Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual Possible Cause, Action

E-7

The e-Guide and Acrobat Reader are not available to install.

Possible Cause	Action
This printer driver was downloaded	If an earlier version of the driver was
from the Datacard web site.	installed, Acrobat Reader should be
The components are available for	installed on the PC.
download separately to shorten	Check the Datacard web site for an
download times.	updated e-Guide. Download and
	unzip the file if needed.
This printer driver was copied from	All the files needed for the installation
the driver CD to another location.	were not copied to the new location.
	Obtain the e-Guide (see “Printer
	driver CD-ROM” on page B-8 for the
	correct location). Also obtain the
	installation program for Acrobat
	Reader if it is not installed on the PC.

To install a printer to a USB port, click Cancel, power on the printer,....

	Possible Cause	Action
	You have selected “USB” from the list	All USB devices must be installed
	of available ports.	using the New Hardware Detected
		wizard. Cancel this installation. Power
		on the printer and connect it to a USB
		port. The New Hardware Detected
		wizard should appear. If it does not,
		remove the printer from the Device
		Manager (see Windows Help for
		steps to follow).
Acrobat Reader is required to view the e-Guide....
	Possible Cause	Action
	You have selected “No” for the	If the Acrobat Reader is installed on
	question about installing the e-Guide.	the PC, click No to continue.
		If the Acrobat Reader is not installed
		on the PC, click Yes to install the
		Acrobat Reader, which is required for
		part of the help system.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers