If the optional stacker or stapler/stacker is not working properly, check to see if a message appears on the printer control panel display. (See Interpreting control-panel messages.)
If the optional stapler/ stacker is not stapling, but the accessory light is solid green, and neither TOO
MANY PAGES IN JOB nor DIFFERENT PAPER SIZES IN JOB appears on the printer control panel display, call for support. (See HP customer care.)

Make sure that you have

Print a configuration page

selected the correct tray.

to verify that the accessory

(See Selecting a paper

is installed properly and is

source.)

functional. (See

Make sure that trays are

Configuration page.)

Configure the printer driver

correctly configured for

paper size and type. (See

to recognize the installed

Loading trays.) Print a

accessories (including

configuration page to see

trays). (See the printer

current tray settings. (See

driver online Help.)

Configuration page.)

Turn the printer power off,

Make sure that the tray

and then turn the printer

selection (Source) or Type

power on.

in the printer driver or

Verify that you are using

program is set correctly.

the correct optional

(The printer driver and

accessory for the printer.

program settings override

 

the printer control panel

If the duplexer will not

settings.)

duplex, check that the rear

By default, paper loaded in

output bin is closed.

 

tray 1 will be printed first. If

If the duplexer will not

you do not want to print

duplex, you might need to

from tray 1, remove any

install more memory. (See

paper loaded in the tray or

Printer memory.)

change the USE

 

NOTE

REQUESTED TRAY

setting. (See Customizing

The duplexer is included for

tray 1 operation.) Change

models that have "d" in the

TRAY 1 SIZE and TRAY 1

product name. It is optional for

TYPE to a setting other

all other models.

than ANY.

If the optional stacker or

If you want to print from

stapler/stacker is not

tray 1, but cannot select

working properly, check

the tray in a program, see

the accessory lights. (See

Customizing tray 1

Accessory lights.)

operation.

 

Go to Interpreting control- panel messages.

ENWW

Troubleshooting flowchart 127

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Image 139
HP 4250/4350 manual Configuration, Tray 1 Size and Tray