Troubleshooting common Macintosh problems | HP 4250/4350 specification

Troubleshooting common Macintosh problems

	In addition to the problems that are listed in Solving general printing problems, this section
	lists problems that can occur when using Mac OS 9.x, or Mac OS X.
	Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer
NOTE
	will not appear in the Chooser.

Problems with Mac OS 9.x

The printer name or IP address does not show or verify in the Desktop Printer Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that Printer (USB) or Printer (LPR) is selected in the Desktop Printer Utility, depending on the type of connection that exists between the printer and the computer.

The wrong printer name or IP address is being used.

The interface cable might be defective or of poor quality.

Check the printer name or IP address by printing a configuration page. See Configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility.

Replace the interface cable. Make sure to use a high-quality cable.

The PostScript Printer Description (PPD) file for the printer does not appear as a selection in the Desktop Printer Utility.

Cause

The printer software might not have been installed or was installed incorrectly.

The PostScript Printer Description (PPD) file is corrupt.

Solution

Make sure that the HP LaserJet 4250 or 4350 series PPD is in the following hard drive folder: System Folder/

Extensions/Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions.

Delete the PPD file from the following hard drive folder:

System Folder/Extensions/Printer

Descriptions. Reinstall the software. See the getting started guide for instructions.

ENWW	Troubleshooting common Macintosh problems 185

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HP 4250/4350 manual Troubleshooting common Macintosh problems, Problems with Mac OS

Contents

Use Page User Guide Copyright and License HP service information HP direct ordering for accessories or suppliesHP customer care Iii HP support and information for Macintosh computers HP service agreementsHP Toolbox Table of contents Managing and maintaining the printer Vii Problem solving Viii Appendix a Supplies and accessories Appendix B Control panel menus Index Printer basics Where to look for more information Quick access to printer informationSetting up the printer Using the printer Model descriptions Printer configurationsLetter Description Printer model HP LaserJet 4250 series One 100-sheet tray and two 500-sheet trays Resolution Printer featuresSpeed Paper handling Language and fonts Memory and processorInterface connections and networking Print cartridge AccessibilityEnergy savings Economical printing Printer parts Accessories and supplies One optional 1,500-sheet feeder Interface ports Accessory lights Moving the printer Locking and unlocking optional accessories Control-panel layout Control panel Control-panel lights Control-panel buttonsButton Function To print a control-panel menu map Using the printer Help systemPrinting control-panel menus Changing control-panel settings Changing printer-control-panel configuration settingsTo change a control-panel setting Job storage limit To set the job held timeout Job held timeoutShow address To set the job storage limit To show the IP address Tray behavior options To set Manually Feed Prompt To set Use Requested Tray To set Size/type prompt Sleep DelayTo set the printer default for PS Defer Media Personality To set the Sleep DelayTo turn the Sleep Mode on or off Auto continue Clearable warningsTo set the personality To set the clearable warnings To set supplies-low reporting Cartridge lowTo set the auto continue To set the cartridge-out response Jam recoveryCartridge out RAM disk To set the jam-recovery responseLanguage To set the RAM disk To select the language Operating systems and printer components SoftwareUnix PCL Additional drivers Printer driversOperating system PCL PPD Select the correct printer driver for your needs Using the printer driversPrinter driver Help Properties Preferences Properties or HP LaserJet Utility Software for Macintosh computersPPDs To install the printing system software Installing the printing system software Installing Windows printing system software for networks Double click Printer AppleTalk Installing Macintosh printing system software for networksTo install printer drivers in Mac OS For Mac OS Click Add Printer Next to USB Printer Selection, click Change To remove software from Macintosh operating systems Uninstalling the softwareTo remove software from Windows operating systems Selecting print media Size Dimensions1 Tray 1 supported sizes and weightsWeight Capacity2 Supported sizes of print media Size Dimensions Weight Capacity Optional 1,500-sheet tray supported sizes and weights Size Dimensions Weight Optional duplexer supported sizes and weightsOptional envelope feeder supported sizes and weights Enww Enww Printing tasks Understanding tray order Selecting which tray is used for printingCustomizing tray 1 operation Tray 1 TYPE=ANY Tray 1 SIZE=ANY Media Printing by type and size of media locking trays To print by type and size of paper Manually feeding media from tray Quality submenu Selecting the correct fuser mode To select the stapler in the software Windows Stapling documentsTo select the stapler in the software Mac To select the stapler at the control panel To load staples Loading staples To load tray Loading traysLoading tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet tray Loading an optional 1,500-sheet tray Do not fan the media. Fanning can cause misfeeds To load an optional 1,500-sheet tray Enww Printing to the rear output bin Understanding media output optionsPrinting to the top standard output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed To load envelopes in tray Printing envelopesLoading envelopes in tray Feeding envelopes automatically optional envelope feeder Installing the optional envelope feeder To remove the optional envelope feeder To install the optional envelope feederRemoving the optional envelope feeder Loading envelopes in the optional envelope feeder Handling menu Printing on special media Follow these guidelines when printing on labelsPrinting on labels Do not load or print on labels in the following ways TRANSPARENCY=LOW Printing on transparencies Guidelines for printing on letterhead or preprinted forms Printing on paper that has a special finish Tray Minimum size Maximum size Supported weights Weight and sizesPrinting on small sizes, custom sizes, or heavy paper Guidelines for heavy paper Additional guidelines for small or narrow paper Setting custom paper sizes To set custom paper sizes Printing on both sides of paper optional duplexer Parts, accessories, and supplies Orientation of paper for duplexing Layout options for printing on both sides of paper To duplex with the optional duplex-printing accessory On the Finishing tab, select Print on Both Sides Manually To duplex manually Canceling a print job Changing default settings Using the printer driverChanging the settings for a print job To change default settings in Windows NT To change default settings in Windows 98 and Windows Me To change default settings in Macintosh operating systems Printing watermarks Using printer-driver featuresTo print a watermark on Windows computers all versions To print a watermark on Macintosh computers Printing multiple pages on one sheet of paper Setting a custom paper sizeTo set a custom paper size on Windows computers On the Paper/Quality tab, click Custom Selecting print-quality settings Using EconoMode draft printingTo set a custom paper size on Macintosh computers To use EconoMode draft printing on Windows computers Selecting a paper source Using reduce/enlarge options On the Paper/Quality tab, click Use different paper/Covers To print covers or different pages on Windows computersTo print covers or different pages on Macintosh computers To print copies of a stored job Using job-storage featuresQuick copying a job Proofing and holding a job Deleting a quick copy jobTo delete a quick copy job To print the remaining copies of a held job Printing a private job Deleting a held jobTo delete a held job To specify a private job Storing a print job Deleting a private jobTo delete a private job To store a print job To delete a stored job To print a stored job Managing and maintaining the printer Opening the embedded Web server Using the embedded Web server Information tab Settings tab Other links Networking tab Using HP Web Jetadmin software Supported operating