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HP 4250/4350 manual Availability of support and service, HP maintenance agreements

Models: 4250/4350

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Availability of support and service

Around the world, HP provides a variety of service and support options for purchase.

Availability of these programs will vary depending upon your location.

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the printer will have the following maintenance agreements:

Onsite service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with two response times:

Priority Onsite Service

This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

Next-Day Onsite Service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on-site agreements (for additional charges).

272 Appendix G Service and support

ENWW

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HP 4250/4350 manual Availability of support and service, HP maintenance agreements, Onsite service agreements

Contents

Use Page User Guide Copyright and License HP direct ordering for accessories or supplies HP service informationHP customer care IiiHP support and information for Macintosh computers HP service agreementsHP Toolbox Table of contents Managing and maintaining the printer Problem solving ViiAppendix a Supplies and accessories ViiiAppendix B Control panel menus Index Printer basics Quick access to printer information Where to look for more informationSetting up the printer Using the printerPrinter configurations Model descriptionsLetter Description Printer model HP LaserJet 4250 seriesOne 100-sheet tray and two 500-sheet trays Printer features ResolutionSpeed Paper handlingLanguage and fonts Memory and processorInterface connections and networking Accessibility Print cartridgeEnergy savings Economical printingAccessories and supplies Printer partsOne optional 1,500-sheet feeder Accessory lights Interface portsLocking and unlocking optional accessories Moving the printerControl panel Control-panel layoutControl-panel buttons Control-panel lightsButton FunctionTo print a control-panel menu map Using the printer Help systemPrinting control-panel menus Changing printer-control-panel configuration settings Changing control-panel settingsTo change a control-panel setting Job storage limitJob held timeout To set the job held timeoutShow address To set the job storage limitTray behavior options To show the IP addressTo set Use Requested Tray To set Manually Feed PromptTo set Size/type prompt Sleep DelayTo set the printer default for PS Defer Media Personality To set the Sleep DelayTo turn the Sleep Mode on or off Clearable warnings Auto continueTo set the personality To set the clearable warningsTo set supplies-low reporting Cartridge lowTo set the auto continue To set the cartridge-out response Jam recoveryCartridge out To set the jam-recovery response RAM diskLanguage To set the RAM diskTo select the language Software Operating systems and printer componentsUnix PCLPrinter drivers Additional driversOperating system PCL PPDUsing the printer drivers Select the correct printer driver for your needsPrinter driver Help PropertiesProperties or PreferencesHP LaserJet Utility Software for Macintosh computersPPDs Installing the printing system software To install the printing system softwareInstalling Windows printing system software for networks Double click Printer AppleTalk Installing Macintosh printing system software for networksTo install printer drivers in Mac OS Click Add Printer For Mac OSNext to USB Printer Selection, click Change To remove software from Macintosh operating systems Uninstalling the softwareTo remove software from Windows operating systems Selecting print media Tray 1 supported sizes and weights Size Dimensions1Weight Capacity2 Supported sizes of print mediaOptional 1,500-sheet tray supported sizes and weights Size Dimensions Weight CapacitySize Dimensions Weight Optional duplexer supported sizes and weightsOptional envelope feeder supported sizes and weights Enww Enww Printing tasks Selecting which tray is used for printing Understanding tray orderCustomizing tray 1 operation Tray 1 TYPE=ANY Tray 1 SIZE=ANYPrinting by type and size of media locking trays MediaManually feeding media from tray To print by type and size of paperSelecting the correct fuser mode Quality submenuStapling documents To select the stapler in the software WindowsTo select the stapler in the software Mac To select the stapler at the control panelLoading staples To load staplesTo load tray