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Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual 5-16

Models: ImageCard SelectTM and UltraGrafix SelectTM Printers

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5-16	Troubleshooting

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Figure 5-5: Pack a Select printer for shipping

11Place the printer in the shipping carton, resting in the shipping supports (step 1 in Figure 5-5).

12Place the “Top Front” and “Top Rear” shipping supports in place (step 2 in Figure 5-5).

iService might ask you to ship cards or additional samples of your current supplies. If service requests cards or supply samples, place them in an envelope, plastic bag, or in the accessory bag to prevent damage to the printer.

iIf you are transporting the printer to another location for use, be sure to pack the User’s Guide, printer driver CD-ROM, the warranty, and the declaration of conformity in the accessories bag.

13Place the accessories bag in the shipping carton next to the printer (step 3 in Figure 5-5).

14Close the shipping carton (step 4 in Figure 5-5).

15Secure the carton with shipping tape. Be sure to wrap around the shipping carton several times to secure it.

16Put a shipping label on the carton. If you are returning the printer for service, use the address provided by service.

17Ship the carton. If you are returning the printer for service, follow the instructions provided by service to ship the carton to a service center.

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User’s Guide for ImageCard® Select™ and UltraGrafix® Select™ Printers

Image 74

Datacard Group ImageCard SelectTM and UltraGrafix SelectTM Printers manual 5-16, 5 Pack a Select printer for shipping

Contents

User’s Guide for ImageCard Select and UltraGrafix Select Printers AugustTrademark acknowledgments Liability statementRegulatory compliance Proprietary NoticePowering on the system Status light Making cards ContentsChapter 2 Using the printer Loading cards Loading the print ribbon Chapter 3 Using the printer driverObtaining service Section 2 Installing the PrinterProblems with card appearance PC and software specificationsC-10 PC settings for Windows 2000 and NT 4.0 . . . . . . . . . . . . . C-5PC settings for Windows Me and User’s Guide for ImageCard Select and UltraGrafix Select Printers The purpose of this manual OverviewThis chapter presents the following Who should use this manualAbout the Select printer About this manualAudience Figure 1-1 Desktop icon for the e-GuideTop cover Printer label About Advanced Imaging TechnologyPrinter models Figure 1-2 Printer labelTable 1-1 Select printer features available Figure 1-3 Front of the Select printer Printer featuresOutside of the printer Duplex moduleReady button Inside the printerCard output stacker Lock optionalRibbon tracker Continuous cleaning rollerSwing arm Printhead cartridgePower receptacle Contact smart card port Power switch Power receptaclePower switch Back of the printerWho to call for assistance Smart card serial portsUser’s Guide for ImageCard Select and UltraGrafix Select Printers 1-10Overview Using the printer Figure 2-1 Remove the card cartridge Loading cardsLoad cards Figure 2-2 Fan cardsFigure 2-4 Replace the card cartridge Smart Card Chip Magnetic StripeFigure 2-3 Load cards into the card cartridge iSEL007uFigure 2-5 Open the cover Loading the print ribbonRemove the print ribbon cartridge Figure 2-6 Open the swing armFigure 2-8 Load new print ribbon on the ribbon cartridge Load the print ribbonFigure 2-7 Remove the print ribbon cartridge Replace the print ribbon cartridge Powering on the systemPower on the printer Figure 2-9 Replace the print ribbon cartridgeFigure 2-11 Status light Figure 2-10 Power on the printerStatus light Status LightStatus Light Making cardsUse a card creation application DescriptionPrint from a PC application Remove cards Removing cardsOperating tips 2-10Figure 2-12 Remove cards Responding to messages2-11 Figure 2-13 Typical messageFix a printer problem 2-122-13 Figure 2-14 Press the power button to power off the printerShutting down the system Shut down the printer and systemUser’s Guide for ImageCard Select and UltraGrafix Select Printers 2-14Using the printer How to use the Status Monitor Using the printer driverHow to work with printer settings and data This chapter provides information to help you use the printerSettings and data for Windows NT Working with printer settings and dataTips for settings Use the Properties dialog box Figure 3-1 Properties dialog box, Windows NTUse the Default Document Properties dialog box Figure 3-2 Default Document Properties dialog box for Windows NTSettings and data for Windows Me and Use the Properties dialog boxSettings and data for Windows Figure 3-3 Properties dialog box, Windows Me andFigure 3-4 Select Properties dialog box, Windows Use the Properties dialog boxUse the Printing Preferences dialog box Figure 3-5 Printing Preferences dialog box for WindowsFigure 3-6 Status Monitor icon Using the Status MonitorTable 3-1 Status Monitor icons IconTable 3-1 Status Monitor icons Opening and using the Status Monitor3-10 Open the Status Monitor Viewing Status Monitor information3-11 Suspending the Status MonitorClosing and Exiting the Status Monitor Starting or quitting advanced setup3-12 for ImageCard Select and UltraGrafix Select Printers Figure 3-8 Color Settings page3-13 User’s Guide for ImageCard Select and UltraGrafix Select Printers 3-14Using the printer driver Maintaining the printer Replace the cleaning roller Running a cleaning cycleReplacing the cleaning roller sleeve Figure 4-1 Open the swing armFigure 4-3 Replace the cleaning roller sleeve Figure 4-2 Lift the roller out of the printerFigure 4-4 Printer cleaning card Using the printer cleaning cardRun a printer cleaning card Figure 4-5 Insert the printer cleaning cardFigure 4-6 Insert the magnetic stripe cleaning card Using the magnetic stripe cleaning cardRun the magnetic stripe cleaning card Cleaning the printer rollers Clean printer rollersFigure 4-7 Clean the pick rollers Figure 4-8 Clean rollers in the card trackMaintaining the printer Clean the printhead Cleaning tipsCleaning the printhead Remove the printhead cartridge Figure 4-9 Clean the printing surface of the printheadReplacing the printhead cartridge 4-104-11 Figure 4-10 Printhead cartridge latch lever4-12 Power cable Data cable Ground cableFigure 4-11 Printhead power and data cables and connectors Figure 4-12 Printhead ground cableReplace the printhead cartridge Figure 4-13 Align pins with slots on the swing arm4-13 4-14 Figure 4-14 Secure the printhead cartridgeTroubleshooting If you think the printer is not working Troubleshooting guideProblem LocationMaking and evaluating test cards Make a printer test cardPrinter test card Figure 5-1 Press and hold Ready button 1 and then Press Power switchFigure 5-2 ImageCard printer test card using color ribbon Track Windows test pagePrint the Windows test page FormatPrint Figure 5-3 Windows test page, portrait orientationWindows WindowsCgtulatIfreadinfoyuhveyourthismationcanwin98tpPrint a magnetic stripe test card Problems with card appearanceMagnetic stripe test card Solutions Table 5-1 Print quality problemsTroubleshooting Print ModuleSolutions GuideTable 5-1 Print quality problems What you seeSolutions 5-10Table 5-1 Print quality problems What you seeSolutions 5-11Table 5-1 Print quality problems What you seeSolutions 5-12Table 5-1 Print quality problems What you see5-13 Topcoat applied using the print ribbonTable 5-2 Topcoat quality problems-print ribbon Table 5-1 Print quality problemsTable 5-2 Topcoat quality problems-print ribbon Obtaining service5-14 Solutions5-15 When to obtain servicePacking the printer for shipping Pack the printer5-16 Figure 5-5 Pack a Select printer for shippingThis chapter presents the following Before you installSkills that installers need Physical, electrical, and other requirements for the siteInstallation audience General requirementsPhysical requirements Selecting the siteElectrical requirements PC and software specifications Environmental requirementsID system installation sequence Before you install User’s Guide for ImageCard Select and UltraGrafix Select PrintersConnecting the cables Installing the printer driver Install the printerThis section describes how to install and set up the Datacard Select Class photo ID printer. It describesUnpack the printer Install the printerUnpacking the printer Figure 7-1 Unpack the printerInstall the printer Connecting cablesWho to call for assistance User’s Guide for ImageCard Select and UltraGrafix Select PrintersInstall the printer Connect a parallel port data cableFigure 7-2 Connect the parallel port cable User’s Guide for ImageCard Select and UltraGrafix Select PrintersFigure 7-3 Connect the USB cable Connect a USB data cableConnect an optional smart card serial cable Inside Outside Figure 7-4 Connect the smart card serial cable Connect the power cordFigure 7-5 Connect the power cord Installing the printer driver Preparing the printer for driver installationInstall the printer driver to a parallel port Figure 7-6 Driver installation program 7-10 Install the printerImageCard Select and UltraGrafix Select Printers Install the printer driver to a USB port on Windows Me or7-11 steps to followthe e-Guide for ImageCard Select and UltraGrafix Select Printers and Install the printer driver to a USB port on Windows7-12 ImageCard Select and UltraGrafix Select Printers 7-13Install the printer steps to followChanging required printer settings 7-14Print sample cards Printing sample cards7-15 7-16 Setup tipsOptional settings 7-17 Install the printerUser’s Guide for ImageCard Select and UltraGrafix Select Printers 7-18Install the printer Notice for USA FCC notice Safety and complianceRegulatory compliance Notice for CanadaSafe environment SafetyLiability statement Safe human interfaceAcknowledgments User’s Guide for ImageCard Select and UltraGrafix Select Printers Print ribbons Supplies and cardsPersonalization supplies PanelPart Supply roll storageRibbon typeCard size Card specificationsCards Card materialPre-punched cards StickICardsNew cards preferred Figure B-2 Pre-punched card block-out areasCard handling Card quality guidelinesCard surface Card storagePrinter cleaning card Cleaning suppliesCard storage specifications Replaceable cleaning sleeveCleaning pen Cleaning kitsMagnetic stripe cleaning card Figure B-4 Replaceable cleaning sleevePurpose Printer driver CD-ROMPath Printer Printer componentsPrinthead cartridge PrintheadParallel port cable Data cableB-10 USB cableSmart card serial cable Power cordFigure B-9 U.S. power cable B-11Card cartridge Replacement keys for optional lockPrint ribbon cartridge B-12Related publications Cleaning roller spindleFigure B-13 Cleaning roller spindle B-13B-14 User’s Guide for ImageCard Select and UltraGrafix Select PrintersPC settings Configure the ECP parallel port PC settings for all operating systemsConfiguring the ECP parallel port Set up two ECP parallel portsFigure C-1 Printer Port LPT Properties dialog box C-4 Set up a Universal Serial Bus US port Figure C-2 USB Root Hub Properties dialog boxPC settings for Windows 2000 and NT Remove a device from the Device ManagerSet parallel port values for Windows 2000 and NT Setting parallel port valuesSetting printer permissions Set printer permissions for WindowsSet printer permissions for Windows NT Setting a smart card serial port-Windows 2000 and NT Set the serial port on Windows 2000 and NTFigure C-3 Ports dialog box Figure C-4 Settings dialog boxSetting ValueVerify communication mode PC settings for Windows Me andVerify port assignment and settings C-10Set the serial port on Windows Me and Setting a smart card serial port-Windows Me andC-11 C-12 Figure C-5 Device Manager tab of System Properties dialog boxSetting Figure C-6 Settings dialog boxC-13 ValueC-14 User’s Guide for ImageCard Select and UltraGrafix Select PrintersIATA International Air Transport Association Magnetic stripe encodingIATA, ABA, and TTS character sets ABA American Bankers AssociationNTT character set Magnetic Stripe settings used by the Select printer Magnetic Stripe SetupUser’s Guide for ImageCard Select and UltraGrafix Select Printers Dc9inst.dll was not loaded. Canceling installation Installation messagesDriver installation for Windows ME, 98, and NT Key Creation Failure, Key nPossible Cause Adobe Acrobat Reader installation did not complete successfullyThe printer name contains a not-allowed character ActionThe setup DLL detected an error. Cancelling installation You must have administrator privileges to use this installationThere was an error creating a desktop shortcut for component Possible CausePage Page Unable to install a shortcut in the Startup group Do you want this printer to be the default printer?An internal error has occurred. Canceling installation Possible CausePossible Cause The e-Guide and Acrobat Reader are not available to installAcrobat Reader is required to view the e-Guide ActionAn invalid parameter has been detected during printer installation Possible Cause Could not create the log file. Cancelling installationPlease restart the PC and run this installation again ActionThe Installation did not complete Driver installation for Windows 2000 onlyCould not access file E-10Type in the name of the Datacard printer to remove Removing the printer driver for Windows ME, 98, and NTE-11 Possible CauseE-12 User’s Guide for ImageCard Select and UltraGrafix Select PrintersIndex NumericsPage Page Page locking Page Page Windows Windows Me and edition recommended e-4-7 PC settings C-10, e-A-9Default Document Properties 3-5, 3-9, e-1-19, e-1-24 test page wizard 5-6, e-1-14 upgrading the printer driver e-4-6