Troubleshooting the optional hard disk | HP 4250/4350 manual

Troubleshooting the optional hard disk

Item

The printer does not recognize the optional hard disk.

Explanation

Turn the printer power off and verify that the hard disk is inserted correctly and is securely fastened. Print a configuration page to confirm that the optional hard disk has been recognized. See Configuration page.

You receive this message:

DISK FAILURE. EIO X DISK NOT FUNCTIONAL

Turn the printer power off and make sure that the EIO disk is inserted correctly and securely fastened. If the printer control panel message continues to appear, the optional hard disk needs to be replaced.

You receive this message:

Disk is Write Protected.

You attempted to use a disk-resident font, but the printer substituted a different font.

Fonts and forms cannot be stored on the optional hard disk when it is write protected. Use the Device Storage Manager in HP Web Jetadmin or the Macintosh-based HP LaserJet Utility to remove the write protection from the optional hard disk.

Press (SELECT button) to open the printer control panel menus.

If you are using PCL, print the PCL Font Page, and verify that the font is on the optional hard disk. If you are using PS, print the PS Font Page and make sure that the font is on the optional hard disk. If the font is not on the optional hard disk, use Device Storage Manager in HP Web Jetadmin or the Macintosh-based HP LaserJet Utility to download the font. See PS or PCL font list.

ENWW	Troubleshooting the optional hard disk 193

Image 205

HP 4250/4350 Troubleshooting the optional hard disk, Disk FAILURE. EIO X Disk not Functional, Disk is Write Protected

Contents

Use Page User Guide Copyright and License HP service information HP direct ordering for accessories or suppliesHP customer care Iii HP Toolbox HP service agreementsHP support and information for Macintosh computers Table of contents Managing and maintaining the printer Vii Problem solving Viii Appendix a Supplies and accessories Appendix B Control panel menus Index Printer basics Where to look for more information Quick access to printer informationSetting up the printer Using the printer Model descriptions Printer configurationsLetter Description Printer model HP LaserJet 4250 series One 100-sheet tray and two 500-sheet trays Resolution Printer featuresSpeed Paper handling Interface connections and networking Memory and processorLanguage and fonts Print cartridge AccessibilityEnergy savings Economical printing Printer parts Accessories and supplies One optional 1,500-sheet feeder Interface ports Accessory lights Moving the printer Locking and unlocking optional accessories Control-panel layout Control panel Control-panel lights Control-panel buttonsButton Function Printing control-panel menus Using the printer Help systemTo print a control-panel menu map Changing control-panel settings Changing printer-control-panel configuration settingsTo change a control-panel setting Job storage limit To set the job held timeout Job held timeoutShow address To set the job storage limit To show the IP address Tray behavior options To set Manually Feed Prompt To set Use Requested Tray To set the printer default for PS Defer Media Sleep DelayTo set Size/type prompt To turn the Sleep Mode on or off To set the Sleep DelayPersonality Auto continue Clearable warningsTo set the personality To set the clearable warnings To set the auto continue Cartridge lowTo set supplies-low reporting Cartridge out Jam recoveryTo set the cartridge-out response RAM disk To set the jam-recovery responseLanguage To set the RAM disk To select the language Operating systems and printer components SoftwareUnix PCL Additional drivers Printer driversOperating system PCL PPD Select the correct printer driver for your needs Using the printer driversPrinter driver Help Properties Preferences Properties or PPDs Software for Macintosh computersHP LaserJet Utility To install the printing system software Installing the printing system software Installing Windows printing system software for networks To install printer drivers in Mac OS Installing Macintosh printing system software for networksDouble click Printer AppleTalk For Mac OS Click Add Printer Next to USB Printer Selection, click Change To remove software from Windows operating systems Uninstalling the softwareTo remove software from Macintosh operating systems Selecting print media Size Dimensions1 Tray 1 supported sizes and weightsWeight Capacity2 Supported sizes of print media Size Dimensions Weight Capacity Optional 1,500-sheet tray supported sizes and weights Optional envelope feeder supported sizes and weights Optional duplexer supported sizes and weightsSize Dimensions Weight Enww Enww Printing tasks Understanding tray order Selecting which tray is used for printingCustomizing tray 1 operation Tray 1 TYPE=ANY Tray 1 SIZE=ANY Media Printing by type and size of media locking trays To print by type and size of paper Manually feeding media from tray Quality submenu Selecting the correct fuser mode To select the stapler in the software Windows Stapling documentsTo select the stapler in the software Mac To select the stapler at the control panel To load staples Loading staples Loading tray Loading traysTo load tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet tray Loading an optional 1,500-sheet tray Do not fan the media. Fanning can cause misfeeds To load an optional 1,500-sheet tray Enww Printing to the top standard output bin Understanding media output optionsPrinting to the rear output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed Loading envelopes in tray Printing envelopesTo load envelopes in tray Feeding envelopes automatically optional envelope feeder Installing the optional envelope feeder Removing the optional envelope feeder To install the optional envelope feederTo remove the optional envelope feeder Loading envelopes in the optional envelope feeder Handling menu Printing on special media Follow these guidelines when printing on labelsPrinting on labels Do not load or print on labels in the following ways TRANSPARENCY=LOW Printing on transparencies Guidelines for printing on letterhead or preprinted forms Printing on paper that has a special finish Tray Minimum size Maximum size Supported weights Weight and sizesPrinting on small sizes, custom sizes, or heavy paper Guidelines for heavy paper Additional guidelines for small or narrow paper Setting custom paper sizes To set custom paper sizes Printing on both sides of paper optional duplexer Parts, accessories, and supplies Orientation of paper for duplexing Layout options for printing on both sides of paper To duplex with the optional duplex-printing accessory On the Finishing tab, select Print on Both Sides Manually To duplex manually Canceling a print job Changing the settings for a print job Using the printer driverChanging default settings To change default settings in Windows NT To change default settings in Windows 98 and Windows Me To change default settings in Macintosh operating systems Printing watermarks Using printer-driver featuresTo print a watermark on Windows computers all versions To print a watermark on Macintosh computers Printing multiple pages on one sheet of paper Setting a custom paper sizeTo set a custom paper size on Windows computers On the Paper/Quality tab, click Custom Selecting print-quality settings Using EconoMode draft printingTo set a custom paper size on Macintosh