Problem solving, 119 | HP 4250/4350 instruction

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Problem solving

This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.

●Troubleshooting flowchart

●Solving general printing problems

●Guidelines for using paper

●Printing special pages

●Clearing jams

●Understanding printer messages

●Understanding accessory lights for the stacker and stapler/stacker

●Correcting print-quality problems

●Troubleshooting network printing problems

●Troubleshooting common Windows problems

●Troubleshooting common Macintosh problems

●Troubleshooting common PostScript problems

●Troubleshooting the optional hard disk

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HP 4250/4350 manual Problem solving, 119

Contents

Use Page User Guide Copyright and License Iii HP direct ordering for accessories or suppliesHP service information HP customer care HP support and information for Macintosh computers HP service agreementsHP Toolbox Table of contents Managing and maintaining the printer Vii Problem solving Viii Appendix a Supplies and accessories Appendix B Control panel menus Index Printer basics Using the printer Quick access to printer informationWhere to look for more information Setting up the printer Printer model HP LaserJet 4250 series Printer configurationsModel descriptions Letter Description One 100-sheet tray and two 500-sheet trays Paper handling Printer featuresResolution Speed Language and fonts Memory and processorInterface connections and networking Economical printing AccessibilityPrint cartridge Energy savings Printer parts Accessories and supplies One optional 1,500-sheet feeder Interface ports Accessory lights Moving the printer Locking and unlocking optional accessories Control-panel layout Control panel Function Control-panel buttonsControl-panel lights Button To print a control-panel menu map Using the printer Help systemPrinting control-panel menus Job storage limit Changing printer-control-panel configuration settingsChanging control-panel settings To change a control-panel setting To set the job storage limit Job held timeoutTo set the job held timeout Show address To show the IP address Tray behavior options To set Manually Feed Prompt To set Use Requested Tray To set Size/type prompt Sleep DelayTo set the printer default for PS Defer Media Personality To set the Sleep DelayTo turn the Sleep Mode on or off To set the clearable warnings Clearable warningsAuto continue To set the personality To set supplies-low reporting Cartridge lowTo set the auto continue To set the cartridge-out response Jam recoveryCartridge out To set the RAM disk To set the jam-recovery responseRAM disk Language To select the language PCL SoftwareOperating systems and printer components Unix PCL PPD Printer driversAdditional drivers Operating system Properties Using the printer driversSelect the correct printer driver for your needs Printer driver Help Preferences Properties or HP LaserJet Utility Software for Macintosh computersPPDs To install the printing system software Installing the printing system software Installing Windows printing system software for networks Double click Printer AppleTalk Installing Macintosh printing system software for networksTo install printer drivers in Mac OS For Mac OS Click Add Printer Next to USB Printer Selection, click Change To remove software from Macintosh operating systems Uninstalling the softwareTo remove software from Windows operating systems Selecting print media Supported sizes of print media Tray 1 supported sizes and weightsSize Dimensions1 Weight Capacity2 Size Dimensions Weight Capacity Optional 1,500-sheet tray supported sizes and weights Size Dimensions Weight Optional duplexer supported sizes and weightsOptional envelope feeder supported sizes and weights Enww Enww Printing tasks Tray 1 TYPE=ANY Tray 1 SIZE=ANY Selecting which tray is used for printingUnderstanding tray order Customizing tray 1 operation Media Printing by type and size of media locking trays To print by type and size of paper Manually feeding media from tray Quality submenu Selecting the correct fuser mode To select the stapler at the control panel Stapling documentsTo select the stapler in the software Windows To select the stapler in the software Mac To load staples Loading staples To load tray Loading traysLoading tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet tray Loading an optional 1,500-sheet tray Do not fan the media. Fanning can cause misfeeds To load an optional 1,500-sheet tray Enww Printing to the rear output bin Understanding media output optionsPrinting to the top standard output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed To load envelopes in tray Printing envelopesLoading envelopes in tray Feeding envelopes automatically optional envelope feeder Installing the optional envelope feeder To remove the optional envelope feeder To install the optional envelope feederRemoving the optional envelope feeder Loading envelopes in the optional envelope feeder Handling menu Do not load or print on labels in the following ways Follow these guidelines when printing on labelsPrinting on special media Printing on labels TRANSPARENCY=LOW Printing on transparencies Guidelines for printing on letterhead or preprinted forms Printing on paper that has a special finish Guidelines for heavy paper Weight and sizesTray Minimum size Maximum size Supported weights Printing on small sizes, custom sizes, or heavy paper Additional guidelines for small or narrow paper Setting custom paper sizes To set custom paper sizes Printing on both sides of paper optional duplexer Parts, accessories, and supplies Orientation of paper for duplexing Layout options for printing on both sides of paper To duplex with the optional duplex-printing accessory On the Finishing tab, select Print on Both Sides Manually To duplex manually Canceling a print job Changing default settings Using the printer driverChanging the settings for a print job To change default settings in Windows NT To change default settings in Windows 98 and Windows Me To change default settings in Macintosh operating systems To print a watermark on Macintosh computers Using printer-driver featuresPrinting watermarks To print a watermark on Windows computers all versions On the Paper/Quality tab, click Custom Setting a custom paper sizePrinting multiple pages on one sheet of paper To set a custom paper size on Windows computers To use EconoMode draft printing on Windows computers Using EconoMode draft printingSelecting print-quality settings To set a custom paper size on Macintosh computers Selecting a paper source Using reduce/enlarge options On the Paper/Quality tab, click Use different paper/Covers To print covers or different pages on Windows computersTo print covers or different pages on Macintosh computers To print copies of a stored job Using job-storage featuresQuick copying a job To print the remaining copies of a held job Deleting a quick copy jobProofing and holding a job To delete a quick copy job To specify a private job Deleting a held jobPrinting a private job To delete a held job To store a print job Deleting a private jobStoring a print job To delete a private job To delete a stored job To print a stored job Managing and maintaining the printer Opening the embedded Web server Using the embedded Web server Information tab Settings tab Other links Networking tab Using HP Web Jetadmin software Windows Using the HP ToolboxSupported operating systems Supported browsers Utilitites folder. Double-click the HP Toolbox icon Troubleshooting tabTo view the HP Toolbox Status tab Alerts tab Device Settings windowSet up status alerts Administrative settings Toolbox links Double-clickAdd or Remove Programs Uninstalling the HP ToolboxClick Control Panel HP Web Jetadmin software plug-in Managing and configuring printer drivers Customization utility Utitlity Information source Configuring e-mail alerts Setting the date format Setting the real-time clockSetting the date and time Setting the time format Setting the date Setting the time Menu map Checking the printer configurationConfiguration To print a configuration page at the control panel That are installed To print a PS or PCL font list Supplies statusPS or PCL font list To print a supplies status page at the control panel Selecting PCL 6 and PCL 5 fonts Non-HP print cartridges Print-cartridge authentication Print-cartridge storageManaging the print cartridge HP print cartridges Cartridge-low and cartridge-out conditions Print-cartridge life expectancyChecking the supply level When the cartridge is out of toner or drum life When the cartridge is low on toner or drum life To clean the inside of the printer Cleaning the printerCleaning the inside of the printer Cleaning the fuser To run the cleaning page automatically Running the cleaning page manuallyRunning the cleaning page automatically To run the cleaning page manually To reset the maintenance-kit counter Performing preventive maintenance To remove and replace the stapler unit Replacing the stapler unit Replacing