Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers 5-11, What you see, Solutions

Troubleshooting

5-11

Table 5-1: Print quality problems

What you see	Possible causes	Solutions
Printed card images	The image capture system	See the information for the
(photos) look faded.	needs adjustment.	image capture system.
Printed cards, including	Print ribbon may have	Change the print ribbon a
text, look faded.	been stored improperly or	test card. See Chapter 2.
	damaged.	Change the color settings.
	The might need to be	See the e-Guide.#
	changed.
	The cards may not meet	Obtain and use a different
		supply of cards. See
	specifications.	Appendix B.
	The printhead may be	Clean the printhead. See
		Chapter 4.
	dirty.	Use only Datacard
	The print ribbon is not
		Premium ribbon in the
	Datacard Premium ribbon.	Select printer with
		Advanced Imaging
		Technology.
		If the problem persists,
		contact your service
		representative.
Part of the printed image	Cards might have	Handle cards without
is discolored.	fingerprints or other dirt on	touching the surface to be
	them.	printed. Wear gloves when
		handling unprinted cards.
	The cards might be	Obtain and use a different
	contaminated or otherwise	supply of cards. See
	not meet specifications.	Appendix B.
	The rollers might be dirty.	Run a printer cleaning
		cycle, then clean the
		rollers. See Chapter 4.
	A signature panel is	Redesign the card to
	located on the other side	avoid printing photos over
	of the card.	signature panel residue.
The printed card shows	The card is scrached, the	If the problem occurs
small unprinted spots.	card surface is uneven, or	frequently, obtain and use
	the card edge has burrs.	a different supply of cards.
		See Appendix B.
	The rollers might be dirty.	Run a cleaning cycle, then
		clean the rollers. See
		Chapter 4.

#Obtain guidance from service before performing this task.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers