card.		topcoat. See the e-Guide.#
	The printhead is not	Contact your service
	aligned correctly.	representative.

#Obtain guidance from service before performing this task.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers