Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers Print Module, Troubleshooting

5-8 Troubleshooting

iNew Select printers include Datacard’s Advanced Imaging Technology™ (AIT). Cards printed with Advanced Imaging Technology have a different appearance than cards printed with earlier Select printers, including those with Tru Image™.

This section describes possible problems you might observe with the quality of cards you produce with the Select printer. To diagnose and fix card quality problems, find the symptom in the tables that follow. For each possible cause, attempt the solutions listed.

Problem	Troubleshooting
Print quality	Table 5-1 on page 5-8
Topcoat quality—print ribbon	Table 5-2 on page 5-13

Print Module

Table 5-1 and Table 5-2 describe problems that can originate in the print.

Table 5-1: Print quality problems

What you see	Possible causes	Solutions
One or more unprinted	The printhead might be	Clean the printhead. See.
lines run the entire length	dirty or damaged.	Run a test card. See this
of the card.
		chapter.
		If cleaning does not solve
		the problem, replace the
		printhead. See Chapter 4.#

Part of the printed card is	Cards might not meet	Obtain and use a different
blank.	specifications.	supply of cards. See
		Appendix B.
	Cards might be dirty.	Increase the frequency of
		cleaning. See Chapter 3.
		Run a cleaning cycle. See
		Chapter 4.
	Text to print on the card	Format text to print using
	was formatted using a	only TrueType fonts.
	non-TrueType font.

#Obtain guidance from service before performing this task.

User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers