5-12, 1 Print quality problems, What you see | Datacard Group

5-12

5-12			Troubleshooting
	Table 5-1: Print quality problems

	What you see	Possible causes	Solutions

	The printed card shows	The print ribbon is not	Load the print ribbon
	wavy lines along the	loaded correctly.	again. Make sure the
	length of the card		cartridge is firmly seated.
	(woodgrain).		See Chapter 2.
		The printhead is not	Contact your service
		aligned correctly.	representative.

The card shows irregular	The printhead is not	Contact your service
lighter or darker spots.	aligned correctly.	representative.

The card shows wrinkles	The printhead intensity is	Decrease the printhead
in dark areas of printing.	too high.	intensity setting.
		See the e-Guide.#
	The printhead is not	Contact your service
	aligned correctly.	representative.

Part or all of the printed			The printhead is not	Remove and reinstall the
image is expanded.			installed properly.	printhead cartridge. See
				Chapter 4.

#Obtain guidance from service before performing this task.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers

Image 70

Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual 5-12, 1 Print quality problems, What you see

Contents

User’s Guide for ImageCard Select and UltraGrafix Select Printers August Trademark acknowledgments Liability statementRegulatory compliance Proprietary Notice Powering on the system Status light Making cards ContentsChapter 2 Using the printer Loading cards Loading the print ribbon Chapter 3 Using the printer driver Obtaining service Section 2 Installing the PrinterProblems with card appearance PC and software specifications PC settings for Windows Me and PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5C-10 User’s Guide for ImageCard Select and UltraGrafix Select Printers The purpose of this manual OverviewThis chapter presents the following Who should use this manual About the Select printer About this manualAudience Figure 1-1 Desktop icon for the e-Guide Top cover Printer label About Advanced Imaging TechnologyPrinter models Figure 1-2 Printer label Table 1-1 Select printer features available Figure 1-3 Front of the Select printer Printer featuresOutside of the printer Duplex module Ready button Inside the printerCard output stacker Lock optional Ribbon tracker Continuous cleaning rollerSwing arm Printhead cartridge Power receptacle Contact smart card port Power switch Power receptaclePower switch Back of the printer Who to call for assistance Smart card serial ports 1-10 Using the printer Figure 2-1 Remove the card cartridge Loading cardsLoad cards Figure 2-2 Fan cards Figure 2-4 Replace the card cartridge Smart Card Chip Magnetic StripeFigure 2-3 Load cards into the card cartridge iSEL007u Figure 2-5 Open the cover Loading the print ribbonRemove the print ribbon cartridge Figure 2-6 Open the swing arm Figure 2-7 Remove the print ribbon cartridge Load the print ribbonFigure 2-8 Load new print ribbon on the ribbon cartridge Replace the print ribbon cartridge Powering on the systemPower on the printer Figure 2-9 Replace the print ribbon cartridge Figure 2-11 Status light Figure 2-10 Power on the printerStatus light Status Light Making cards Use a card creation application Print from a PC application Remove cards Removing cardsOperating tips 2-10 Figure 2-12 Remove cards Responding to messages2-11 Figure 2-13 Typical message Fix a printer problem 2-12 2-13 Figure 2-14 Press the power button to power off the printerShutting down the system Shut down the printer and system 2-14 How to use the Status Monitor Using the printer driverHow to work with printer settings and data This chapter provides information to help you use the printer Tips for settings Working with printer settings and dataSettings and data for Windows NT Use the Properties dialog box Figure 3-1 Properties dialog box, Windows NT Use the Default Document Properties dialog box Figure 3-2 Default Document Properties dialog box for Windows NT Settings and data for Windows Me and Settings and data for Windows Figure 3-3 Properties dialog box, Windows Me and Figure 3-4 Select Properties dialog box, Windows Use the Printing Preferences dialog box Figure 3-5 Printing Preferences dialog box for Windows Figure 3-6 Status Monitor icon Using the Status MonitorTable 3-1 Status Monitor icons Icon Opening and using the Status Monitor 3-10 Open the Status Monitor Viewing Status Monitor information3-11 Suspending the Status Monitor 3-12 Starting or quitting advanced setupClosing and Exiting the Status Monitor 3-13 Figure 3-8 Color Settings pagefor ImageCard Select and UltraGrafix Select Printers 3-14 Maintaining the printer Replace the cleaning roller Running a cleaning cycleReplacing the cleaning roller sleeve Figure 4-1 Open the swing arm Figure 4-3 Replace the cleaning roller sleeve Figure 4-2 Lift the roller out of the printer Figure 4-4 Printer cleaning card Using the printer cleaning cardRun a printer cleaning card Figure 4-5 Insert the printer cleaning card Run the magnetic stripe cleaning card Using the magnetic stripe cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Cleaning the printer rollers Clean printer rollers Figure 4-7 Clean the pick rollers Figure 4-8 Clean rollers in the card track Maintaining the printer Cleaning the printhead Cleaning tipsClean the printhead Remove the printhead cartridge Figure 4-9 Clean the printing surface of the printheadReplacing the printhead cartridge 4-10 4-11 Figure 4-10 Printhead cartridge latch lever 4-12 Power cable Data cable Ground cableFigure 4-11 Printhead power and data cables and connectors Figure 4-12 Printhead ground cable 4-13 Figure 4-13 Align pins with slots on the swing armReplace the printhead cartridge 4-14 Figure 4-14 Secure the printhead cartridge Troubleshooting If you think the printer is not working Troubleshooting guideProblem Location Making and evaluating test cards Make a printer test card Figure 5-2 ImageCard printer test card