computers To use EconoMode draft printing on Windows computers Selecting a paper source Using reduce/enlarge options To print covers or different pages on Macintosh computers To print covers or different pages on Windows computersOn the Paper/Quality tab, click Use different paper/Covers Quick copying a job Using job-storage featuresTo print copies of a stored job Proofing and holding a job Deleting a quick copy jobTo delete a quick copy job To print the remaining copies of a held job Printing a private job Deleting a held jobTo delete a held job To specify a private job Storing a print job Deleting a private jobTo delete a private job To store a print job To delete a stored job To print a stored job Managing and maintaining the printer Opening the embedded Web server Using the embedded Web server Information tab Settings tab Other links Networking tab Using HP Web Jetadmin software Supported operating systems Using the HP ToolboxSupported browsers Windows To view the HP Toolbox Troubleshooting tabStatus tab Utilitites folder. Double-click the HP Toolbox icon Set up status alerts Device Settings windowAdministrative settings Alerts tab Toolbox links Click Control Panel Uninstalling the HP ToolboxDouble-clickAdd or Remove Programs HP Web Jetadmin software plug-in Managing and configuring printer drivers Customization utility Utitlity Information source Configuring e-mail alerts Setting the date and time Setting the real-time clockSetting the date format Setting the time format Setting the date Setting the time Configuration Checking the printer configurationTo print a configuration page at the control panel Menu map That are installed PS or PCL font list Supplies statusTo print a supplies status page at the control panel To print a PS or PCL font list Selecting PCL 6 and PCL 5 fonts Managing the print cartridge Print-cartridge authentication Print-cartridge storageHP print cartridges Non-HP print cartridges Checking the supply level Print-cartridge life expectancyCartridge-low and cartridge-out conditions When the cartridge is out of toner or drum life When the cartridge is low on toner or drum life Cleaning the inside of the printer Cleaning the printerTo clean the inside of the printer Cleaning the fuser Running the cleaning page automatically Running the cleaning page manuallyTo run the cleaning page manually To run the cleaning page automatically To reset the maintenance-kit counter Performing preventive maintenance To remove and replace the stapler unit Replacing the stapler unit Replacing the stapler unit Enww 119 Problem solving Does the control panel display read READY? Troubleshooting flowchartYES See Configuration Can you print a configuration page? Can you print from a program? Job will not print PS error page or list of commands printsGo to step PERSONALITY=AUTO Does the job print as expected? Print job is not formatted correctly There are print-quality problemsPaper is not fed correctly or is damaged Go to Correcting print-quality problems Tray 1 Size and Tray Configuration Cause Solution Solving general printing problemsCause Solving general printing problems Try printing a job from another program Control-panel messages Symptom Problem with paper Solution Guidelines for using paper Printing special pages ConfigurationFont list Supplies status Jam locations Clearing jamsClearing jams from the top-cover and print-cartridge areas To clear jams from the top-cover and print-cartridge areas To clear jams from the optional envelope feeder To clear jams from tray Clearing jams from the trays To clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray To clear jams from the optional duplexer Clearing jams from the optional duplexer To clear jams from the rear output bin Clearing jams from the output areas To clear jams from the fuser area Clearing jams from the fuser area Enww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker If paper jams occur frequently, try the following Solving repeated jams Enww Understanding printer messages Using the printer online Help systemResolving persistent messages Interpreting control-panel messages Insufficient Memory 13.XX.YY JAMParallel I/O Parallel I/O Buffer Overflow Xxxxx Error ErrorFuser Error XY Error Control panel message 51.XY Error For help pressXX Error To continue Sensor issue Turn off then on To continue Turn off then on Description Handling accessory Control panel message 59.XY Error For help press66.XY.ZZ Input Device Failure 66.XY.ZZ Output Storage Error Settings ChangedPermanent Storage Write Fail Control panel message Description Recommended action Jetdirect Error EIO Error8X.YYYY 8X.YYYY Embedded Card Slot X Device Failure Card Slot Not FunctionalCard Slot X File Operation Failed Card Slot X File System is Full Cleaning Disk Cleaning Disk CompleteCorrupt Firmware in External Accessory Chosen Personality not Available EIO X Disk Different Paper Sizes in JOBEIO X Disk Device Failure EIO X Disk File Operation Failed EIO X Disk not Initialized EIO X Disk is Write ProtectedEnvelope Feeder Empty Insert or Close Tray Internal Disk File System is Full Internal Disk File Operation FailedInternal Disk is Write Protected Internal Disk not Initialized Manually Feed Typesize Custom Load Tray Typesize Current status message Description NON HP Supply InstalledOutput Paper Path Open For help press Paused To return to ready press Stop RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk not Initialized Current status message Replace Cartridge To continue press Replace CartridgeROM Disk Device Failure ROM Disk File Operation Failed ROM Disk not Initialized ROM Disk is Write ProtectedSize Mismatch Tray Stapler LOW on Staples TOO Many Pages in JOB to Staple Tray XX Typesize Stapler OUT of StaplesTray Typesize Tray XX Empty Typesize USE Tray XX