the stapler unit Enww 119 Problem solving YES Troubleshooting flowchartDoes the control panel display read READY? See Configuration Can you print a configuration page? Go to step Job will not print PS error page or list of commands printsCan you print from a program? PERSONALITY=AUTO Does the job print as expected? Paper is not fed correctly or is damaged There are print-quality problemsPrint job is not formatted correctly Go to Correcting print-quality problems Tray 1 Size and Tray Configuration Cause Solving general printing problemsCause Solution Solving general printing problems Try printing a job from another program Control-panel messages Symptom Problem with paper Solution Guidelines for using paper Supplies status ConfigurationPrinting special pages Font list Clearing jams from the top-cover and print-cartridge areas Clearing jamsJam locations To clear jams from the top-cover and print-cartridge areas To clear jams from the optional envelope feeder To clear jams from tray Clearing jams from the trays To clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray To clear jams from the optional duplexer Clearing jams from the optional duplexer To clear jams from the rear output bin Clearing jams from the output areas To clear jams from the fuser area Clearing jams from the fuser area Enww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker If paper jams occur frequently, try the following Solving repeated jams Enww Interpreting control-panel messages Using the printer online Help systemUnderstanding printer messages Resolving persistent messages Parallel I/O Buffer Overflow 13.XX.YY JAMInsufficient Memory Parallel I/O Fuser Error ErrorXxxxx Error To continue Sensor issue Turn off then on Control panel message 51.XY Error For help pressXY Error XX Error To continue Turn off then on Description Device Failure Control panel message 59.XY Error For help pressHandling accessory 66.XY.ZZ Input Storage Write Fail Storage Error Settings Changed66.XY.ZZ Output Permanent Control panel message Description Recommended action 8X.YYYY Embedded EIO ErrorJetdirect Error 8X.YYYY Card Slot X File System is Full Card Slot Not FunctionalCard Slot X Device Failure Card Slot X File Operation Failed Chosen Personality not Available Cleaning Disk CompleteCleaning Disk Corrupt Firmware in External Accessory EIO X Disk File Operation Failed Different Paper Sizes in JOBEIO X Disk EIO X Disk Device Failure Insert or Close Tray EIO X Disk is Write ProtectedEIO X Disk not Initialized Envelope Feeder Empty Internal Disk not Initialized Internal Disk File Operation FailedInternal Disk File System is Full Internal Disk is Write Protected Manually Feed Typesize Custom Load Tray Typesize For help press Paused To return to ready press Stop NON HP Supply InstalledCurrent status message Description Output Paper Path Open RAM Disk not Initialized RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk File System is Full ROM Disk File Operation Failed Replace CartridgeCurrent status message Replace Cartridge To continue press ROM Disk Device Failure Stapler LOW on Staples ROM Disk is Write ProtectedROM Disk not Initialized Size Mismatch Tray Tray XX Empty Typesize Stapler OUT of StaplesTOO Many Pages in JOB to Staple Tray XX Typesize Tray Typesize Warming UP Unsupported Data on FS Dimm in SlotUSE Tray XX Typesize Waiting for Tray XX to Lift Malfunction .XY.ZZ Output Device Light Explanation and solution Solid greenPages in JOB to Staple appears on Firmware in External Accessory Light Explanation and solution Blinking amber Replacing accessories or accessory components Image defect examples Correcting print-quality problemsPrint-quality checklist AaBbCc Specks Light print partialLight print entire Lines Dropouts Toner smear Gray background Repeating defects Loose toner Skew Repeating imageMisformed characters Wrinkles or creases Curl or wave White spots on black Vertical white linesTire tracks Blurred print Scattered lines Random image repetition Troubleshooting network printing problems Error message Error Writing to LPTx in Windows 9x. Cause Troubleshooting common Windows problems Problems with Mac OS Troubleshooting common Macintosh problems Print job was not sent to the printer that you wanted. Cause Hardware troubleshooting Solution Software troubleshooting Problems with Mac OS You are unable to print from a third-party USB card. Cause Solution Software troubleshooting Specific errors Troubleshooting common PostScript problemsGeneral problems Printer driver Cause Solution Font error occurred Disk