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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers Installation messages, Action

Models: ImageCard SelectTM and UltraGrafix SelectTM Printers

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Installation messages

This appendix lists messages displayed during printer	E
installation and describes actions to take based on the
messages. The messages are organized in the following
groups:

•

•

•

•

•

Driver installation for Windows ME, 98, and NT

Driver installation for Windows 2000

Information installation steps (for all operating systems)

Removing the printer driver for Windows ME, 98, and NT

Removing the printer driver for Windows 2000

Driver installation for Windows ME, 98, and NT

Key Creation Failure, Key n

	Possible Cause	Action

	The installation program experienced	Installation will be cancelled.
	a problem making entries for the	Run the installation again. If the
	printer driver.	Run the installation again. If the
	printer driver.	problem occurs again, see Windows
		problem occurs again, see Windows
		documentation for information about
		the problems that prevent creation of
		registry keys.

Dc9inst.dll was not loaded. Canceling installation.

	Possible Cause	Action

	A component of the installation did not	Installation will be cancelled.
	update files successfully.	Run the installation again. If the
		Run the installation again. If the
		problem occurs again, see Windows
		documentation for information about
		the problems that prevent updating of
		MFC libraries.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers

Image 135

Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers Installation messages, Key Creation Failure, Key n

Contents

August User’s Guide for ImageCard Select and UltraGrafix Select PrintersProprietary Notice Liability statementRegulatory compliance Trademark acknowledgmentsChapter 3 Using the printer driver ContentsChapter 2 Using the printer Loading cards Loading the print ribbon Powering on the system Status light Making cardsPC and software specifications Section 2 Installing the PrinterProblems with card appearance Obtaining servicePC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5 PC settings for Windows Me andC-10 User’s Guide for ImageCard Select and UltraGrafix Select Printers Who should use this manual OverviewThis chapter presents the following The purpose of this manualFigure 1-1 Desktop icon for the e-Guide About this manualAudience About the Select printerFigure 1-2 Printer label About Advanced Imaging TechnologyPrinter models Top cover Printer labelTable 1-1 Select printer features available Duplex module Printer featuresOutside of the printer Figure 1-3 Front of the Select printerLock optional Inside the printerCard output stacker Ready buttonPrinthead cartridge Continuous cleaning rollerSwing arm Ribbon trackerBack of the printer Contact smart card port Power switch Power receptaclePower switch Power receptacleSmart card serial ports Who to call for assistance1-10 OverviewUser’s Guide for ImageCard Select and UltraGrafix Select Printers Using the printer Figure 2-2 Fan cards Loading cardsLoad cards Figure 2-1 Remove the card cartridgeiSEL007u Smart Card Chip Magnetic StripeFigure 2-3 Load cards into the card cartridge Figure 2-4 Replace the card cartridgeFigure 2-6 Open the swing arm Loading the print ribbonRemove the print ribbon cartridge Figure 2-5 Open the coverLoad the print ribbon Figure 2-7 Remove the print ribbon cartridgeFigure 2-8 Load new print ribbon on the ribbon cartridge Figure 2-9 Replace the print ribbon cartridge Powering on the systemPower on the printer Replace the print ribbon cartridgeStatus Light Figure 2-10 Power on the printerStatus light Figure 2-11 Status lightDescription Making cardsUse a card creation application Status LightPrint from a PC application 2-10 Removing cardsOperating tips Remove cardsFigure 2-13 Typical message Responding to messages2-11 Figure 2-12 Remove cards2-12 Fix a printer problemShut down the printer and system Figure 2-14 Press the power button to power off the printerShutting down the system 2-132-14 Using the printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers This chapter provides information to help you use the printer Using the printer driverHow to work with printer settings and data How to use the Status MonitorWorking with printer settings and data Tips for settingsSettings and data for Windows NT Figure 3-1 Properties dialog box, Windows NT Use the Properties dialog boxFigure 3-2 