HP 4250/4350 manual Understanding printer messages, Using the printer online Help system

Understanding printer messages

Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing...) or an error condition (such as CLOSE TOP COVER) that needs attention. Interpreting control-panel messages lists the most common messages that require attention or that might raise questions. Messages are listed in alphabetical order first, with numeric messages at the end of the list.

Using the printer online Help system

This printer features an online Help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions about gaining access to the online Help system.

Whenever a message alternates with For help press, press (HELP button) to view the help and use (UP button) and (DOWN button) to scroll through the message.

To exit the online Help system, press MENU.

Resolving persistent messages

Some messages (for example, requests to load a tray or a message that a previous print job is still in the printer memory) allow you to press (SELECT button) to print, or to press STOP to clear the job and eliminate the message.

If a message persists after performing all of the recommended actions, contact an HP- authorized service or support provider. (See HP customer care or go to http://www.hp.com/ support/lj4250 or http://www.hp.com/support/lj4350.)

Interpreting control-panel messages

Control panel message 10.XX.YY SUPPLY MEMORY ERROR For help press

Description

An error has occurred in one or more of the printer's supplies. Values of XX and YY are listed below:

XX00 = memory is defective

XX01 = memory is missing

YY00 = black print cartridge

Recommended action

1.Turn the printer power off, and then turn the printer power on to clear the message.

2.If the message persists, contact an HP-authorized service or support provider (see HP customer care).

10.32.00	The printer has detected that a printer
UNAUTHORIZED SUPPLY	supply is not a genuine HP supply.
For help press

This message is displayed until you install an HP supply or press the override button (SELECT button), (which may void the printer warranty).

If you believe you purchased an HP supply, go to http://www.hp.com/go/ anticounterfeit.

Any printer repair required as a result of using non-HP supplies or unauthorized supplies is not covered under the printer warranty.

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