Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers Responding to messages, 2-11

Using the printer 2-11

Card output stacker

Figure 2-12: Remove cards

2Dispose of partly processed cards according to your policies for handling the confidential data that might be on the cards.

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Responding to messages

The Select printer provides information to the printer driver about the status of cards being processed. If the printer is not able to process and print a card, the printer driver generates a message on the PC in response to this situation. In most cases, the message is displayed on the PC. Some applications manage printer driver messages, and those messages might be different than described in this section.

In some circumstances, the printer might beep and the status light blink amber without a message appearing on the PC. The most likely causes are:

•Renaming the printer on Windows 2000 (Restart Windows to fix the problem)

•Printing a test card in a printer with a magnetic stripe module, when the card does not have a magnetic stripe (use a card with a magnetic stripe and make sure the stripe is oriented correctly)

Messages can be generated from another networked PC. For example, a different ribbon type can be selected on another networked PC. Change the Ribbon Type setting to match on both PCs.

Messages include a Help button, where information about recovering from the situation is available. Typical messages might indicate that the print ribbon needs to be replaced or that a card is stuck. See the “Fix a printer problem” procedure that follows.

iWhen a message box appears, only use the buttons on the message box, so that both the printer driver and printer can return to normal operation.

Figure 2-13: Typical message

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers