Solution Software troubleshooting | HP 4250/4350 specification

Problems with Mac OS X (continued)

When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected.

Cause

This problem is caused by either a software or a hardware component.

Solution

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X version 10.1 or later.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

●Check that the printer is turned on.

●Verify that the USB cable is connected correctly.

●Check that you are using the appropriate high-speed USB cable.

●Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

●Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE

The iMac keyboard is a nonpowered USB hub.

190 Chapter 4 Problem solving

ENWW

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HP 4250/4350 manual Solution Software troubleshooting

Contents

Use Page User Guide Copyright and License HP customer care HP direct ordering for accessories or suppliesHP service information Iii HP Toolbox HP service agreementsHP support and information for Macintosh computers Table of contents Managing and maintaining the printer Problem solving Vii Appendix a Supplies and accessories Viii Appendix B Control panel menus Index Printer basics Setting up the printer Quick access to printer informationWhere to look for more information Using the printer Letter Description Printer configurationsModel descriptions Printer model HP LaserJet 4250 series One 100-sheet tray and two 500-sheet trays Speed Printer featuresResolution Paper handling Interface connections and networking Memory and processorLanguage and fonts Energy savings AccessibilityPrint cartridge Economical printing Accessories and supplies Printer parts One optional 1,500-sheet feeder Accessory lights Interface ports Locking and unlocking optional accessories Moving the printer Control panel Control-panel layout Button Control-panel buttonsControl-panel lights Function Printing control-panel menus Using the printer Help systemTo print a control-panel menu map To change a control-panel setting Changing printer-control-panel configuration settingsChanging control-panel settings Job storage limit Show address Job held timeoutTo set the job held timeout To set the job storage limit Tray behavior options To show the IP address To set Use Requested Tray To set Manually Feed Prompt To set the printer default for PS Defer Media Sleep DelayTo set Size/type prompt To turn the Sleep Mode on or off To set the Sleep DelayPersonality To set the personality Clearable warningsAuto continue To set the clearable warnings To set the auto continue Cartridge lowTo set supplies-low reporting Cartridge out Jam recoveryTo set the cartridge-out response Language To set the jam-recovery responseRAM disk To set the RAM disk To select the language Unix SoftwareOperating systems and printer components PCL Operating system Printer driversAdditional drivers PCL PPD Printer driver Help Using the printer driversSelect the correct printer driver for your needs Properties Properties or Preferences PPDs Software for Macintosh computersHP LaserJet Utility Installing the printing system software To install the printing system software Installing Windows printing system software for networks To install printer drivers in Mac OS Installing Macintosh printing system software for networksDouble click Printer AppleTalk Click Add Printer For Mac OS Next to USB Printer Selection, click Change To remove software from Windows operating systems Uninstalling the softwareTo remove software from Macintosh operating systems Selecting print media Weight Capacity2 Tray 1 supported sizes and weightsSize Dimensions1 Supported sizes of print media Optional 1,500-sheet tray supported sizes and weights Size Dimensions Weight Capacity Optional envelope feeder supported sizes and weights Optional duplexer supported sizes and weightsSize Dimensions Weight Enww Enww Printing tasks Customizing tray 1 operation Selecting which tray is used for printingUnderstanding tray order Tray 1 TYPE=ANY Tray 1 SIZE=ANY Printing by type and size of media locking trays Media Manually feeding media from tray To print by type and size of paper Selecting the correct fuser mode Quality submenu To select the stapler in the software Mac Stapling documentsTo select the stapler in the software Windows To select the stapler at the control panel Loading staples To load staples Loading tray Loading traysTo load tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet tray Loading an optional 1,500-sheet tray To load an