HP 4250/4350 manual Problems with Mac OS

Problems with Mac OS X (continued)

The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.

Cause Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the printer and the computer.

The wrong printer name, IP address, or Rendezvous host name is being used.

The interface cable might be defective or of poor quality.

Check the printer name, IP address, or Rendezvous host name by printing a configuration page See Configuration page. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected printer in Print Center.

Cause Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The printer software might not have been installed or was installed incorrectly.

The Postscript Printer Description (PPD) file is corrupt.

The printer might not be ready.

Make sure that the HP LaserJet 4250 or 4350 series PPD is in the following hard drive folder: Library/Printers/

PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

Delete the PPD file from the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The interface cable might be defective or of poor quality.

A print job was not sent to the printer that you wanted. Cause

The print queue might be stopped.

Replace the interface cable. Make sure to use a high-quality cable.

Solution

Restart the print queue. Open print monitor and select Start Jobs.

188 Chapter 4 Problem solving ENWW