Manuals / HP / Computer Equipment / Printer

HP 4250/4350 manual Light Explanation and solution Blinking amber, Firmware in External Accessory

Models: 4250/4350

1 304

Download 304 pages 41.53 Kb

Page 182

Light	Explanation and solution
Blinking amber	● The accessory has a staple jam. 13.XX.YY
	JAM IN STAPLER appears on the printer
	control-panel display. (See the section for
	this message in Interpreting control-panel
	messages.)
	● The accessory has a paper jam, or a sheet
	needs to be removed from the unit, even if
	the sheet is not jammed. 13.XX.YY JAM IN
	OUTPUT DEVICE appears on the printer
	control-panel display. (See the section for
	this message in Interpreting control-panel
	messages.)
	● The bin is full. STACKER BIN FULL
	appears on the printer control-panel display.
	(See the section for <BINNAME> FULL in
	Interpreting control-panel messages.)
	● The stapler is out of staples. STAPLER
	OUT OF STAPLES appears on the printer
	control-panel display. (See the section for
	this message in Interpreting control-panel
	messages.)
	● The bin is in the up position. LOWER THE
	STACKER BIN appears on the printer
	control-panel display. (See the section for
	this message in Interpreting control-panel
	messages.)
	● The jam-access door is open. OUTPUT
	PAPER PATH OPEN appears on the printer
	control-panel display. (See the section for
	this message in Interpreting control-panel
	messages.)
	● The stapler unit is open. OUTPUT PAPER
	PATH OPEN appears on the printer control-
	panel display. (See the section for this
	message in Interpreting control-panel
	messages.)
	● The firmware is corrupt. CORRUPT
	FIRMWARE IN EXTERNAL ACCESSORY
	appears on the control-panel display. (See
	the section for this message in Interpreting
	control-panel messages.)

170 Chapter 4 Problem solving

ENWW

Image 182

HP 4250/4350 manual Light Explanation and solution Blinking amber, Firmware in External Accessory

Contents

Use Page User Guide Copyright and License HP customer care HP direct ordering for accessories or suppliesHP service information IiiHP support and information for Macintosh computers HP service agreementsHP Toolbox Table of contents Managing and maintaining the printer Problem solving ViiAppendix a Supplies and accessories ViiiAppendix B Control panel menus Index Printer basics Setting up the printer Quick access to printer informationWhere to look for more information Using the printerLetter Description Printer configurationsModel descriptions Printer model HP LaserJet 4250 seriesOne 100-sheet tray and two 500-sheet trays Speed Printer featuresResolution Paper handlingLanguage and fonts Memory and processorInterface connections and networking Energy savings AccessibilityPrint cartridge Economical printingAccessories and supplies Printer partsOne optional 1,500-sheet feeder Accessory lights Interface portsLocking and unlocking optional accessories Moving the printerControl panel Control-panel layoutButton Control-panel buttonsControl-panel lights FunctionTo print a control-panel menu map Using the printer Help systemPrinting control-panel menus To change a control-panel setting Changing printer-control-panel configuration settingsChanging control-panel settings Job storage limitShow address Job held timeoutTo set the job held timeout To set the job storage limitTray behavior options To show the IP addressTo set Use Requested Tray To set Manually Feed PromptTo set Size/type prompt Sleep DelayTo set the printer default for PS Defer Media Personality To set the Sleep DelayTo turn the Sleep Mode on or off To set the personality Clearable warningsAuto continue To set the clearable warningsTo set supplies-low reporting Cartridge lowTo set the auto continue To set the cartridge-out response Jam recoveryCartridge out Language To set the jam-recovery responseRAM disk To set the RAM diskTo select the language Unix SoftwareOperating systems and printer components PCLOperating system Printer driversAdditional drivers PCL PPDPrinter driver Help Using the printer driversSelect the correct printer driver for your needs PropertiesProperties or PreferencesHP LaserJet Utility Software for Macintosh computersPPDs Installing the printing system software To install the printing system softwareInstalling Windows printing system software for networks Double click Printer AppleTalk Installing Macintosh printing system software for networksTo install printer drivers in Mac OS Click Add Printer For Mac OSNext to USB Printer Selection, click Change To remove software from Macintosh operating systems Uninstalling the softwareTo remove software from Windows operating systems Selecting print media Weight Capacity2 Tray 1 supported sizes and weightsSize Dimensions1 Supported sizes of print mediaOptional 1,500-sheet tray supported sizes and weights Size Dimensions Weight CapacitySize Dimensions Weight Optional duplexer supported sizes and weightsOptional envelope feeder supported sizes and weights Enww Enww Printing tasks Customizing tray 1 operation Selecting which tray is used for printingUnderstanding tray order Tray 1 TYPE=ANY Tray 1 SIZE=ANYPrinting by type and size of media locking trays MediaManually feeding media from tray To print by type and size of paperSelecting the correct fuser mode Quality submenuTo select the stapler in the software Mac Stapling documentsTo select the stapler in the software Windows To select the stapler at the control panelLoading staples To load staplesTo load tray Loading traysLoading tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet tray Loading an optional 1,500-sheet tray To load an optional 1,500-sheet tray Do not fan the media. Fanning can cause misfeedsEnww Printing to the rear output bin Understanding media output optionsPrinting to the top standard output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed To load envelopes in tray Printing envelopesLoading envelopes in tray Installing the optional envelope feeder Feeding envelopes automatically optional envelope feederTo remove the optional envelope feeder To install the optional envelope feederRemoving the optional envelope feeder Loading envelopes in the optional envelope feeder Handling menu Printing on labels Follow these guidelines when printing on labelsPrinting on special media Do not load or print on labels in the following waysPrinting on transparencies TRANSPARENCY=LOWGuidelines for printing on letterhead or preprinted forms Printing on paper that has a special finish Printing on small sizes, custom sizes, or heavy paper Weight and sizesTray Minimum size Maximum size Supported weights Guidelines for heavy paperSetting custom paper sizes Additional guidelines for small or narrow paperTo set custom paper sizes Parts, accessories, and supplies Printing on both sides of paper optional duplexerOrientation of paper for duplexing To duplex with the optional duplex-printing accessory Layout options for printing on both sides of paperTo duplex manually On the Finishing tab, select Print on Both Sides ManuallyCanceling a print job Changing default settings Using the printer driverChanging the settings for a print job To change default settings in Windows 98 and Windows Me To change default settings in Windows NTTo change default settings in Macintosh operating systems To print a watermark on Windows computers all versions Using printer-driver featuresPrinting watermarks To print a watermark on Macintosh computersTo set a custom paper size on Windows computers Setting a custom paper sizePrinting multiple pages on one sheet of paper On the Paper/Quality tab, click CustomTo set a custom paper size on Macintosh computers Using EconoMode draft