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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual

Models: ImageCard SelectTM and UltraGrafix SelectTM Printers

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User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers

Page 102

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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual

Contents

User’s Guide for ImageCard Select and UltraGrafix Select Printers AugustTrademark acknowledgments Liability statementRegulatory compliance Proprietary NoticePowering on the system Status light Making cards ContentsChapter 2 Using the printer Loading cards Loading the print ribbon Chapter 3 Using the printer driverObtaining service Section 2 Installing the PrinterProblems with card appearance PC and software specificationsPC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5 PC settings for Windows Me andC-10 User’s Guide for ImageCard Select and UltraGrafix Select Printers The purpose of this manual OverviewThis chapter presents the following Who should use this manualAbout the Select printer About this manualAudience Figure 1-1 Desktop icon for the e-GuideTop cover Printer label About Advanced Imaging TechnologyPrinter models Figure 1-2 Printer labelTable 1-1 Select printer features available Figure 1-3 Front of the Select printer Printer featuresOutside of the printer Duplex moduleReady button Inside the printerCard output stacker Lock optionalRibbon tracker Continuous cleaning rollerSwing arm Printhead cartridgePower receptacle Contact smart card port Power switch Power receptaclePower switch Back of the printerWho to call for assistance Smart card serial ports1-10 OverviewUser’s Guide for ImageCard Select and UltraGrafix Select Printers Using the printer Figure 2-1 Remove the card cartridge Loading cardsLoad cards Figure 2-2 Fan cardsFigure 2-4 Replace the card cartridge Smart Card Chip Magnetic StripeFigure 2-3 Load cards into the card cartridge iSEL007uFigure 2-5 Open the cover Loading the print ribbonRemove the print ribbon cartridge Figure 2-6 Open the swing armLoad the print ribbon Figure 2-7 Remove the print ribbon cartridgeFigure 2-8 Load new print ribbon on the ribbon cartridge Replace the print ribbon cartridge Powering on the systemPower on the printer Figure 2-9 Replace the print ribbon cartridgeFigure 2-11 Status light Figure 2-10 Power on the printerStatus light Status LightStatus Light Making cardsUse a card creation application DescriptionPrint from a PC application Remove cards Removing cardsOperating tips 2-10Figure 2-12 Remove cards Responding to messages2-11 Figure 2-13 Typical messageFix a printer problem 2-122-13 Figure 2-14 Press the power button to power off the printerShutting down the system Shut down the printer and system2-14 Using the printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers How to use the Status Monitor Using the printer driverHow to work with printer settings and data This chapter provides information to help you use the printerWorking with printer settings and data Tips for settingsSettings and data for Windows NT Use the Properties dialog box Figure 3-1 Properties dialog box, Windows NTUse the Default Document Properties dialog box Figure 3-2 Default Document Properties dialog box for Windows NTSettings and data for Windows Me and Use the Properties dialog boxSettings and data for Windows Figure 3-3 Properties dialog box, Windows Me andFigure 3-4 Select Properties dialog box, Windows Use the Properties dialog boxUse the Printing Preferences dialog box Figure 3-5 Printing Preferences dialog box for WindowsFigure 3-6 Status Monitor icon Using the Status MonitorTable 3-1 Status Monitor icons IconOpening and using the Status Monitor 3-10Table 3-1 Status Monitor icons Open the Status Monitor Viewing Status Monitor information3-11 Suspending the Status MonitorStarting or quitting advanced setup 3-12Closing and Exiting the Status Monitor Figure 3-8 Color Settings page 3-13for ImageCard Select and UltraGrafix Select Printers 3-14 Using the printer driverUser’s Guide for ImageCard Select and UltraGrafix Select Printers Maintaining the printer Replace the cleaning roller Running a cleaning cycleReplacing the cleaning roller sleeve Figure 4-1 Open the swing armFigure 4-3 Replace the cleaning roller sleeve Figure 4-2 Lift the roller out of the printerFigure 4-4 Printer cleaning card Using the printer cleaning cardRun a printer cleaning card Figure 4-5 Insert the printer cleaning cardUsing the magnetic stripe cleaning card Run the magnetic stripe cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Cleaning the printer rollers Clean printer rollersFigure 4-7 Clean the pick rollers Figure 4-8 Clean rollers in the card trackMaintaining the printer Cleaning tips Cleaning the printheadClean the printhead Remove the printhead cartridge Figure 4-9 Clean the printing surface of the printheadReplacing the printhead cartridge 4-104-11 Figure 4-10 Printhead cartridge latch lever4-12 Power cable Data cable Ground cableFigure 4-11 Printhead power and data cables and connectors Figure 4-12 Printhead ground cableFigure 4-13 Align pins with slots on the swing arm 4-13Replace the printhead cartridge 4-14 Figure 4-14 Secure the printhead cartridgeTroubleshooting If you think the printer is not working Troubleshooting guideProblem LocationMaking and evaluating test cards Make a printer test cardFigure 5-1 Press and hold Ready button 1 and then Press Power switch Figure 5-2 ImageCard printer test card using color ribbonPrinter test card Track Windows test pagePrint the Windows test page FormatPrint Figure 5-3 Windows test page, portrait orientationWindows WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tpProblems with card appearance Magnetic stripe test cardPrint a magnetic stripe test card Solutions Table 5-1 Print quality problemsTroubleshooting Print ModuleSolutions GuideTable 5-1 Print quality problems What you seeSolutions 5-10Table 5-1 Print quality problems What you seeSolutions 5-11Table 5-1 Print quality problems What you seeSolutions 5-12Table 5-1 Print quality problems What you see5-13 Topcoat applied using the print ribbonTable 5-2 Topcoat quality problems-print ribbon Table 5-1 Print quality problemsTable 5-2 Topcoat quality problems-print ribbon Obtaining service5-14 Solutions5-15 When to obtain servicePacking the printer for shipping Pack the printer5-16 Figure 5-5 Pack a Select printer for shippingThis chapter presents the following Before you installSkills that installers need Physical, electrical, and other requirements for the siteInstallation audience General requirementsSelecting the site Electrical requirementsPhysical requirements PC and software specifications Environmental requirementsID system installation sequence Before you install User’s Guide for ImageCard Select and UltraGrafix Select PrintersConnecting the cables Installing the printer driver Install the printerThis section describes how to install and set up the Datacard Select Class photo ID printer. It describesUnpack the printer Install the printerUnpacking the printer Figure 7-1 Unpack the printerInstall the printer Connecting cablesWho to call for assistance User’s Guide for ImageCard Select and UltraGrafix Select PrintersInstall the printer Connect a parallel port data cableFigure 7-2 Connect the parallel port cable User’s Guide for ImageCard Select and UltraGrafix Select PrintersConnect a USB data cable Connect an optional smart card serial cableFigure 7-3 Connect the USB cable Connect the power cord Figure 7-5 Connect the power cordInside Outside Figure 7-4 Connect the smart card serial cable Installing the printer driver Preparing the printer for driver installationInstall the printer driver to a parallel port Figure 7-6 Driver installation program 7-10 Install the printerImageCard Select and UltraGrafix Select Printers Install the printer driver to a USB port on Windows Me or7-11 steps to followInstall the printer driver to a USB port on Windows 7-12the e-Guide for ImageCard Select and UltraGrafix Select Printers and ImageCard Select and UltraGrafix Select Printers 7-13Install the printer steps to followChanging required printer settings 7-14Printing sample cards 7-15Print sample cards Setup tips Optional settings7-16 7-17 Install the printer7-18 Install the printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers Notice for USA FCC notice Safety and complianceRegulatory compliance Notice for CanadaSafe environment SafetyLiability statement Safe human interfaceAcknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Print ribbons Supplies and cardsPersonalization supplies PanelPart Supply roll storageRibbon typeCard size Card specificationsCards Card materialPre-punched cards StickICardsNew cards preferred Figure B-2 Pre-punched card block-out areasCard handling Card quality guidelinesCard surface Card storagePrinter cleaning card Cleaning suppliesCard storage specifications Replaceable cleaning sleeveCleaning pen Cleaning kitsMagnetic stripe cleaning card Figure B-4 Replaceable cleaning sleevePrinter driver CD-ROM PathPurpose Printer Printer componentsPrinthead cartridge PrintheadParallel port cable Data cableB-10 USB cableSmart card serial cable Power cordFigure B-9 U.S. power cable B-11Card cartridge Replacement keys for optional lockPrint ribbon cartridge B-12Related publications Cleaning roller spindleFigure B-13 Cleaning roller spindle B-13B-14 User’s Guide for ImageCard Select and UltraGrafix Select PrintersPC settings Configure the ECP parallel port PC settings for all operating systemsConfiguring the ECP parallel port Set up two ECP parallel portsFigure C-1 Printer Port LPT Properties dialog box C-4 Set up a Universal Serial Bus US port Figure C-2 USB Root Hub Properties dialog boxPC settings for Windows 2000 and NT Remove a device from the Device ManagerSet parallel port values for Windows 2000 and NT Setting parallel port valuesSetting printer permissions Set printer permissions for WindowsSet printer permissions for Windows NT Setting a smart card serial port-Windows 2000 and NT Set the serial port on Windows 2000 and NTFigure C-3 Ports dialog box Figure C-4 Settings dialog boxSetting ValueVerify communication mode PC settings for Windows Me andVerify port assignment and settings C-10Setting a smart card serial port-Windows Me and C-11Set the serial port on Windows Me and C-12 Figure C-5 Device Manager tab of System Properties dialog boxSetting Figure C-6 Settings dialog boxC-13 ValueC-14 User’s Guide for ImageCard Select and UltraGrafix Select PrintersIATA International Air Transport Association Magnetic stripe encodingIATA, ABA, and TTS character sets ABA American Bankers AssociationNTT character set Magnetic Stripe settings used by the Select printer Magnetic Stripe SetupUser’s Guide for ImageCard Select and UltraGrafix Select Printers Dc9inst.dll was not loaded. Canceling installation Installation messagesDriver installation for Windows ME, 98, and NT Key Creation Failure, Key nPossible Cause Adobe Acrobat Reader installation did not complete successfullyThe printer name contains a not-allowed character ActionThe setup DLL detected an error. Cancelling installation You must have administrator privileges to use this installationThere was an error creating a desktop shortcut for component Possible CausePage Page Unable to install a shortcut in the Startup group Do you want this printer to be the default printer?An internal error has occurred. Canceling installation Possible CausePossible Cause The e-Guide and Acrobat Reader are not available to installAcrobat Reader is required to view the e-Guide ActionAn invalid parameter has been detected during printer installation Possible Cause Could not create the log file. Cancelling installationPlease restart the PC and run this installation again ActionThe Installation did not complete Driver installation for Windows 2000 onlyCould not access file E-10Type in the name of the Datacard printer to remove Removing the printer driver for Windows ME, 98, and NTE-11 Possible CauseE-12 User’s Guide for ImageCard Select and UltraGrafix Select PrintersIndex NumericsPage Page Page locking Page Page Windows Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9Default Document Properties 3-5, 3-9, e-1-19, e-1-24 test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6