Default Document Properties dialog box for Windows NT Use the Default Document Properties dialog boxUse the Properties dialog box Settings and data for Windows Me andFigure 3-3 Properties dialog box, Windows Me and Settings and data for WindowsUse the Properties dialog box Figure 3-4 Select Properties dialog box, WindowsFigure 3-5 Printing Preferences dialog box for Windows Use the Printing Preferences dialog boxIcon Using the Status MonitorTable 3-1 Status Monitor icons Figure 3-6 Status Monitor iconOpening and using the Status Monitor 3-10Table 3-1 Status Monitor icons Suspending the Status Monitor Viewing Status Monitor information3-11 Open the Status MonitorStarting or quitting advanced setup 3-12Closing and Exiting the Status Monitor Figure 3-8 Color Settings page 3-13for ImageCard Select and UltraGrafix Select Printers 3-14 Using the printer driverUser’s Guide for ImageCard Select and UltraGrafix Select Printers Maintaining the printer Figure 4-1 Open the swing arm Running a cleaning cycleReplacing the cleaning roller sleeve Replace the cleaning rollerFigure 4-2 Lift the roller out of the printer Figure 4-3 Replace the cleaning roller sleeveFigure 4-5 Insert the printer cleaning card Using the printer cleaning cardRun a printer cleaning card Figure 4-4 Printer cleaning cardUsing the magnetic stripe cleaning card Run the magnetic stripe cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Clean printer rollers Cleaning the printer rollersFigure 4-8 Clean rollers in the card track Figure 4-7 Clean the pick rollersMaintaining the printer Cleaning tips Cleaning the printheadClean the printhead 4-10 Figure 4-9 Clean the printing surface of the printheadReplacing the printhead cartridge Remove the printhead cartridgeFigure 4-10 Printhead cartridge latch lever 4-11Figure 4-12 Printhead ground cable Power cable Data cable Ground cableFigure 4-11 Printhead power and data cables and connectors 4-12Figure 4-13 Align pins with slots on the swing arm 4-13Replace the printhead cartridge Figure 4-14 Secure the printhead cartridge 4-14Troubleshooting Location Troubleshooting guideProblem If you think the printer is not workingMake a printer test card Making and evaluating test cardsFigure 5-1 Press and hold Ready button 1 and then Press Power switch Figure 5-2 ImageCard printer test card using color ribbonPrinter test card Format Windows test pagePrint the Windows test page TrackWindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tp Figure 5-3 Windows test page, portrait orientationWindows PrintProblems with card appearance Magnetic stripe test cardPrint a magnetic stripe test card Print Module Table 5-1 Print quality problemsTroubleshooting SolutionsWhat you see GuideTable 5-1 Print quality problems SolutionsWhat you see 5-10Table 5-1 Print quality problems SolutionsWhat you see 5-11Table 5-1 Print quality problems SolutionsWhat you see 5-12Table 5-1 Print quality problems SolutionsTable 5-1 Print quality problems Topcoat applied using the print ribbonTable 5-2 Topcoat quality problems-print ribbon 5-13Solutions Obtaining service5-14 Table 5-2 Topcoat quality problems-print ribbonPack the printer When to obtain servicePacking the printer for shipping 5-15Figure 5-5 Pack a Select printer for shipping 5-16Physical, electrical, and other requirements for the site Before you installSkills that installers need This chapter presents the followingGeneral requirements Installation audienceSelecting the site Electrical requirementsPhysical requirements Environmental requirements PC and software specificationsID system installation sequence User’s Guide for ImageCard Select and UltraGrafix Select Printers Before you installSelect Class photo ID printer. It describes Install the printerThis section describes how to install and set up the Datacard Connecting the cables Installing the printer driverFigure 7-1 Unpack the printer Install the printerUnpacking the printer Unpack the printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers Connecting cablesWho to call for assistance Install the printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers Connect a parallel port data cableFigure 7-2 Connect the parallel port cable Install the printerConnect a USB data cable Connect an optional smart card serial cableFigure 7-3 Connect the USB cable Connect the power cord Figure 7-5 Connect the power cordInside Outside Figure 7-4 Connect the smart card serial cable Preparing the printer for driver installation Installing the printer driverInstall the printer driver to a parallel port Figure 7-6 Driver installation program Install the printer 7-10steps to follow Install the printer driver to a USB port on Windows Me or7-11 ImageCard Select and UltraGrafix Select PrintersInstall the printer driver to a USB port on Windows 7-12the e-Guide for ImageCard Select and UltraGrafix Select Printers and steps to follow 7-13Install the printer ImageCard Select and UltraGrafix Select Printers7-14 Changing required printer settingsPrinting sample cards 7-15Print sample cards Setup tips Optional settings7-16 Install the printer 7-177-18 Install the printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers Notice for Canada Safety and complianceRegulatory compliance Notice for USA FCC noticeSafe human interface SafetyLiability statement Safe environmentAcknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Panel Supplies and cardsPersonalization supplies Print ribbonstype Supply roll storageRibbon PartCard material Card specificationsCards Card sizeFigure B-2 Pre-punched card block-out areas StickICardsNew cards preferred Pre-punched cardsCard storage Card quality guidelinesCard surface Card handlingReplaceable cleaning sleeve Cleaning suppliesCard storage specifications Printer cleaning cardFigure B-4 Replaceable cleaning sleeve Cleaning kitsMagnetic stripe cleaning card Cleaning penPrinter driver CD-ROM PathPurpose Printhead Printer componentsPrinthead cartridge PrinterUSB cable Data cableB-10 Parallel port cableB-11 Power cordFigure B-9 U.S. power cable Smart card serial cableB-12 Replacement keys for optional lockPrint ribbon cartridge Card cartridgeB-13 Cleaning roller spindleFigure B-13 Cleaning roller spindle Related publicationsUser’s Guide for ImageCard Select and UltraGrafix Select Printers B-14PC settings Set up two ECP parallel ports PC settings for all operating systemsConfiguring the ECP parallel port Configure the ECP parallel portFigure C-1 Printer Port LPT Properties dialog box Figure C-2 USB Root Hub Properties dialog box C-4 Set up a Universal Serial Bus US portRemove a device from the Device Manager PC settings for Windows 2000 and NTSet printer permissions for Windows Setting parallel port valuesSetting printer permissions Set parallel port values for Windows 2000 and NTSet printer permissions for Windows NT Set the serial port on Windows 2000 and NT Setting a smart card serial port-Windows 2000 and NTValue Figure C-4 Settings dialog boxSetting Figure C-3 Ports dialog boxC-10 PC settings for Windows Me andVerify port assignment and settings Verify communication modeSetting a smart card serial port-Windows Me and C-11Set the serial port on Windows Me and Figure C-5 Device Manager tab of System Properties dialog box C-12Value Figure C-6 Settings dialog boxC-13 SettingUser’s Guide for ImageCard Select and UltraGrafix Select Printers C-14ABA American Bankers Association Magnetic stripe encodingIATA, ABA, and TTS character sets IATA International Air Transport AssociationNTT character set Magnetic Stripe Setup Magnetic Stripe settings used by the Select printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers Key Creation Failure, Key n Installation messagesDriver installation for Windows ME, 98, and NT Dc9inst.dll was not loaded. Canceling installationAction Adobe Acrobat Reader installation did not complete successfullyThe printer name contains a not-allowed character Possible CausePossible Cause You must have administrator privileges to use this installationThere was an error creating a desktop shortcut for component The setup DLL detected an error. Cancelling installationPage Page Possible Cause Do you want this printer to be the default printer?An internal error has occurred. Canceling installation Unable to install a shortcut in the Startup groupAction The e-Guide and Acrobat Reader are not available to installAcrobat Reader is required to view the e-Guide Possible CauseAn invalid parameter has been detected during printer installation Action Could not create the log file. Cancelling installationPlease restart the PC and run this installation again Possible CauseE-10 Driver installation for Windows 2000 onlyCould not access file The Installation did not completePossible Cause Removing the printer driver for Windows ME, 98, and NTE-11 Type in the name of the Datacard printer to removeUser’s Guide for ImageCard Select and UltraGrafix Select Printers E-12Numerics IndexPage Page Page locking Page Page test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6 Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9Default Document Properties 3-5, 3-9, e-1-19, e-1-24 Windows