HP 4250/4350 manual HP Express Exchange U.S. and Canada only, To use HP Express Exchange

HP Express Exchange (U.S. and Canada only)

	This service, available for an additional fee, is an alternative to the standard warranty and
	entails returning your printer for repair. HP Express Exchange allows you to receive a
	refurbished replacement unit and then return your defective printer. The fast turnaround from
	HP Express Exchange minimizes downtime over traditional service programs that require
	you to ship the defective printer to the manufacturer and then wait for the printer to be
	repaired and returned.
	If you choose to use this service, follow the steps listed below. If you have HP on-site
	support service, you should work directly with the local HP Customer Care center instead of
	following the steps outlined here.
	To identify potential support options for this printer, go to http://www.hpexpress-services.com
NOTE
	and type the printer model number. In North America, additional options might be available
	through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or
	1-800-268-1221 (Canada).

To use HP Express Exchange

1.Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center.

2.A representative from the service center requests product and customer information. In some cases, collateral might also be requested.

3.Before agreeing to use this service, check with the representative for information about returning your defective printer.

4.HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might prevent next-day shipping.)

Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is greater.

ENWW HP Express Exchange (U.S. and Canada only) 273