Troubleshooting flowchart, Yes | HP 4250/4350 specification

Troubleshooting flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. (See HP customer care.)

NOTE	Macintosh users: For more troubleshooting information, see Troubleshooting common
	Macintosh problems.
	1 Does the control panel display read READY?

YES			Go to step 2.
YES			Go to step 2.
NO
The display is			The display is	The display is in	The display	A message
blank, and the			blank, but the	the wrong	shows garbled	other than
printer fan is off.			printer fan is on.	language.	or unfamiliar	READY appears
					characters.	on the printer
						control panel
						display.

120 Chapter 4 Problem solving

ENWW

Image 132

HP 4250/4350 manual Troubleshooting flowchart, Does the control panel display read READY?, Yes

Contents

Use Page User Guide Copyright and License HP direct ordering for accessories or supplies HP service informationHP customer care Iii HP service agreements HP ToolboxHP support and information for Macintosh computers Table of contents Managing and maintaining the printer Problem solving Vii Appendix a Supplies and accessories Viii Appendix B Control panel menus Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer Using the printer Printer configurations Model descriptionsLetter Description Printer model HP LaserJet 4250 series One 100-sheet tray and two 500-sheet trays Printer features ResolutionSpeed Paper handling Memory and processor Interface connections and networkingLanguage and fonts Accessibility Print cartridgeEnergy savings Economical printing Accessories and supplies Printer parts One optional 1,500-sheet feeder Accessory lights Interface ports Locking and unlocking optional accessories Moving the printer Control panel Control-panel layout Control-panel buttons Control-panel lightsButton Function Using the printer Help system Printing control-panel menusTo print a control-panel menu map Changing printer-control-panel configuration settings Changing control-panel settingsTo change a control-panel setting Job storage limit Job held timeout To set the job held timeoutShow address To set the job storage limit Tray behavior options To show the IP address To set Use Requested Tray To set Manually Feed Prompt Sleep Delay To set the printer default for PS Defer MediaTo set Size/type prompt To set the Sleep Delay To turn the Sleep Mode on or offPersonality Clearable warnings Auto continueTo set the personality To set the clearable warnings Cartridge low To set the auto continueTo set supplies-low reporting Jam recovery Cartridge outTo set the cartridge-out response To set the jam-recovery response RAM diskLanguage To set the RAM disk To select the language Software Operating systems and printer componentsUnix PCL Printer drivers Additional driversOperating system PCL PPD Using the printer drivers Select the correct printer driver for your needsPrinter driver Help Properties Properties or Preferences Software for Macintosh computers PPDsHP LaserJet Utility Installing the printing system software To install the printing system software Installing Windows printing system software for networks Installing Macintosh printing system software for networks To install printer drivers in Mac OSDouble click Printer AppleTalk Click Add Printer For Mac OS Next to USB Printer Selection, click Change Uninstalling the software To remove software from Windows operating systemsTo remove software from Macintosh operating systems Selecting print media Tray 1 supported sizes and weights Size Dimensions1Weight Capacity2 Supported sizes of print media Optional 1,500-sheet tray supported sizes and weights Size Dimensions Weight Capacity Optional duplexer supported sizes and weights Optional envelope feeder supported sizes and weightsSize Dimensions Weight Enww Enww Printing tasks Selecting which tray is used for printing Understanding tray orderCustomizing tray 1 operation Tray 1 TYPE=ANY Tray 1 SIZE=ANY Printing by type and size of media locking trays Media Manually feeding media from tray To print by type and size of paper Selecting the correct fuser mode Quality submenu Stapling documents To select the stapler in the software WindowsTo select the stapler in the software Mac To select the stapler at the control panel Loading staples To load staples Loading trays Loading trayTo load tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet tray Loading an optional 1,500-sheet tray To load an optional 1,500-sheet tray Do not fan the media. Fanning can cause misfeeds Enww Understanding media output options Printing to the top standard output binPrinting to the rear output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed Printing envelopes Loading envelopes in trayTo load envelopes in tray Installing the optional envelope feeder Feeding envelopes automatically optional envelope feeder To install the optional envelope feeder Removing the optional envelope feederTo remove the optional envelope feeder Loading envelopes in the optional envelope feeder Handling menu Follow these guidelines when printing on labels Printing on special mediaPrinting on labels Do not load or print on labels in the following ways Printing on transparencies TRANSPARENCY=LOW Guidelines for printing on letterhead or preprinted forms Printing on paper that has a special finish Weight and sizes Tray Minimum size Maximum size Supported weightsPrinting on small sizes, custom sizes, or heavy paper Guidelines for heavy paper Setting custom paper sizes Additional guidelines for small or narrow paper To set custom paper sizes Parts, accessories, and supplies Printing on both sides of paper optional duplexer Orientation of paper for duplexing To duplex with the optional duplex-printing accessory Layout options for printing on both sides of paper To duplex manually On the Finishing tab, select Print on Both Sides Manually Canceling a print job Using the printer driver Changing the settings for a print jobChanging default settings To change default settings in Windows 98 and Windows Me To change default settings in Windows NT To change default settings in Macintosh operating systems Using printer-driver features Printing watermarksTo print a watermark on Windows computers all versions To print a watermark on Macintosh computers Setting a custom paper size Printing multiple pages on one sheet of paperTo set a custom paper size on Windows computers On the Paper/Quality tab, click Custom Using EconoMode draft printing Selecting print-quality settingsTo set a custom paper size on Macintosh computers To use EconoMode draft printing on Windows computers Using reduce/enlarge options Selecting a paper source To print covers or different pages on Windows computers To print covers or different pages on Macintosh computersOn the Paper/Quality tab, click Use different paper/Covers Using job-storage features Quick copying a jobTo print copies of a stored job Deleting a quick copy job Proofing and holding a jobTo delete a quick copy job To print the remaining copies of a held job Deleting a held job Printing a private jobTo delete a held job To specify a private job Deleting a private job Storing a print jobTo delete a private job To store a print job To print a stored job To delete a stored job Managing and maintaining the printer Using the embedded Web server Opening the embedded Web server Settings tab Information tab Networking tab Other links Using HP Web Jetadmin software Using the HP Toolbox Supported operating systemsSupported browsers Windows Troubleshooting tab To view the HP ToolboxStatus tab Utilitites folder. Double-click the HP Toolbox icon Device Settings window Set up status alertsAdministrative settings Alerts tab Toolbox links Uninstalling the HP Toolbox Click Control PanelDouble-clickAdd or Remove Programs Managing and configuring printer drivers HP Web Jetadmin software plug-in Customization utility Configuring e-mail alerts Utitlity Information source Setting the real-time clock Setting the date and timeSetting the date format Setting the date Setting the time format Setting the time Checking the printer configuration ConfigurationTo print a configuration page at the control panel Menu map That are installed Supplies status PS or PCL font listTo print a supplies status page at the control panel To print a PS or PCL font list Selecting PCL 6 and PCL 5 fonts Print-cartridge authentication Print-cartridge storage Managing the print cartridgeHP print cartridges Non-HP print cartridges Print-cartridge life expectancy Checking the supply levelCartridge-low and cartridge-out conditions When the cartridge is low on toner or drum life When the cartridge is out of toner or drum life Cleaning the printer Cleaning the inside of the printerTo clean the inside of the printer Cleaning the fuser Running the cleaning page manually Running the cleaning page automaticallyTo run the cleaning page manually To run the cleaning page automatically Performing preventive maintenance To reset the maintenance-kit counter Replacing the stapler unit To remove and replace the stapler unit Replacing the stapler unit Enww Problem solving 119 Troubleshooting flowchart Does the control panel display read READY?YES Can you print a configuration page? See Configuration Job will not print PS error page or list of commands prints Can you print from a program?Go to step PERSONALITY=AUTO Does the job print as expected? There are print-quality problems Print job is not formatted correctlyPaper is not fed correctly or is damaged Go to Correcting print-quality problems Configuration Tray 1 Size and Tray Solving general printing problems Cause SolutionCause Solving general printing problems Try printing a job from another program Control-panel messages Guidelines for using paper Symptom Problem with paper Solution Configuration Printing special pagesFont list Supplies status Clearing jams Jam locationsClearing jams from the top-cover and print-cartridge areas To clear jams from the top-cover and print-cartridge areas To clear jams from the optional envelope feeder Clearing jams from the trays To clear jams from tray To clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray Clearing jams from the optional duplexer To clear jams from the optional duplexer Clearing jams from the output areas To clear jams from the rear output bin Clearing jams from the fuser area To clear jams from the fuser area Enww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker Solving repeated jams If paper jams occur frequently, try the following Enww Using the printer online Help system Understanding printer messagesResolving persistent messages Interpreting control-panel messages 13.XX.YY JAM Insufficient MemoryParallel I/O Parallel I/O Buffer Overflow Error Xxxxx ErrorFuser Error Control panel message 51.XY Error For help press XY ErrorXX Error To continue Sensor issue Turn off then on To continue Turn off then on Description Control panel message 59.XY Error For help press Handling accessory66.XY.ZZ Input Device Failure Storage Error Settings Changed 66.XY.ZZ OutputPermanent Storage Write Fail Control panel message Description Recommended action EIO Error Jetdirect Error8X.YYYY 8X.YYYY Embedded Card Slot Not Functional Card Slot X Device FailureCard Slot X File Operation Failed Card Slot X File System is Full Cleaning Disk Complete Cleaning DiskCorrupt Firmware in External Accessory Chosen Personality not Available Different Paper Sizes in JOB EIO X DiskEIO X Disk Device Failure EIO X Disk File Operation Failed EIO X Disk is Write Protected EIO X Disk not InitializedEnvelope Feeder Empty Insert or Close Tray Internal Disk File Operation Failed Internal Disk File System is FullInternal Disk is Write Protected Internal Disk not Initialized Custom Load Tray Typesize Manually Feed Typesize NON HP Supply Installed Current status message DescriptionOutput Paper Path Open For help press Paused To return to ready press Stop RAM Disk Device Failure RAM Disk File Operation FailedRAM Disk File System is Full RAM Disk not Initialized Replace Cartridge Current status message Replace Cartridge To continue pressROM Disk Device Failure ROM Disk File Operation Failed ROM Disk is Write Protected ROM Disk not InitializedSize Mismatch Tray Stapler LOW on Staples Stapler OUT of Staples TOO Many Pages in JOB to Staple Tray XX TypesizeTray Typesize Tray XX Empty Typesize Unsupported Data on FS Dimm in Slot USE Tray XX TypesizeWaiting for Tray XX to Lift Warming UP Light Explanation and solution Solid green Pages in JOB to Staple appears onMalfunction .XY.ZZ Output Device Light Explanation and solution Blinking amber Firmware in External Accessory Replacing accessories or accessory components Correcting print-quality problems Print-quality checklistImage defect examples AaBbCc Light print partial Light print entireSpecks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Repeating image Misformed charactersSkew Curl or wave Wrinkles or creases Vertical white lines Tire tracksWhite spots on black Scattered lines Blurred print Random image repetition Troubleshooting network printing problems Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows 9x. Cause Troubleshooting common Macintosh problems Problems with Mac OS Print job was not sent to the printer that you wanted. Cause Solution Software troubleshooting Hardware troubleshooting Problems with Mac OS You are unable to print from a third-party USB card. Cause Solution Software troubleshooting Troubleshooting common PostScript problems General problemsSpecific errors Cause Solution Font error occurred Printer driver