printingSelecting print-quality settings To use EconoMode draft printing on Windows computersUsing reduce/enlarge options Selecting a paper sourceOn the Paper/Quality tab, click Use different paper/Covers To print covers or different pages on Windows computersTo print covers or different pages on Macintosh computers To print copies of a stored job Using job-storage featuresQuick copying a job To delete a quick copy job Deleting a quick copy jobProofing and holding a job To print the remaining copies of a held jobTo delete a held job Deleting a held jobPrinting a private job To specify a private jobTo delete a private job Deleting a private jobStoring a print job To store a print jobTo print a stored job To delete a stored jobManaging and maintaining the printer Using the embedded Web server Opening the embedded Web serverSettings tab Information tabNetworking tab Other linksUsing HP Web Jetadmin software Supported browsers Using the HP ToolboxSupported operating systems WindowsStatus tab Troubleshooting tabTo view the HP Toolbox Utilitites folder. Double-click the HP Toolbox iconAdministrative settings Device Settings windowSet up status alerts Alerts tabToolbox links Double-clickAdd or Remove Programs Uninstalling the HP ToolboxClick Control Panel Managing and configuring printer drivers HP Web Jetadmin software plug-inCustomization utility Configuring e-mail alerts Utitlity Information sourceSetting the date format Setting the real-time clockSetting the date and time Setting the date Setting the time formatSetting the time To print a configuration page at the control panel Checking the printer configurationConfiguration Menu mapThat are installed To print a supplies status page at the control panel Supplies statusPS or PCL font list To print a PS or PCL font listSelecting PCL 6 and PCL 5 fonts HP print cartridges Print-cartridge authentication Print-cartridge storageManaging the print cartridge Non-HP print cartridgesCartridge-low and cartridge-out conditions Print-cartridge life expectancyChecking the supply level When the cartridge is low on toner or drum life When the cartridge is out of toner or drum lifeTo clean the inside of the printer Cleaning the printerCleaning the inside of the printer Cleaning the fuser To run the cleaning page manually Running the cleaning page manuallyRunning the cleaning page automatically To run the cleaning page automaticallyPerforming preventive maintenance To reset the maintenance-kit counterReplacing the stapler unit To remove and replace the stapler unitReplacing the stapler unit Enww Problem solving 119YES Troubleshooting flowchartDoes the control panel display read READY? Can you print a configuration page? See ConfigurationGo to step Job will not print PS error page or list of commands printsCan you print from a program? PERSONALITY=AUTO Does the job print as expected? Paper is not fed correctly or is damaged There are print-quality problemsPrint job is not formatted correctly Go to Correcting print-quality problems Configuration Tray 1 Size and TrayCause Solving general printing problemsCause Solution Solving general printing problems Try printing a job from another program Control-panel messages Guidelines for using paper Symptom Problem with paper SolutionFont list ConfigurationPrinting special pages Supplies statusClearing jams from the top-cover and print-cartridge areas Clearing jamsJam locations To clear jams from the top-cover and print-cartridge areas To clear jams from the optional envelope feeder Clearing jams from the trays To clear jams from trayTo clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray Clearing jams from the optional duplexer To clear jams from the optional duplexerClearing jams from the output areas To clear jams from the rear output binClearing jams from the fuser area To clear jams from the fuser areaEnww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker Solving repeated jams If paper jams occur frequently, try the followingEnww Resolving persistent messages Using the printer online Help systemUnderstanding printer messages Interpreting control-panel messagesParallel I/O 13.XX.YY JAMInsufficient Memory Parallel I/O Buffer OverflowFuser Error ErrorXxxxx Error XX Error Control panel message 51.XY Error For help pressXY Error To continue Sensor issue Turn off then onTo continue Turn off then on Description 66.XY.ZZ Input Control panel message 59.XY Error For help pressHandling accessory Device FailurePermanent Storage Error Settings Changed66.XY.ZZ Output Storage Write FailControl panel message Description Recommended action 8X.YYYY EIO ErrorJetdirect Error 8X.YYYY EmbeddedCard Slot X File Operation Failed Card Slot Not FunctionalCard Slot X Device Failure Card Slot X File System is FullCorrupt Firmware in External Accessory Cleaning Disk CompleteCleaning Disk Chosen Personality not AvailableEIO X Disk Device Failure Different Paper Sizes in JOBEIO X Disk EIO X Disk File Operation FailedEnvelope Feeder Empty EIO X Disk is Write ProtectedEIO X Disk not Initialized Insert or Close TrayInternal Disk is Write Protected Internal Disk File Operation FailedInternal Disk File System is Full Internal Disk not InitializedCustom Load Tray Typesize Manually Feed TypesizeOutput Paper Path Open NON HP Supply InstalledCurrent status message Description For help press Paused To return to ready press StopRAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk not InitializedROM Disk Device Failure Replace CartridgeCurrent status message Replace Cartridge To continue press ROM Disk File Operation FailedSize Mismatch Tray ROM Disk is Write ProtectedROM Disk not Initialized Stapler LOW on StaplesTray Typesize Stapler OUT of StaplesTOO Many Pages in JOB to Staple Tray XX Typesize Tray XX Empty TypesizeWaiting for Tray XX to Lift Unsupported Data on FS Dimm in SlotUSE Tray XX Typesize Warming UPMalfunction .XY.ZZ Output Device Light Explanation and solution Solid greenPages in JOB to Staple appears on Light Explanation and solution Blinking amber Firmware in External AccessoryReplacing accessories or accessory components Image defect examples Correcting print-quality problemsPrint-quality checklist AaBbCc Specks Light print partialLight print entire Dropouts LinesGray background Toner smearLoose toner Repeating defectsSkew Repeating imageMisformed characters Curl or wave Wrinkles or creasesWhite spots on black Vertical white linesTire tracks Scattered lines Blurred printRandom image repetition Troubleshooting network printing problems Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows 9x. CauseTroubleshooting common Macintosh problems Problems with Mac OSPrint job was not sent to the printer that you wanted. Cause Solution Software troubleshooting Hardware troubleshootingProblems with Mac OS You are unable to print from a third-party USB card. Cause Solution Software troubleshooting Specific errors Troubleshooting common PostScript problemsGeneral problems Cause Solution Font error occurred Printer driverDisk is Write Protected Troubleshooting the optional hard diskDisk FAILURE. EIO X Disk not Functional Enww Supplies and accessories 195Ordering directly from HP Ordering parts, accessories, and suppliesOrdering through service or support providers To order directly through the embedded Web serverOrdering parts, accessories, and supplies Description Part number Paper-handling accessoriesPart numbers Memory Maintenance kitsPrint cartridges Cables and interfaces Print mediaQ2397A/Asia-Pacific countries HP Multipurpose paper Sheets/ream, 10-ream Carton Letter 8.5 x 11 inch, 3-hole Enww Control panel menus 205List Retrieve Job menuPrint Stored JOB Values Username Jobname ALL Private Jobs No Stored JobsInformation menu Paper Handling menu Postcard JIS Tray 1 Size ANY Size Letter Legal Executive StatementExecutive JIS Envelope64 g/m2 Tray 2 Size Letter Legal ExecutiveB5 ISO Tray N Size Letter Legal DimensionSIZE= 8.50 x 14 INCHES, Setting saved Tray N CustomCopies Configure Device menuPrinting submenu Paper Size Legal Executive Statement 8.5 x B5 JIS DEFAULT*LETTERItem Values Duplex OFF Long Edge Binding Short EdgeValues Print Quality submenu SET Print Test Registration Source Adjust Tray N Optimize High Transfer Line Detail Restore Optimize Configures the fuser mode associated with each paper typeProres ResolutionFastres RET OFF Light Medium Dark EconomodeToner System Setup submenuDensity Small Paper Mode *NORMAL Slow To 5 *3DATE/TIME Date Date Format Time Time Format JOB Storage To 100 *32Tray Behavior Sleep Delay Display LANGUAGE*ENGLISH Several Explanation Cartridge Stop OUT Continue JAM Recovery Auto OFF RAM DiskStapler/stacker submenu Seconds SubmenuStaples None ONE Staples OUT Stop Continue Parallel High Speed Input Advanced FunctionsResets submenu Restore Factory SettingsClear Maintenance Message Sleep Mode Print Test Source Destination Duplex Copies Diagnostics menuPrint Event LOG Show Event Paper Path Test Service menu Enww Product dimensions, with all doors and trays fully opened HP LaserJet 4250 or 4350 series physical specificationsProduct dimensions Printer accessoriesAppendix C Specifications Specification Volt models Electrical specificationsPower requirements HP LaserJet 4250 or 4350 series Product model Printing Ready Sleep OffSound pressure level Declared per ISO Sound power level Declared per ISOAcoustic emissions Operating environment Environmental condition Printing Storage/standbyPrinting and paper storage environment Paper specificationsCategory Specifications Envelopes Envelope margins Envelopes with double side seamsEnvelopes with adhesive strips or flaps Envelope storageLabel construction LabelsTransparencies Enww Printer memory and expansion 241Overview To install printer memory Printer memoryEnww Enww Installing CompactFlash cards To install a CompactFlash cardInstalling CompactFlash cards Enww Checking memory installation Saving resources permanent resources Installing EIO cards or mass storage devices To install EIO cards or mass storage devicesEnww Printer commands 253Understanding PCL 6 and PCL 5e printer command syntax Combining escape sequencesDOS program Entry What appears Using escape charactersSelecting PCL 6 and PCL 5 fonts Page-control commands Common PCL 6 and PCL 5 printer commandsJob-control commands Function Command Options #Function Command Options # Vertical position rows A#R Cursor PositioningProgramming hints Language selectionFont selection Enww Regulatory information IntroductionFCC regulations Ozone production Environmental Product Stewardship programProtecting the environment Energy consumptionMaterial safety data sheet Paper Material restrictionsFor more information Declaration of conformity Regulatory Model Number3Canadian DOC statement Country-/region-specific safety statementsLaser safety statement Japanese Vcci statement Korean EMI statementFinnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatService and support Hewlett-Packard limited warranty statementAppendix G Service and support Print Cartridge Limited Warranty Statement Onsite service agreements Availability of support and serviceHP maintenance agreements Priority Onsite ServiceHP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerWhat are YOU SENDING? Service information formWHO is Returning the EQUIPMENT? Have YOU Removed the Print CARTRIDGE?Enww Index PCL Enww Energy Star Enww Enww 283 See also drivers 256 PostScript error pages Enww Enww 288 Unix Enww Page Q5400-90933