optional 1,500-sheet tray Do not fan the media. Fanning can cause misfeeds Enww Printing to the top standard output bin Understanding media output optionsPrinting to the rear output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed Loading envelopes in tray Printing envelopesTo load envelopes in tray Installing the optional envelope feeder Feeding envelopes automatically optional envelope feeder Removing the optional envelope feeder To install the optional envelope feederTo remove the optional envelope feeder Loading envelopes in the optional envelope feeder Handling menu Printing on labels Follow these guidelines when printing on labelsPrinting on special media Do not load or print on labels in the following ways Printing on transparencies TRANSPARENCY=LOW Guidelines for printing on letterhead or preprinted forms Printing on paper that has a special finish Printing on small sizes, custom sizes, or heavy paper Weight and sizesTray Minimum size Maximum size Supported weights Guidelines for heavy paper Setting custom paper sizes Additional guidelines for small or narrow paper To set custom paper sizes Parts, accessories, and supplies Printing on both sides of paper optional duplexer Orientation of paper for duplexing To duplex with the optional duplex-printing accessory Layout options for printing on both sides of paper To duplex manually On the Finishing tab, select Print on Both Sides Manually Canceling a print job Changing the settings for a print job Using the printer driverChanging default settings To change default settings in Windows 98 and Windows Me To change default settings in Windows NT To change default settings in Macintosh operating systems To print a watermark on Windows computers all versions Using printer-driver featuresPrinting watermarks To print a watermark on Macintosh computers To set a custom paper size on Windows computers Setting a custom paper sizePrinting multiple pages on one sheet of paper On the Paper/Quality tab, click Custom To set a custom paper size on Macintosh computers Using EconoMode draft printingSelecting print-quality settings To use EconoMode draft printing on Windows computers Using reduce/enlarge options Selecting a paper source To print covers or different pages on Macintosh computers To print covers or different pages on Windows computersOn the Paper/Quality tab, click Use different paper/Covers Quick copying a job Using job-storage featuresTo print copies of a stored job To delete a quick copy job Deleting a quick copy jobProofing and holding a job To print the remaining copies of a held job To delete a held job Deleting a held jobPrinting a private job To specify a private job To delete a private job Deleting a private jobStoring a print job To store a print job To print a stored job To delete a stored job Managing and maintaining the printer Using the embedded Web server Opening the embedded Web server Settings tab Information tab Networking tab Other links Using HP Web Jetadmin software Supported browsers Using the HP ToolboxSupported operating systems Windows Status tab Troubleshooting tabTo view the HP Toolbox Utilitites folder. Double-click the HP Toolbox icon Administrative settings Device Settings windowSet up status alerts Alerts tab Toolbox links Click Control Panel Uninstalling the HP ToolboxDouble-clickAdd or Remove Programs Managing and configuring printer drivers HP Web Jetadmin software plug-in Customization utility Configuring e-mail alerts Utitlity Information source Setting the date and time Setting the real-time clockSetting the date format Setting the date Setting the time format Setting the time To print a configuration page at the control panel Checking the printer configurationConfiguration Menu map That are installed To print a supplies status page at the control panel Supplies statusPS or PCL font list To print a PS or PCL font list Selecting PCL 6 and PCL 5 fonts HP print cartridges Print-cartridge authentication Print-cartridge storageManaging the print cartridge Non-HP print cartridges Checking the supply level Print-cartridge life expectancyCartridge-low and cartridge-out conditions When the cartridge is low on toner or drum life When the cartridge is out of toner or drum life Cleaning the inside of the printer Cleaning the printerTo clean the inside of the printer Cleaning the fuser To run the cleaning page manually Running the cleaning page manuallyRunning the cleaning page automatically To run the cleaning page automatically Performing preventive maintenance To reset the maintenance-kit