Loading traysLoading tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet tray Loading an optional 1,500-sheet tray To load an optional 1,500-sheet tray Do not fan the media. Fanning can cause misfeedsEnww Printing to the rear output bin Understanding media output optionsPrinting to the top standard output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed To load envelopes in tray Printing envelopesLoading envelopes in tray Installing the optional envelope feeder Feeding envelopes automatically optional envelope feederTo remove the optional envelope feeder To install the optional envelope feederRemoving the optional envelope feeder Loading envelopes in the optional envelope feeder Handling menu Follow these guidelines when printing on labels Printing on special mediaPrinting on labels Do not load or print on labels in the following waysPrinting on transparencies TRANSPARENCY=LOWGuidelines for printing on letterhead or preprinted forms Printing on paper that has a special finish Weight and sizes Tray Minimum size Maximum size Supported weightsPrinting on small sizes, custom sizes, or heavy paper Guidelines for heavy paperSetting custom paper sizes Additional guidelines for small or narrow paperTo set custom paper sizes Parts, accessories, and supplies Printing on both sides of paper optional duplexerOrientation of paper for duplexing To duplex with the optional duplex-printing accessory Layout options for printing on both sides of paperTo duplex manually On the Finishing tab, select Print on Both Sides ManuallyCanceling a print job Changing default settings Using the printer driverChanging the settings for a print job To change default settings in Windows 98 and Windows Me To change default settings in Windows NTTo change default settings in Macintosh operating systems Using printer-driver features Printing watermarksTo print a watermark on Windows computers all versions To print a watermark on Macintosh computersSetting a custom paper size Printing multiple pages on one sheet of paperTo set a custom paper size on Windows computers On the Paper/Quality tab, click CustomUsing EconoMode draft printing Selecting print-quality settingsTo set a custom paper size on Macintosh computers To use EconoMode draft printing on Windows computersUsing reduce/enlarge options Selecting a paper sourceOn the Paper/Quality tab, click Use different paper/Covers To print covers or different pages on Windows computersTo print covers or different pages on Macintosh computers To print copies of a stored job Using job-storage featuresQuick copying a job Deleting a quick copy job Proofing and holding a jobTo delete a quick copy job To print the remaining copies of a held jobDeleting a held job Printing a private jobTo delete a held job To specify a private jobDeleting a private job Storing a print jobTo delete a private job To store a print jobTo print a stored job To delete a stored jobManaging and maintaining the printer Using the embedded Web server Opening the embedded Web serverSettings tab Information tabNetworking tab Other linksUsing HP Web Jetadmin software Using the HP Toolbox Supported operating systemsSupported browsers WindowsTroubleshooting tab To view the HP ToolboxStatus tab Utilitites folder. Double-click the HP Toolbox iconDevice Settings window Set up status alertsAdministrative settings Alerts tabToolbox links Double-clickAdd or Remove Programs Uninstalling the HP ToolboxClick Control Panel Managing and configuring printer drivers HP Web Jetadmin software plug-inCustomization utility Configuring e-mail alerts Utitlity Information sourceSetting the date format Setting the real-time clockSetting the date and time Setting the date Setting the time formatSetting the time Checking the printer configuration ConfigurationTo print a configuration page at the control panel Menu mapThat are installed Supplies status PS or PCL font listTo print a supplies status page at the control panel To print a PS or PCL font listSelecting PCL 6 and PCL 5 fonts Print-cartridge authentication Print-cartridge storage Managing the print cartridgeHP print cartridges Non-HP print cartridgesCartridge-low and cartridge-out conditions Print-cartridge life expectancyChecking the supply level When the cartridge is low on toner or drum life When the cartridge is out of toner or drum lifeTo clean the inside of the printer Cleaning the printerCleaning the inside of the printer Cleaning the fuser Running the cleaning page manually Running the cleaning page automaticallyTo run the cleaning page manually To run the