is Write Protected Troubleshooting the optional hard diskDisk FAILURE. EIO X Disk not Functional Enww 195 Supplies and accessories To order directly through the embedded Web server Ordering parts, accessories, and suppliesOrdering through service or support providers Ordering directly from HP Ordering parts, accessories, and supplies Description Part number Paper-handling accessoriesPart numbers Memory Maintenance kitsPrint cartridges Print media Cables and interfaces Q2397A/Asia-Pacific countries HP Multipurpose paper Sheets/ream, 10-ream Carton Letter 8.5 x 11 inch, 3-hole Enww 205 Control panel menus List Retrieve Job menuPrint Stored JOB Username Jobname ALL Private Jobs No Stored Jobs Values Information menu Paper Handling menu Envelope Tray 1 Size ANY Size Letter Legal Executive StatementExecutive JIS Postcard JIS 64 g/m2 Tray 2 Size Letter Legal ExecutiveB5 ISO Tray N Custom DimensionSIZE= 8.50 x 14 INCHES, Setting saved Tray N Size Letter Legal Copies Configure Device menuPrinting submenu Duplex OFF Long Edge Binding Short Edge DEFAULT*LETTERItem Values Paper Size Legal Executive Statement 8.5 x B5 JIS Values Print Quality submenu SET Print Test Registration Source Adjust Tray N Configures the fuser mode associated with each paper type Optimize High Transfer Line Detail Restore Optimize RET OFF Light Medium Dark Economode ResolutionFastres Prores To 5 *3 System Setup submenuDensity Small Paper Mode *NORMAL Slow Toner To 100 *32 DATE/TIME Date Date Format Time Time Format JOB Storage Tray Behavior Sleep Delay Display LANGUAGE*ENGLISH Several Explanation Cartridge Stop OUT Continue JAM Recovery Auto OFF RAM DiskStapler/stacker submenu Parallel High Speed Input Advanced Functions SubmenuStaples None ONE Staples OUT Stop Continue Seconds Restore Factory Settings Resets submenu Clear Maintenance Message Sleep Mode Print Test Source Destination Duplex Copies Diagnostics menuPrint Event LOG Show Event Paper Path Test Service menu Enww Printer accessories HP LaserJet 4250 or 4350 series physical specificationsProduct dimensions Product dimensions, with all doors and trays fully opened Appendix C Specifications Product model Printing Ready Sleep Off Electrical specificationsPower requirements HP LaserJet 4250 or 4350 series Specification Volt models Sound pressure level Declared per ISO Sound power level Declared per ISOAcoustic emissions Environmental condition Printing Storage/standby Operating environment Printing and paper storage environment Paper specificationsCategory Specifications Envelopes Envelope storage Envelopes with double side seamsEnvelopes with adhesive strips or flaps Envelope margins Label construction LabelsTransparencies Enww 241 Printer memory and expansion Overview Printer memory To install printer memory Enww Enww To install a CompactFlash card Installing CompactFlash cards Installing CompactFlash cards Enww Checking memory installation Saving resources permanent resources To install EIO cards or mass storage devices Installing EIO cards or mass storage devices Enww 253 Printer commands Combining escape sequences Understanding PCL 6 and PCL 5e printer command syntax DOS program Entry What appears Using escape charactersSelecting PCL 6 and PCL 5 fonts Function Command Options # Common PCL 6 and PCL 5 printer commandsJob-control commands Page-control commands Cursor Positioning Function Command Options # Vertical position rows A#R Language selection Programming hints Font selection Enww Introduction Regulatory information FCC regulations Energy consumption Environmental Product Stewardship programProtecting the environment Ozone production Paper Material restrictions Material safety data sheet For more information Regulatory Model Number3 Declaration of conformity Japanese Vcci statement Korean EMI statement Country-/region-specific safety statementsLaser safety statement Canadian DOC statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statement Hewlett-Packard limited warranty statement Service and support Appendix G Service and support Print Cartridge Limited Warranty Statement Priority Onsite Service Availability of support and serviceHP maintenance agreements Onsite service agreements To use HP Express Exchange HP Express Exchange U.S. and Canada only To repack the printer Repacking the printer Have YOU Removed the Print CARTRIDGE? Service information formWHO is Returning the EQUIPMENT? What are YOU SENDING? Enww Index PCL Enww Energy Star Enww Enww 283 See also drivers 256 PostScript error pages Enww Enww 288 Unix Enww Page Q5400-90933