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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual Windows

Models: ImageCard SelectTM and UltraGrafix SelectTM Printers

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5-6	Troubleshooting

5Select the Print Test Page button on the General tab. Wait while Windows creates a test page image. The card will print when the PC and printer are connected, and the printer and driver are working together.

EAfter you select the Print Test Page button, Windows displays a wizard asking if the page printed correctly. Click “Yes” on this dialog box to end the Wizard. The “Setup tips” on page 7-16provide the information you need to address problems with PC to printer communication.

The card should look similar to the cards shown in Figure 5-3 and Figure 5-4. The exact appearance depends on the operating system and selections made on the PC (some cards have more characters printed while others have fewer characters).

If it does not print, see “Setup tips” on page 7-16.

Microsoft

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Figure 5-3: Windows test page, portrait orientation

			Win
	Microsoft		NT
	Microsoft	N T	Print
	Windows	N T

			winNTtp
			winNTtp
Figure 5-4:	test page, landscape orientation

The Windows test page has a slightly different appearance when it is printed from a network-connected client PC.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers

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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual 3 Windows test page, portrait orientation

Contents

User’s Guide for ImageCard Select and UltraGrafix Select Printers AugustLiability statement Regulatory complianceTrademark acknowledgments Proprietary NoticeContents Chapter 2 Using the printer Loading cards Loading the print ribbonPowering on the system Status light Making cards Chapter 3 Using the printer driverSection 2 Installing the Printer Problems with card appearanceObtaining service PC and software specificationsPC settings for Windows Me and PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5C-10 User’s Guide for ImageCard Select and UltraGrafix Select Printers Overview This chapter presents the followingThe purpose of this manual Who should use this manualAbout this manual AudienceAbout the Select printer Figure 1-1 Desktop icon for the e-GuideAbout Advanced Imaging Technology Printer modelsTop cover Printer label Figure 1-2 Printer labelTable 1-1 Select printer features available Printer features Outside of the printerFigure 1-3 Front of the Select printer Duplex moduleInside the printer Card output stackerReady button Lock optionalContinuous cleaning roller Swing armRibbon tracker Printhead cartridgeContact smart card port Power switch Power receptacle Power switchPower receptacle Back of the printerWho to call for assistance Smart card serial portsOverview 1-10User’s Guide for ImageCard Select and UltraGrafix Select Printers Using the printer Loading cards Load cardsFigure 2-1 Remove the card cartridge Figure 2-2 Fan cardsSmart Card Chip Magnetic Stripe Figure 2-3 Load cards into the card cartridgeFigure 2-4 Replace the card cartridge iSEL007uLoading the print ribbon Remove the print ribbon cartridgeFigure 2-5 Open the cover Figure 2-6 Open the swing armFigure 2-7 Remove the print ribbon cartridge Load the print ribbonFigure 2-8 Load new print ribbon on the ribbon cartridge Powering on the system Power on the printerReplace the print ribbon cartridge Figure 2-9 Replace the print ribbon cartridgeFigure 2-10 Power on the printer Status lightFigure 2-11 Status light Status LightMaking cards Use a card creation applicationStatus Light DescriptionPrint from a PC application Removing cards Operating tipsRemove cards 2-10Responding to messages 2-11Figure 2-12 Remove cards Figure 2-13 Typical messageFix a printer problem 2-12Figure 2-14 Press the power button to power off the printer Shutting down the system2-13 Shut down the printer and systemUsing the printer 2-14User’s Guide for ImageCard Select and UltraGrafix Select Printers Using the printer driver How to work with printer settings and dataHow to use the Status Monitor This chapter provides information to help you use the printerTips for settings Working with printer settings and dataSettings and data for Windows NT Use the Properties dialog box Figure 3-1 Properties dialog box, Windows NTUse the Default Document Properties dialog box Figure 3-2 Default Document Properties dialog box for Windows NTSettings and data for Windows Me and Use the Properties dialog boxSettings and data for Windows Figure 3-3 Properties dialog box, Windows Me andFigure 3-4 Select Properties dialog box, Windows Use the Properties dialog boxUse the Printing Preferences dialog box Figure 3-5 Printing Preferences dialog box for WindowsUsing the Status Monitor Table 3-1 Status Monitor iconsFigure 3-6 Status Monitor icon Icon3-10 Opening and using the Status MonitorTable 3-1 Status Monitor icons Viewing Status Monitor information 3-11Open the Status Monitor Suspending the Status Monitor3-12 Starting or quitting advanced setupClosing and Exiting the Status Monitor 3-13 Figure 3-8 Color Settings pagefor ImageCard Select and UltraGrafix Select Printers Using the printer driver 3-14User’s Guide for ImageCard Select and UltraGrafix Select Printers Maintaining the printer Running a cleaning cycle Replacing the cleaning roller sleeveReplace the cleaning roller Figure 4-1 Open the swing armFigure 4-3 Replace the cleaning roller sleeve Figure 4-2 Lift the roller out of the printerUsing the printer cleaning card Run a printer cleaning cardFigure 4-4 Printer cleaning card Figure 4-5 Insert the printer cleaning cardRun the magnetic stripe cleaning card Using the magnetic stripe cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Cleaning the printer rollers Clean printer rollersFigure 4-7 Clean the pick rollers Figure 4-8 Clean rollers in the card trackMaintaining the printer Cleaning the printhead Cleaning tipsClean the printhead Figure 4-9 Clean the printing surface of the printhead Replacing the printhead cartridgeRemove the printhead cartridge 4-104-11 Figure 4-10 Printhead cartridge latch leverPower cable Data cable Ground cable Figure 4-11 Printhead power and data cables and connectors4-12 Figure 4-12 Printhead ground cable4-13 Figure 4-13 Align pins with slots on the swing armReplace the printhead cartridge 4-14 Figure 4-14 Secure the printhead cartridgeTroubleshooting Troubleshooting guide ProblemIf you think the printer is not working LocationMaking and evaluating test cards Make a printer test cardFigure 5-2 ImageCard printer test card using color ribbon Figure 5-1 Press and hold Ready button 1 and then Press Power switchPrinter test card Windows test page Print the Windows test pageTrack FormatFigure 5-3 Windows test page, portrait orientation WindowsPrint WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tpMagnetic stripe test card Problems with card appearancePrint a magnetic stripe test card Table 5-1 Print quality problems TroubleshootingSolutions Print ModuleGuide Table 5-1 Print quality problemsSolutions What you see5-10 Table 5-1 Print quality problemsSolutions What you see5-11 Table 5-1 Print quality problemsSolutions What you see5-12 Table 5-1 Print quality problemsSolutions What you seeTopcoat applied using the print ribbon Table 5-2 Topcoat quality problems-print ribbon5-13 Table 5-1 Print quality problemsObtaining service 5-14Table 5-2 Topcoat quality problems-print ribbon SolutionsWhen to obtain service Packing the printer for shipping5-15 Pack the printer5-16 Figure 5-5 Pack a Select printer for shippingBefore you install Skills that installers needThis chapter presents the following Physical, electrical, and other requirements for the siteInstallation audience General requirementsElectrical requirements Selecting the sitePhysical requirements PC and software specifications Environmental requirementsID system installation sequence Before you install User’s Guide for ImageCard Select and UltraGrafix Select PrintersInstall the printer This section describes how to install and set up the DatacardConnecting the cables Installing the printer driver Select Class photo ID printer. It describesInstall the printer Unpacking the printerUnpack the printer Figure 7-1 Unpack the printerConnecting cables Who to call for assistanceInstall the printer User’s Guide for ImageCard Select and UltraGrafix Select PrintersConnect a parallel port data cable Figure 7-2 Connect the parallel port cableInstall the printer User’s Guide for ImageCard Select and UltraGrafix Select PrintersConnect an optional smart card serial cable Connect a USB data cableFigure 7-3 Connect the USB cable Figure 7-5 Connect the power cord Connect the power cordInside Outside Figure 7-4 Connect the smart card serial cable Installing the printer driver Preparing the printer for driver installationInstall the printer driver to a parallel port Figure 7-6 Driver installation program 7-10 Install the printerInstall the printer driver to a USB port on Windows Me or 7-11ImageCard Select and UltraGrafix Select Printers steps to follow7-12 Install the printer driver to a USB port on Windowsthe e-Guide for ImageCard Select and UltraGrafix Select Printers and 7-13 Install the printerImageCard Select and UltraGrafix Select Printers steps to followChanging required printer settings 7-147-15 Printing sample cardsPrint sample cards Optional settings Setup tips7-16 7-17 Install the printerInstall the printer 7-18User’s Guide for ImageCard Select and UltraGrafix Select Printers Safety and compliance Regulatory complianceNotice for USA FCC notice Notice for CanadaSafety Liability statementSafe environment Safe human interfaceAcknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Supplies and cards Personalization suppliesPrint ribbons PanelSupply roll storage RibbonPart typeCard specifications CardsCard size Card materialStickICards New cards preferredPre-punched cards Figure B-2 Pre-punched card block-out areasCard quality guidelines Card surfaceCard handling Card storageCleaning supplies Card storage specificationsPrinter cleaning card Replaceable cleaning sleeveCleaning kits Magnetic stripe cleaning cardCleaning pen Figure B-4 Replaceable cleaning sleevePath Printer driver CD-ROMPurpose Printer components Printhead cartridgePrinter PrintheadData cable B-10Parallel port cable USB cablePower cord Figure B-9 U.S. power cableSmart card serial cable B-11Replacement keys for optional lock Print ribbon cartridgeCard cartridge B-12Cleaning roller spindle Figure B-13 Cleaning roller spindleRelated publications B-13B-14 User’s Guide for ImageCard Select and UltraGrafix Select PrintersPC settings PC settings for all operating systems Configuring the ECP parallel portConfigure the ECP parallel port Set up two ECP parallel portsFigure C-1 Printer Port LPT Properties dialog box C-4 Set up a Universal Serial Bus US port Figure C-2 USB Root Hub Properties dialog boxPC settings for Windows 2000 and NT Remove a device from the Device ManagerSetting parallel port values Setting printer permissionsSet parallel port values for Windows 2000 and NT Set printer permissions for WindowsSet printer permissions for Windows NT Setting a smart card serial port-Windows 2000 and NT Set the serial port on Windows 2000 and NTFigure C-4 Settings dialog box SettingFigure C-3 Ports dialog box ValuePC settings for Windows Me and Verify port assignment and settingsVerify communication mode C-10C-11 Setting a smart card serial port-Windows Me andSet the serial port on Windows Me and C-12 Figure C-5 Device Manager tab of System Properties dialog boxFigure C-6 Settings dialog box C-13Setting ValueC-14 User’s Guide for ImageCard Select and UltraGrafix Select PrintersMagnetic stripe encoding IATA, ABA, and TTS character setsIATA International Air Transport Association ABA American Bankers AssociationNTT character set Magnetic Stripe settings used by the Select printer Magnetic Stripe SetupUser’s Guide for ImageCard Select and UltraGrafix Select Printers Installation messages Driver installation for Windows ME, 98, and NTDc9inst.dll was not loaded. Canceling installation Key Creation Failure, Key nAdobe Acrobat Reader installation did not complete successfully The printer name contains a not-allowed characterPossible Cause ActionYou must have administrator privileges to use this installation There was an error creating a desktop shortcut for componentThe setup DLL detected an error. Cancelling installation Possible CausePage Page Do you want this printer to be the default printer? An internal error has occurred. Canceling installationUnable to install a shortcut in the Startup group Possible CauseThe e-Guide and Acrobat Reader are not available to install Acrobat Reader is required to view the e-GuidePossible Cause ActionAn invalid parameter has been detected during printer installation Could not create the log file. Cancelling installation Please restart the PC and run this installation againPossible Cause ActionDriver installation for Windows 2000 only Could not access fileThe Installation did not complete E-10Removing the printer driver for Windows ME, 98, and NT E-11Type in the name of the Datacard printer to remove Possible CauseE-12 User’s Guide for ImageCard Select and UltraGrafix Select PrintersIndex NumericsPage Page Page locking Page Page Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9 Default Document Properties 3-5, 3-9, e-1-19, e-1-24Windows test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6