cleaning page automaticallyPerforming preventive maintenance To reset the maintenance-kit counterReplacing the stapler unit To remove and replace the stapler unitReplacing the stapler unit Enww Problem solving 119YES Troubleshooting flowchartDoes the control panel display read READY? Can you print a configuration page? See ConfigurationGo to step Job will not print PS error page or list of commands printsCan you print from a program? PERSONALITY=AUTO Does the job print as expected? Paper is not fed correctly or is damaged There are print-quality problemsPrint job is not formatted correctly Go to Correcting print-quality problems Configuration Tray 1 Size and TrayCause Solving general printing problemsCause Solution Solving general printing problems Try printing a job from another program Control-panel messages Guidelines for using paper Symptom Problem with paper SolutionConfiguration Printing special pagesFont list Supplies statusClearing jams from the top-cover and print-cartridge areas Clearing jamsJam locations To clear jams from the top-cover and print-cartridge areas To clear jams from the optional envelope feeder Clearing jams from the trays To clear jams from trayTo clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray Clearing jams from the optional duplexer To clear jams from the optional duplexerClearing jams from the output areas To clear jams from the rear output binClearing jams from the fuser area To clear jams from the fuser areaEnww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker Solving repeated jams If paper jams occur frequently, try the followingEnww Using the printer online Help system Understanding printer messagesResolving persistent messages Interpreting control-panel messages13.XX.YY JAM Insufficient MemoryParallel I/O Parallel I/O Buffer OverflowFuser Error ErrorXxxxx Error Control panel message 51.XY Error For help press XY ErrorXX Error To continue Sensor issue Turn off then onTo continue Turn off then on Description Control panel message 59.XY Error For help press Handling accessory66.XY.ZZ Input Device FailureStorage Error Settings Changed 66.XY.ZZ OutputPermanent Storage Write FailControl panel message Description Recommended action EIO Error Jetdirect Error8X.YYYY 8X.YYYY EmbeddedCard Slot Not Functional Card Slot X Device FailureCard Slot X File Operation Failed Card Slot X File System is FullCleaning Disk Complete Cleaning DiskCorrupt Firmware in External Accessory Chosen Personality not AvailableDifferent Paper Sizes in JOB EIO X DiskEIO X Disk Device Failure EIO X Disk File Operation FailedEIO X Disk is Write Protected EIO X Disk not InitializedEnvelope Feeder Empty Insert or Close TrayInternal Disk File Operation Failed Internal Disk File System is FullInternal Disk is Write Protected Internal Disk not InitializedCustom Load Tray Typesize Manually Feed TypesizeNON HP Supply Installed Current status message DescriptionOutput Paper Path Open For help press Paused To return to ready press StopRAM Disk Device Failure RAM Disk File Operation FailedRAM Disk File System is Full RAM Disk not InitializedReplace Cartridge Current status message Replace Cartridge To continue pressROM Disk Device Failure ROM Disk File Operation FailedROM Disk is Write Protected ROM Disk not InitializedSize Mismatch Tray Stapler LOW on StaplesStapler OUT of Staples TOO Many Pages in JOB to Staple Tray XX TypesizeTray Typesize Tray XX Empty TypesizeUnsupported Data on FS Dimm in Slot USE Tray XX TypesizeWaiting for Tray XX to Lift Warming UPMalfunction .XY.ZZ Output Device Light Explanation and solution Solid greenPages in JOB to Staple appears on Light Explanation and solution Blinking amber Firmware in External AccessoryReplacing accessories or accessory components Image defect examples Correcting print-quality problemsPrint-quality checklist AaBbCc Specks Light print partialLight print entire Dropouts LinesGray background Toner smearLoose toner Repeating defectsSkew Repeating imageMisformed characters Curl or wave Wrinkles or creasesWhite spots on black Vertical white linesTire tracks Scattered lines Blurred printRandom image repetition Troubleshooting network printing problems Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows 9x. CauseTroubleshooting common Macintosh problems Problems with Mac OSPrint job was not sent to the printer that you wanted. Cause Solution Software troubleshooting Hardware troubleshootingProblems with Mac OS You are unable to print from a third-party USB card. Cause Solution Software troubleshooting Specific errors Troubleshooting common PostScript problemsGeneral problems Cause Solution Font error occurred Printer driverDisk is Write Protected Troubleshooting the optional hard diskDisk FAILURE. EIO X Disk not Functional Enww Supplies and accessories 195Ordering parts, accessories, and supplies Ordering through service or support providersOrdering directly from HP To order directly through the embedded Web serverOrdering parts, accessories, and supplies Description Part number Paper-handling accessoriesPart numbers Memory Maintenance kitsPrint cartridges Cables and interfaces Print mediaQ2397A/Asia-Pacific countries HP Multipurpose paper Sheets/ream, 10-ream Carton Letter 8.5 x 11 inch, 3-hole Enww Control panel menus 205List Retrieve Job menuPrint Stored JOB Values Username Jobname ALL Private Jobs No Stored JobsInformation menu Paper Handling menu Tray 1 Size ANY Size Letter Legal Executive Statement Executive JISPostcard JIS Envelope64 g/m2 Tray 2 Size Letter Legal ExecutiveB5 ISO Dimension SIZE= 8.50 x 14 INCHES, Setting savedTray N Size Letter Legal Tray N CustomCopies Configure Device menuPrinting submenu DEFAULT*LETTER Item ValuesPaper Size Legal Executive Statement 8.5 x B5 JIS Duplex OFF Long Edge Binding Short EdgeValues Print Quality submenu SET Print Test Registration Source Adjust Tray N Optimize High Transfer Line Detail Restore Optimize Configures the fuser mode associated with each paper typeResolution FastresProres RET OFF Light Medium Dark EconomodeSystem Setup submenu Density Small Paper Mode *NORMAL SlowToner To 5 *3DATE/TIME Date Date Format Time Time Format JOB Storage To 100 *32Tray Behavior Sleep Delay Display LANGUAGE*ENGLISH Several Explanation Cartridge Stop OUT Continue JAM Recovery Auto OFF RAM DiskStapler/stacker submenu Submenu Staples None ONE Staples OUT Stop ContinueSeconds Parallel High Speed Input Advanced FunctionsResets submenu Restore Factory SettingsClear Maintenance Message Sleep Mode Print Test Source Destination Duplex Copies Diagnostics menuPrint Event LOG Show Event Paper Path Test Service menu Enww HP LaserJet 4250 or 4350 series physical specifications Product dimensionsProduct dimensions, with all doors and trays fully opened Printer accessoriesAppendix C Specifications Electrical specifications Power requirements HP LaserJet 4250 or 4350 seriesSpecification Volt models Product model Printing Ready Sleep OffSound pressure level Declared per ISO Sound power level Declared per ISOAcoustic emissions Operating environment Environmental condition Printing Storage/standbyPrinting and paper storage environment Paper specificationsCategory Specifications Envelopes Envelopes with double side seams Envelopes with adhesive strips or flapsEnvelope margins Envelope storageLabel construction LabelsTransparencies Enww Printer memory and expansion 241Overview To install printer memory Printer memoryEnww Enww Installing CompactFlash cards To install a CompactFlash cardInstalling CompactFlash cards Enww Checking memory installation Saving resources permanent resources Installing EIO cards or mass storage devices To install EIO cards or mass storage devicesEnww Printer commands 253Understanding PCL 6 and PCL 5e printer command syntax Combining escape sequencesDOS program Entry What appears Using escape charactersSelecting PCL 6 and PCL 5 fonts Common PCL 6 and PCL 5 printer commands Job-control commandsPage-control commands Function Command Options #Function Command Options # Vertical position rows A#R Cursor PositioningProgramming hints Language selectionFont selection Enww Regulatory information IntroductionFCC regulations Environmental Product Stewardship program Protecting the environmentOzone production Energy consumptionMaterial safety data sheet Paper Material restrictionsFor more information Declaration of conformity Regulatory Model Number3Country-/region-specific safety statements Laser safety statementCanadian DOC statement Japanese Vcci statement Korean EMI statementFinnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatService and support Hewlett-Packard limited warranty statementAppendix G Service and support Print Cartridge Limited Warranty Statement Availability of support and service HP maintenance agreementsOnsite service agreements Priority Onsite ServiceHP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerService information form WHO is Returning the EQUIPMENT?What are YOU SENDING? Have YOU Removed the Print CARTRIDGE?Enww Index PCL Enww Energy Star Enww Enww 283 See also drivers 256 PostScript error pages Enww Enww 288 Unix Enww Page Q5400-90933