counter Replacing the stapler unit To remove and replace the stapler unit Replacing the stapler unit Enww Problem solving 119 Does the control panel display read READY? Troubleshooting flowchartYES Can you print a configuration page? See Configuration Can you print from a program? Job will not print PS error page or list of commands printsGo to step PERSONALITY=AUTO Does the job print as expected? Print job is not formatted correctly There are print-quality problemsPaper is not fed correctly or is damaged Go to Correcting print-quality problems Configuration Tray 1 Size and Tray Cause Solution Solving general printing problemsCause Solving general printing problems Try printing a job from another program Control-panel messages Guidelines for using paper Symptom Problem with paper Solution Font list ConfigurationPrinting special pages Supplies status Jam locations Clearing jamsClearing jams from the top-cover and print-cartridge areas To clear jams from the top-cover and print-cartridge areas To clear jams from the optional envelope feeder Clearing jams from the trays To clear jams from tray To clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray Clearing jams from the optional duplexer To clear jams from the optional duplexer Clearing jams from the output areas To clear jams from the rear output bin Clearing jams from the fuser area To clear jams from the fuser area Enww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker Solving repeated jams If paper jams occur frequently, try the following Enww Resolving persistent messages Using the printer online Help systemUnderstanding printer messages Interpreting control-panel messages Parallel I/O 13.XX.YY JAMInsufficient Memory Parallel I/O Buffer Overflow Xxxxx Error ErrorFuser Error XX Error Control panel message 51.XY Error For help pressXY Error To continue Sensor issue Turn off then on To continue Turn off then on Description 66.XY.ZZ Input Control panel message 59.XY Error For help pressHandling accessory Device Failure Permanent Storage Error Settings Changed66.XY.ZZ Output Storage Write Fail Control panel message Description Recommended action 8X.YYYY EIO ErrorJetdirect Error 8X.YYYY Embedded Card Slot X File Operation Failed Card Slot Not FunctionalCard Slot X Device Failure Card Slot X File System is Full Corrupt Firmware in External Accessory Cleaning Disk CompleteCleaning Disk Chosen Personality not Available EIO X Disk Device Failure Different Paper Sizes in JOBEIO X Disk EIO X Disk File Operation Failed Envelope Feeder Empty EIO X Disk is Write ProtectedEIO X Disk not Initialized Insert or Close Tray Internal Disk is Write Protected Internal Disk File Operation FailedInternal Disk File System is Full Internal Disk not Initialized Custom Load Tray Typesize Manually Feed Typesize Output Paper Path Open NON HP Supply InstalledCurrent status message Description For help press Paused To return to ready press Stop RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk not Initialized ROM Disk Device Failure Replace CartridgeCurrent status message Replace Cartridge To continue press ROM Disk File Operation Failed Size Mismatch Tray ROM Disk is Write ProtectedROM Disk not Initialized Stapler LOW on Staples Tray Typesize Stapler OUT of StaplesTOO Many Pages in JOB to Staple Tray XX Typesize Tray XX Empty Typesize Waiting for Tray XX to Lift Unsupported Data on FS Dimm in SlotUSE Tray XX Typesize Warming UP Pages in JOB to Staple appears on Light Explanation and solution Solid greenMalfunction .XY.ZZ Output Device Light Explanation and solution Blinking amber Firmware in External Accessory Replacing accessories or accessory components Print-quality checklist Correcting print-quality problemsImage defect examples AaBbCc Light print entire Light print partialSpecks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Misformed characters Repeating imageSkew Curl or wave Wrinkles or creases Tire tracks Vertical white linesWhite spots on black Scattered lines Blurred print Random image repetition Troubleshooting network printing problems Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows 9x. Cause Troubleshooting common Macintosh problems Problems with Mac OS Print job was not sent to the printer that you wanted. Cause Solution Software troubleshooting Hardware troubleshooting Problems with Mac OS You are unable to print from a third-party USB card. Cause Solution Software troubleshooting General problems Troubleshooting common PostScript problemsSpecific errors Cause Solution Font error occurred