Troubleshooting the optional hard disk Disk FAILURE. EIO X Disk not FunctionalDisk is Write Protected Enww Supplies and accessories 195 Ordering parts, accessories, and supplies Ordering through service or support providersOrdering directly from HP To order directly through the embedded Web server Ordering parts, accessories, and supplies Paper-handling accessories Part numbersDescription Part number Maintenance kits Print cartridgesMemory Cables and interfaces Print media Q2397A/Asia-Pacific countries HP Multipurpose paper Sheets/ream, 10-ream Carton Letter 8.5 x 11 inch, 3-hole Enww Control panel menus 205 Retrieve Job menu Print Stored JOBList Values Username Jobname ALL Private Jobs No Stored Jobs Information menu Paper Handling menu Tray 1 Size ANY Size Letter Legal Executive Statement Executive JISPostcard JIS Envelope Tray 2 Size Letter Legal Executive B5 ISO64 g/m2 Dimension SIZE= 8.50 x 14 INCHES, Setting savedTray N Size Letter Legal Tray N Custom Configure Device menu Printing submenuCopies DEFAULT*LETTER Item ValuesPaper Size Legal Executive Statement 8.5 x B5 JIS Duplex OFF Long Edge Binding Short Edge Values Print Quality submenu SET Print Test Registration Source Adjust Tray N Optimize High Transfer Line Detail Restore Optimize Configures the fuser mode associated with each paper type Resolution FastresProres RET OFF Light Medium Dark Economode System Setup submenu Density Small Paper Mode *NORMAL SlowToner To 5 *3 DATE/TIME Date Date Format Time Time Format JOB Storage To 100 *32 Tray Behavior Sleep Delay Display Cartridge Stop OUT Continue JAM Recovery Auto OFF RAM Disk Stapler/stacker submenuLANGUAGE*ENGLISH Several Explanation Submenu Staples None ONE Staples OUT Stop ContinueSeconds Parallel High Speed Input Advanced Functions Resets submenu Restore Factory Settings Clear Maintenance Message Sleep Mode Diagnostics menu Print Event LOG Show Event Paper Path TestPrint Test Source Destination Duplex Copies Service menu Enww HP LaserJet 4250 or 4350 series physical specifications Product dimensionsProduct dimensions, with all doors and trays fully opened Printer accessories Appendix C Specifications Electrical specifications Power requirements HP LaserJet 4250 or 4350 seriesSpecification Volt models Product model Printing Ready Sleep Off Sound power level Declared per ISO Acoustic emissionsSound pressure level Declared per ISO Operating environment Environmental condition Printing Storage/standby Paper specifications Category SpecificationsPrinting and paper storage environment Envelopes Envelopes with double side seams Envelopes with adhesive strips or flapsEnvelope margins Envelope storage Labels TransparenciesLabel construction Enww Printer memory and expansion 241 Overview To install printer memory Printer memory Enww Enww Installing CompactFlash cards To install a CompactFlash card Installing CompactFlash cards Enww Checking memory installation Saving resources permanent resources Installing EIO cards or mass storage devices To install EIO cards or mass storage devices Enww Printer commands 253 Understanding PCL 6 and PCL 5e printer command syntax Combining escape sequences Using escape characters Selecting PCL 6 and PCL 5 fontsDOS program Entry What appears Common PCL 6 and PCL 5 printer commands Job-control commandsPage-control commands Function Command Options # Function Command Options # Vertical position rows A#R Cursor Positioning Programming hints Language selection Font selection Enww Regulatory information Introduction FCC regulations Environmental Product Stewardship program Protecting the environmentOzone production Energy consumption Material safety data sheet Paper Material restrictions For more information Declaration of conformity Regulatory Model Number3 Country-/region-specific safety statements Laser safety statementCanadian DOC statement Japanese Vcci statement Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Service and support Hewlett-Packard limited warranty statement Appendix G Service and support Print Cartridge Limited Warranty Statement Availability of support and service HP maintenance agreementsOnsite service agreements Priority Onsite Service HP Express Exchange U.S. and Canada only To use HP Express Exchange Repacking the printer To repack the printer Service information form WHO is Returning the EQUIPMENT?What are YOU SENDING? Have YOU Removed the Print CARTRIDGE? Enww Index PCL Enww Energy Star Enww Enww 283 See also drivers 256 PostScript error pages Enww Enww 288 Unix Enww Page Q5400-90933