using color ribbon Figure 5-1 Press and hold Ready button 1 and then Press Power switchPrinter test card Track Windows test pagePrint the Windows test page Format Print Figure 5-3 Windows test page, portrait orientationWindows WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tp Magnetic stripe test card Problems with card appearancePrint a magnetic stripe test card Solutions Table 5-1 Print quality problemsTroubleshooting Print Module Guide 5-10 5-11 5-12 Table 5-2 Topcoat quality problems-print ribbon Topcoat applied using the print ribbon5-13 Obtaining service 5-14 5-15 When to obtain servicePacking the printer for shipping Pack the printer 5-16 Figure 5-5 Pack a Select printer for shipping Physical, electrical, and other requirements for the site Before you installSkills that installers need Requirements for the PC used with the Select printer with Installation audience General requirements Electrical requirements Selecting the sitePhysical requirements PC and software specifications Environmental requirements ID system installation sequence Before you install Connecting the cables Installing the printer driver Install the printerThis section describes how to install and set up the Datacard Select Class photo ID printer. It describes Unpack the printer Install the printerUnpacking the printer Figure 7-1 Unpack the printer Connecting cables Who to call for assistance Connect a parallel port data cable Figure 7-2 Connect the parallel port cable Connect an optional smart card serial cable Connect a USB data cableFigure 7-3 Connect the USB cable Figure 7-5 Connect the power cord Connect the power cordInside Outside Figure 7-4 Connect the smart card serial cable Installing the printer driver Preparing the printer for driver installation Install the printer driver to a parallel port Figure 7-6 Driver installation program 7-10 ImageCard Select and UltraGrafix Select Printers Install the printer driver to a USB port on Windows Me or7-11 steps to follow 7-12 Install the printer driver to a USB port on Windowsthe e-Guide for ImageCard Select and UltraGrafix Select Printers and 7-13 Changing required printer settings 7-14 7-15 Printing sample cardsPrint sample cards Optional settings Setup tips7-16 7-17 7-18 Notice for USA FCC notice Safety and complianceRegulatory compliance Notice for Canada Safe environment SafetyLiability statement Safe human interface Acknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Print ribbons Supplies and cardsPersonalization supplies Panel Part Supply roll storageRibbon type Card size Card specificationsCards Card material Pre-punched cards StickICardsNew cards preferred Figure B-2 Pre-punched card block-out areas Card handling Card quality guidelinesCard surface Card storage Printer cleaning card Cleaning suppliesCard storage specifications Replaceable cleaning sleeve Cleaning pen Cleaning kitsMagnetic stripe cleaning card Figure B-4 Replaceable cleaning sleeve Path Printer driver CD-ROMPurpose Printer Printer componentsPrinthead cartridge Printhead Parallel port cable Data cableB-10 USB cable Smart card serial cable Power cordFigure B-9 U.S. power cable B-11 Card cartridge Replacement keys for optional lockPrint ribbon cartridge B-12 Related publications Cleaning roller spindleFigure B-13 Cleaning roller spindle B-13 B-14 PC settings Configure the ECP parallel port PC settings for all operating systemsConfiguring the ECP parallel port Set up two ECP parallel ports Figure C-1 Printer Port LPT Properties dialog box C-4 Set up a Universal Serial Bus US port Figure C-2 USB Root Hub Properties dialog box PC settings for Windows 2000 and NT Remove a device from the Device Manager Set parallel port values for Windows 2000 and NT Setting parallel port valuesSetting printer permissions Set printer permissions for Windows Set printer permissions for Windows NT Setting a smart card serial port-Windows 2000 and NT Set the serial port on Windows 2000 and NT Figure C-3 Ports dialog box Figure C-4 Settings dialog boxSetting Value C-10 PC settings for Windows Me andVerify port assignment and settings Verify communication mode C-11 Setting a smart card serial port-Windows Me andSet the serial port on Windows Me and C-12 Figure C-5 Device Manager tab of System Properties dialog box Figure C-6 Settings dialog box C-13 C-14 IATA International Air Transport Association Magnetic stripe encodingIATA, ABA, and TTS character sets ABA American Bankers Association NTT character set Magnetic Stripe settings used by the Select printer Magnetic Stripe Setup User’s Guide for ImageCard Select and UltraGrafix Select Printers Dc9inst.dll was not loaded. Canceling installation Installation messagesDriver installation for Windows ME, 98, and NT Key Creation Failure, Key n Adobe Acrobat Reader installation did not complete successfully The printer name contains a not-allowed character There was an error creating a desktop shortcut for component You must have administrator privileges to use this installationThe setup DLL detected an error. Cancelling installation Page Page An internal error has occurred. Canceling installation Do you want this printer to be the default printer?Unable to install a shortcut in the Startup group The e-Guide and Acrobat Reader are not available to install Acrobat Reader is required to view the e-Guide An invalid parameter has been detected during printer installation Could not create the log file. Cancelling installation Please restart the PC and run this installation again The Installation did not complete Driver installation for Windows 2000 onlyCould not access file E-10 E-11 Removing the printer driver for Windows ME, 98, and NTType in the name of the Datacard printer to remove E-12 Index NumericsPage Page Page locking Page Page test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6 Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9Default Document Properties 3-5, 3-9, e-1-19, e-1-24 User Profiles e-4-10 Windows NT