Printer driver Disk FAILURE. EIO X Disk not Functional Troubleshooting the optional hard diskDisk is Write Protected Enww Supplies and accessories 195 Ordering directly from HP Ordering parts, accessories, and suppliesOrdering through service or support providers To order directly through the embedded Web server Ordering parts, accessories, and supplies Part numbers Paper-handling accessoriesDescription Part number Print cartridges Maintenance kitsMemory Cables and interfaces Print media Q2397A/Asia-Pacific countries HP Multipurpose paper Sheets/ream, 10-ream Carton Letter 8.5 x 11 inch, 3-hole Enww Control panel menus 205 Print Stored JOB Retrieve Job menuList Values Username Jobname ALL Private Jobs No Stored Jobs Information menu Paper Handling menu Postcard JIS Tray 1 Size ANY Size Letter Legal Executive StatementExecutive JIS Envelope B5 ISO Tray 2 Size Letter Legal Executive64 g/m2 Tray N Size Letter Legal DimensionSIZE= 8.50 x 14 INCHES, Setting saved Tray N Custom Printing submenu Configure Device menuCopies Paper Size Legal Executive Statement 8.5 x B5 JIS DEFAULT*LETTERItem Values Duplex OFF Long Edge Binding Short Edge Values Print Quality submenu SET Print Test Registration Source Adjust Tray N Optimize High Transfer Line Detail Restore Optimize Configures the fuser mode associated with each paper type Prores ResolutionFastres RET OFF Light Medium Dark Economode Toner System Setup submenuDensity Small Paper Mode *NORMAL Slow To 5 *3 DATE/TIME Date Date Format Time Time Format JOB Storage To 100 *32 Tray Behavior Sleep Delay Display Stapler/stacker submenu Cartridge Stop OUT Continue JAM Recovery Auto OFF RAM DiskLANGUAGE*ENGLISH Several Explanation Seconds SubmenuStaples None ONE Staples OUT Stop Continue Parallel High Speed Input Advanced Functions Resets submenu Restore Factory Settings Clear Maintenance Message Sleep Mode Print Event LOG Show Event Paper Path Test Diagnostics menuPrint Test Source Destination Duplex Copies Service menu Enww Product dimensions, with all doors and trays fully opened HP LaserJet 4250 or 4350 series physical specificationsProduct dimensions Printer accessories Appendix C Specifications Specification Volt models Electrical specificationsPower requirements HP LaserJet 4250 or 4350 series Product model Printing Ready Sleep Off Acoustic emissions Sound power level Declared per ISOSound pressure level Declared per ISO Operating environment Environmental condition Printing Storage/standby Category Specifications Paper specificationsPrinting and paper storage environment Envelopes Envelope margins Envelopes with double side seamsEnvelopes with adhesive strips or flaps Envelope storage Transparencies LabelsLabel construction Enww Printer memory and expansion 241 Overview To install printer memory Printer memory Enww Enww Installing CompactFlash cards To install a CompactFlash card Installing CompactFlash cards Enww Checking memory installation Saving resources permanent resources Installing EIO cards or mass storage devices To install EIO cards or mass storage devices Enww Printer commands 253 Understanding PCL 6 and PCL 5e printer command syntax Combining escape sequences Selecting PCL 6 and PCL 5 fonts Using escape charactersDOS program Entry What appears Page-control commands Common PCL 6 and PCL 5 printer commandsJob-control commands Function Command Options # Function Command Options # Vertical position rows A#R Cursor Positioning Programming hints Language selection Font selection Enww Regulatory information Introduction FCC regulations Ozone production Environmental Product Stewardship programProtecting the environment Energy consumption Material safety data sheet Paper Material restrictions For more information Declaration of conformity Regulatory Model Number3 Canadian DOC statement Country-/region-specific safety statementsLaser safety statement Japanese Vcci statement Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Service and support Hewlett-Packard limited warranty statement Appendix G Service and support Print Cartridge Limited Warranty Statement Onsite service agreements Availability of support and serviceHP maintenance agreements Priority Onsite Service HP Express Exchange U.S. and Canada only To use HP Express Exchange Repacking the printer To repack the printer What are YOU SENDING? Service information formWHO is Returning the EQUIPMENT? Have YOU Removed the Print CARTRIDGE? Enww Index PCL Enww Energy Star Enww Enww 283 See also drivers 256 PostScript error pages Enww Enww 288 Unix Enww Page Q5400-90933