Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual Troubleshooting guide

5-2 Troubleshooting

Troubleshooting guide

When you use the Select printer, you might experience problems. Use the following to help you locate information for different types of problems.

Problem	Location
Printer beeps without a message	See “Responding to messages” on
displayed on the PC	page 2-11.
Installation problems	See “Install the printer” on page 7-1.
Appearance of printed cards	See “Problems with card appearance”
	on page 5-7.
Communication between PC and	See “Setup tips” on page 7-16.
printer (parallel port)
Communication between PC and	See the e-Guide for ImageCard®
printer (USB)	Select™ and UltraGrafix® Select™
	Printers.
Messages displayed on the PC	Click the Help button on the message
	box.
Printer beeps because of a problem	Click the Help button on the message
and a message is displayed on the	box.
PC
Card did not print as expected	See “Working with printer settings and
	data” on page 3-2 and the e-Guide for
	ImageCard® Select™ and
	UltraGrafix® Select™ Printers .

If you think the printer is not working

The printer, printer driver, and card creation application work together to produce cards. If the system is not working as you expect and does not display messages, follow these steps to isolate the source of the problem before contacting your service representative.

1Make a printer test card, following the steps in “Making and evaluating test cards” on page 5-3.

If the printer does not make a test card, the printer is likely not working properly.

2Print a Windows test page, following the steps in “Making and evaluating test cards” on page 5-3.

If the Windows test page does not print as expected, the printer driver is likely not set or operating properly.

3Check “Setup tips” on page 7-16 to make sure the PC and printer are set up correctly.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers