User’s Guide for ImageCard Select and UltraGrafix Select Printers
August
 Liability statement
Regulatory compliance
Trademark acknowledgments
Proprietary Notice
 Contents
Chapter 2 Using the printer Loading cards Loading the print ribbon
Powering on the system Status light Making cards
Chapter 3 Using the printer driver
 Section 2 Installing the Printer
Problems with card appearance
Obtaining service
PC and software specifications
 PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5
PC settings for Windows Me and
C-10
 User’s Guide for ImageCard Select and UltraGrafix Select Printers
 Overview
This chapter presents the following
The purpose of this manual
Who should use this manual
 About this manual
Audience
About the Select printer
Figure 1-1 Desktop icon for the e-Guide
 About Advanced Imaging Technology
Printer models
Top cover Printer label
Figure 1-2 Printer label
 Table 1-1 Select printer features available
 Printer features
Outside of the printer
Figure 1-3 Front of the Select printer
Duplex module
 Inside the printer
Card output stacker
Ready button
Lock optional
 Continuous cleaning roller
Swing arm
Ribbon tracker
Printhead cartridge
 Contact smart card port Power switch Power receptacle
Power switch
Power receptacle
Back of the printer
 Who to call for assistance
Smart card serial ports
 1-10
 Using the printer
 Loading cards
Load cards
Figure 2-1 Remove the card cartridge
Figure 2-2 Fan cards
 Smart Card Chip Magnetic Stripe
Figure 2-3 Load cards into the card cartridge
Figure 2-4 Replace the card cartridge
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 Loading the print ribbon
Remove the print ribbon cartridge
Figure 2-5 Open the cover
Figure 2-6 Open the swing arm
 Load the print ribbon
Figure 2-7 Remove the print ribbon cartridge
Figure 2-8 Load new print ribbon on the ribbon cartridge
 Powering on the system
Power on the printer
Replace the print ribbon cartridge
Figure 2-9 Replace the print ribbon cartridge
 Figure 2-10 Power on the printer
Status light
Figure 2-11 Status light
Status Light
 Making cards
Use a card creation application
 Print from a PC application
 Removing cards
Operating tips
Remove cards
2-10
 Responding to messages
2-11
Figure 2-12 Remove cards
Figure 2-13 Typical message
 Fix a printer problem
2-12
 Figure 2-14 Press the power button to power off the printer
Shutting down the system
2-13
Shut down the printer and system
 2-14
 Using the printer driver
How to work with printer settings and data
How to use the Status Monitor
This chapter provides information to help you use the printer
 Working with printer settings and data
Tips for settings
Settings and data for Windows NT
 Use the Properties dialog box
Figure 3-1 Properties dialog box, Windows NT
 Use the Default Document Properties dialog box
Figure 3-2 Default Document Properties dialog box for Windows NT
 Settings and data for Windows Me and
 Settings and data for Windows
Figure 3-3 Properties dialog box, Windows Me and
 Figure 3-4 Select Properties dialog box, Windows
 Use the Printing Preferences dialog box
Figure 3-5 Printing Preferences dialog box for Windows
 Using the Status Monitor
Table 3-1 Status Monitor icons
Figure 3-6 Status Monitor icon
Icon
 Opening and using the Status Monitor
3-10
 Viewing Status Monitor information
3-11
Open the Status Monitor
Suspending the Status Monitor
 Starting or quitting advanced setup
3-12
Closing and Exiting the Status Monitor
 Figure 3-8 Color Settings page
3-13
for ImageCard Select and UltraGrafix Select Printers
 3-14
 Maintaining the printer
 Running a cleaning cycle
Replacing the cleaning roller sleeve
Replace the cleaning roller
Figure 4-1 Open the swing arm
 Figure 4-3 Replace the cleaning roller sleeve
Figure 4-2 Lift the roller out of the printer
 Using the printer cleaning card
Run a printer cleaning card
Figure 4-4 Printer cleaning card
Figure 4-5 Insert the printer cleaning card
 Using the magnetic stripe cleaning card
Run the magnetic stripe cleaning card
Figure 4-6 Insert the magnetic stripe cleaning card
 Cleaning the printer rollers
Clean printer rollers
 Figure 4-7 Clean the pick rollers
Figure 4-8 Clean rollers in the card track
 Maintaining the printer
 Cleaning tips
Cleaning the printhead
Clean the printhead
 Figure 4-9 Clean the printing surface of the printhead
Replacing the printhead cartridge
Remove the printhead cartridge
4-10
 4-11
Figure 4-10 Printhead cartridge latch lever
 Power cable Data cable Ground cable
Figure 4-11 Printhead power and data cables and connectors
4-12
Figure 4-12 Printhead ground cable
 Figure 4-13 Align pins with slots on the swing arm
4-13
Replace the printhead cartridge
 4-14
Figure 4-14 Secure the printhead cartridge
 Troubleshooting
 Troubleshooting guide
Problem
If you think the printer is not working
Location
 Making and evaluating test cards
Make a printer test card
 Figure 5-1 Press and hold Ready button 1 and then Press Power switch
Figure 5-2 ImageCard printer test card using color ribbon
Printer test card
 Windows test page
Print the Windows test page
Track
Format
 Figure 5-3 Windows test page, portrait orientation
Windows
Print
WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tp
 Problems with card appearance
Magnetic stripe test card
Print a magnetic stripe test card
 Table 5-1 Print quality problems
Troubleshooting
Solutions
Print Module
 Guide
 5-10
 5-11
 5-12
 Topcoat applied using the print ribbon
Table 5-2 Topcoat quality problems-print ribbon
5-13
 Obtaining service
5-14
 When to obtain service
Packing the printer for shipping
5-15
Pack the printer
 5-16
Figure 5-5 Pack a Select printer for shipping
 Before you install
Skills that installers need
Physical, electrical, and other requirements for the site
Requirements for the PC used with the Select printer with
 Installation audience
General requirements
 Selecting the site
Electrical requirements
Physical requirements
 PC and software specifications
Environmental requirements
 ID system installation sequence
 Before you install
 Install the printer
This section describes how to install and set up the Datacard
Connecting the cables Installing the printer driver
Select Class photo ID printer. It describes
 Install the printer
Unpacking the printer
Unpack the printer
Figure 7-1 Unpack the printer
 Connecting cables
Who to call for assistance
 Connect a parallel port data cable
Figure 7-2 Connect the parallel port cable
 Connect a USB data cable
Connect an optional smart card serial cable
Figure 7-3 Connect the USB cable
 Connect the power cord
Figure 7-5 Connect the power cord
Inside Outside Figure 7-4 Connect the smart card serial cable
 Installing the printer driver
Preparing the printer for driver installation
 Install the printer driver to a parallel port
 Figure 7-6 Driver installation program
 7-10
 Install the printer driver to a USB port on Windows Me or
7-11
ImageCard Select and UltraGrafix Select Printers
steps to follow
 Install the printer driver to a USB port on Windows
7-12
the e-Guide for ImageCard Select and UltraGrafix Select Printers and
 7-13
 Changing required printer settings
7-14
 Printing sample cards
7-15
Print sample cards
 Setup tips
Optional settings
7-16
 7-17
 7-18
 Safety and compliance
Regulatory compliance
Notice for USA FCC notice
Notice for Canada
 Safety
Liability statement
Safe environment
Safe human interface
 Acknowledgments
 User’s Guide for ImageCard Select and UltraGrafix Select Printers
 Supplies and cards
Personalization supplies
Print ribbons
Panel
 Supply roll storage
Ribbon
Part
type
 Card specifications
Cards
Card size
Card material
 StickICards
New cards preferred
Pre-punched cards
Figure B-2 Pre-punched card block-out areas
 Card quality guidelines
Card surface
Card handling
Card storage
 Cleaning supplies
Card storage specifications
Printer cleaning card
Replaceable cleaning sleeve
 Cleaning kits
Magnetic stripe cleaning card
Cleaning pen
Figure B-4 Replaceable cleaning sleeve
 Printer driver CD-ROM
Path
Purpose
 Printer components
Printhead cartridge
Printer
Printhead
 Data cable
B-10
Parallel port cable
USB cable
 Power cord
Figure B-9 U.S. power cable
Smart card serial cable
B-11
 Replacement keys for optional lock
Print ribbon cartridge
Card cartridge
B-12
 Cleaning roller spindle
Figure B-13 Cleaning roller spindle
Related publications
B-13
 B-14
 PC settings
 PC settings for all operating systems
Configuring the ECP parallel port
Configure the ECP parallel port
Set up two ECP parallel ports
 Figure C-1 Printer Port LPT Properties dialog box
 C-4 Set up a Universal Serial Bus US port
Figure C-2 USB Root Hub Properties dialog box
 PC settings for Windows 2000 and NT
Remove a device from the Device Manager
 Setting parallel port values
Setting printer permissions
Set parallel port values for Windows 2000 and NT
Set printer permissions for Windows
 Set printer permissions for Windows NT
 Setting a smart card serial port-Windows 2000 and NT
Set the serial port on Windows 2000 and NT
 Figure C-4 Settings dialog box
Setting
Figure C-3 Ports dialog box
Value
 PC settings for Windows Me and
Verify port assignment and settings
C-10
Verify communication mode
 Setting a smart card serial port-Windows Me and
C-11
Set the serial port on Windows Me and
 C-12
Figure C-5 Device Manager tab of System Properties dialog box
 Figure C-6 Settings dialog box
C-13
 C-14
 Magnetic stripe encoding
IATA, ABA, and TTS character sets
IATA International Air Transport Association
ABA American Bankers Association
 NTT character set
 Magnetic Stripe settings used by the Select printer
Magnetic Stripe Setup
 User’s Guide for ImageCard Select and UltraGrafix Select Printers
 Installation messages
Driver installation for Windows ME, 98, and NT
Dc9inst.dll was not loaded. Canceling installation
Key Creation Failure, Key n
 Adobe Acrobat Reader installation did not complete successfully
The printer name contains a not-allowed  character
 You must have administrator privileges to use this installation
There was an error creating a desktop shortcut for component
The setup DLL detected an error. Cancelling installation
Page
Page
 Do you want this printer to be the default printer?
An internal error has occurred. Canceling installation
Unable to install a shortcut in the Startup group
 The e-Guide and Acrobat Reader are not available to install
Acrobat Reader is required to view the  e-Guide
 An invalid parameter has been detected during printer installation
 Could not create the log file. Cancelling installation
Please restart the PC and run this installation again
 Driver installation for Windows 2000 only
Could not access file
The Installation did not complete
E-10
 Removing the printer driver for Windows ME, 98, and NT
E-11
Type in the name of the Datacard printer to remove
 E-12
 Index
Numerics
Page
Page
Page
 locking
Page
Page
 Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9
Default Document Properties 3-5, 3-9, e-1-19, e-1-24
test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6
User Profiles e-4-10 Windows NT