Typesize Unsupported Data on FS Dimm in SlotWaiting for Tray XX to Lift Warming UP Pages in JOB to Staple appears on Light Explanation and solution Solid greenMalfunction .XY.ZZ Output Device Firmware in External Accessory Light Explanation and solution Blinking amber Replacing accessories or accessory components Print-quality checklist Correcting print-quality problemsImage defect examples AaBbCc Light print entire Light print partialSpecks Lines Dropouts Toner smear Gray background Repeating defects Loose toner Misformed characters Repeating imageSkew Wrinkles or creases Curl or wave Tire tracks Vertical white linesWhite spots on black Blurred print Scattered lines Random image repetition Troubleshooting network printing problems Error message Error Writing to LPTx in Windows 9x. Cause Troubleshooting common Windows problems Problems with Mac OS Troubleshooting common Macintosh problems Print job was not sent to the printer that you wanted. Cause Hardware troubleshooting Solution Software troubleshooting Problems with Mac OS You are unable to print from a third-party USB card. Cause Solution Software troubleshooting General problems Troubleshooting common PostScript problemsSpecific errors Printer driver Cause Solution Font error occurred Disk FAILURE. EIO X Disk not Functional Troubleshooting the optional hard diskDisk is Write Protected Enww 195 Supplies and accessories Ordering through service or support providers Ordering parts, accessories, and suppliesOrdering directly from HP To order directly through the embedded Web server Ordering parts, accessories, and supplies Part numbers Paper-handling accessoriesDescription Part number Print cartridges Maintenance kitsMemory Print media Cables and interfaces Q2397A/Asia-Pacific countries HP Multipurpose paper Sheets/ream, 10-ream Carton Letter 8.5 x 11 inch, 3-hole Enww 205 Control panel menus Print Stored JOB Retrieve Job menuList Username Jobname ALL Private Jobs No Stored Jobs Values Information menu Paper Handling menu Executive JIS Tray 1 Size ANY Size Letter Legal Executive StatementPostcard JIS Envelope B5 ISO Tray 2 Size Letter Legal Executive64 g/m2 SIZE= 8.50 x 14 INCHES, Setting saved DimensionTray N Size Letter Legal Tray N Custom Printing submenu Configure Device menuCopies Item Values DEFAULT*LETTERPaper Size Legal Executive Statement 8.5 x B5 JIS Duplex OFF Long Edge Binding Short Edge Values Print Quality submenu SET Print Test Registration Source Adjust Tray N Configures the fuser mode associated with each paper type Optimize High Transfer Line Detail Restore Optimize Fastres ResolutionProres RET OFF Light Medium Dark Economode Density Small Paper Mode *NORMAL Slow System Setup submenuToner To 5 *3 To 100 *32 DATE/TIME Date Date Format Time Time Format JOB Storage Tray Behavior Sleep Delay Display Stapler/stacker submenu Cartridge Stop OUT Continue JAM Recovery Auto OFF RAM DiskLANGUAGE*ENGLISH Several Explanation Staples None ONE Staples OUT Stop Continue SubmenuSeconds Parallel High Speed Input Advanced Functions Restore Factory Settings Resets submenu Clear Maintenance Message Sleep Mode Print Event LOG Show Event Paper Path Test Diagnostics menuPrint Test Source Destination Duplex Copies Service menu Enww Product dimensions HP LaserJet 4250 or 4350 series physical specificationsProduct dimensions, with all doors and trays fully opened Printer accessories Appendix C Specifications Power requirements HP LaserJet 4250 or 4350 series Electrical specificationsSpecification Volt models Product model Printing Ready Sleep Off Acoustic emissions Sound power level Declared per ISOSound pressure level Declared per ISO Environmental condition Printing Storage/standby Operating environment Category Specifications Paper specificationsPrinting and paper storage environment Envelopes Envelopes with adhesive strips or flaps Envelopes with double side seamsEnvelope margins Envelope storage Transparencies LabelsLabel construction Enww 241 Printer memory and expansion Overview Printer memory To install printer memory Enww Enww To install a CompactFlash card Installing CompactFlash cards Installing CompactFlash cards Enww Checking memory installation Saving resources permanent resources To install EIO cards or mass storage devices Installing EIO cards or mass storage devices Enww 253 Printer commands Combining escape sequences Understanding PCL 6 and PCL 5e printer command syntax Selecting PCL 6 and PCL 5 fonts Using escape charactersDOS program Entry What appears Job-control commands Common PCL 6 and PCL 5 printer commandsPage-control commands Function Command Options # Cursor Positioning Function Command Options # Vertical position rows A#R Language selection Programming hints Font selection Enww Introduction Regulatory information FCC regulations Protecting the environment Environmental Product Stewardship programOzone production Energy consumption Paper Material restrictions Material safety data sheet For more information Regulatory Model Number3 Declaration of conformity Laser safety statement Country-/region-specific safety statementsCanadian DOC statement Japanese Vcci statement Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statement Hewlett-Packard limited warranty statement Service and support Appendix G Service and support Print Cartridge Limited Warranty Statement HP maintenance agreements Availability of support and serviceOnsite service agreements Priority Onsite Service To use HP Express Exchange HP Express Exchange U.S. and Canada only To repack the printer Repacking the printer WHO is Returning the EQUIPMENT? Service information formWhat are YOU SENDING? Have YOU Removed the Print CARTRIDGE? Enww Index PCL Enww Energy Star Enww Enww 283 See also drivers 256 PostScript error pages Enww Enww 288 Unix Enww Page Q5400-90933