systems Using the HP ToolboxSupported browsers Windows To view the HP Toolbox Troubleshooting tabStatus tab Utilitites folder. Double-click the HP Toolbox icon Set up status alerts Device Settings windowAdministrative settings Alerts tab Toolbox links Double-clickAdd or Remove Programs Uninstalling the HP ToolboxClick Control Panel HP Web Jetadmin software plug-in Managing and configuring printer drivers Customization utility Utitlity Information source Configuring e-mail alerts Setting the date format Setting the real-time clockSetting the date and time Setting the time format Setting the date Setting the time Configuration Checking the printer configurationTo print a configuration page at the control panel Menu map That are installed PS or PCL font list Supplies statusTo print a supplies status page at the control panel To print a PS or PCL font list Selecting PCL 6 and PCL 5 fonts Managing the print cartridge Print-cartridge authentication Print-cartridge storageHP print cartridges Non-HP print cartridges Cartridge-low and cartridge-out conditions Print-cartridge life expectancyChecking the supply level When the cartridge is out of toner or drum life When the cartridge is low on toner or drum life To clean the inside of the printer Cleaning the printerCleaning the inside of the printer Cleaning the fuser Running the cleaning page automatically Running the cleaning page manuallyTo run the cleaning page manually To run the cleaning page automatically To reset the maintenance-kit counter Performing preventive maintenance To remove and replace the stapler unit Replacing the stapler unit Replacing the stapler unit Enww 119 Problem solving YES Troubleshooting flowchartDoes the control panel display read READY? See Configuration Can you print a configuration page? Go to step Job will not print PS error page or list of commands printsCan you print from a program? PERSONALITY=AUTO Does the job print as expected? Paper is not fed correctly or is damaged There are print-quality problemsPrint job is not formatted correctly Go to Correcting print-quality problems Tray 1 Size and Tray Configuration Cause Solving general printing problemsCause Solution Solving general printing problems Try printing a job from another program Control-panel messages Symptom Problem with paper Solution Guidelines for using paper Printing special pages ConfigurationFont list Supplies status Clearing jams from the top-cover and print-cartridge areas Clearing jamsJam locations To clear jams from the top-cover and print-cartridge areas To clear jams from the optional envelope feeder To clear jams from tray Clearing jams from the trays To clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray To clear jams from the optional duplexer Clearing jams from the optional duplexer To clear jams from the rear output bin Clearing jams from the output areas To clear jams from the fuser area Clearing jams from the fuser area Enww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker If paper jams occur frequently, try the following Solving repeated jams Enww Understanding printer messages Using the printer online Help systemResolving persistent messages Interpreting control-panel messages Insufficient Memory 13.XX.YY JAMParallel I/O Parallel I/O Buffer Overflow Fuser Error ErrorXxxxx Error XY Error Control panel message 51.XY Error For help pressXX Error To continue Sensor issue Turn off then on To continue Turn off then on Description Handling accessory Control panel message 59.XY Error For help press66.XY.ZZ Input Device Failure 66.XY.ZZ Output Storage Error Settings ChangedPermanent Storage Write Fail Control panel message Description Recommended action Jetdirect Error EIO Error8X.YYYY 8X.YYYY Embedded Card Slot X Device Failure Card Slot Not FunctionalCard Slot X File Operation Failed Card Slot X File System is Full Cleaning Disk Cleaning Disk CompleteCorrupt Firmware in External Accessory Chosen Personality not Available EIO X Disk Different Paper Sizes in JOBEIO X Disk Device Failure EIO X Disk File Operation Failed EIO X Disk not Initialized EIO X Disk is Write ProtectedEnvelope Feeder Empty Insert or Close Tray Internal Disk File System is Full Internal Disk File Operation FailedInternal Disk is Write Protected Internal Disk not Initialized Manually Feed Typesize Custom Load Tray Typesize Current status message Description NON HP Supply InstalledOutput Paper Path Open For help press Paused To return to ready press Stop RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk not Initialized Current status message Replace Cartridge To continue press Replace CartridgeROM Disk Device Failure ROM Disk File Operation Failed ROM Disk not Initialized ROM Disk is Write ProtectedSize Mismatch Tray Stapler LOW on Staples TOO Many Pages in JOB to Staple Tray XX Typesize Stapler OUT of StaplesTray Typesize Tray XX Empty Typesize USE Tray XX Typesize Unsupported Data on FS Dimm in SlotWaiting for Tray XX to Lift Warming UP Malfunction .XY.ZZ Output Device Light Explanation and solution Solid greenPages in JOB to Staple appears on Firmware in External Accessory Light Explanation and solution Blinking amber Replacing accessories or accessory components Image defect examples Correcting print-quality problemsPrint-quality checklist AaBbCc Specks Light print partialLight print entire Lines Dropouts Toner smear Gray background Repeating defects Loose toner Skew Repeating imageMisformed characters Wrinkles or creases Curl or wave White spots on black Vertical white linesTire tracks Blurred print Scattered lines Random image repetition Troubleshooting network printing problems Error message Error Writing to LPTx in Windows 9x. Cause Troubleshooting common Windows problems Problems with Mac OS Troubleshooting common Macintosh problems Print job was not sent to the printer that you wanted. Cause Hardware troubleshooting Solution Software troubleshooting Problems with Mac OS You are unable to print from a third-party USB card. Cause Solution Software troubleshooting Specific errors Troubleshooting common PostScript problemsGeneral problems Printer driver Cause Solution Font error occurred Disk is Write Protected Troubleshooting the optional hard diskDisk FAILURE. EIO X Disk not Functional Enww 195 Supplies and accessories Ordering through service or support providers Ordering parts, accessories, and suppliesOrdering directly from HP To order directly through the embedded Web server Ordering parts, accessories, and supplies Description Part number Paper-handling accessoriesPart numbers Memory Maintenance kitsPrint cartridges Print media Cables and interfaces Q2397A/Asia-Pacific countries HP Multipurpose paper Sheets/ream, 10-ream Carton Letter 8.5 x 11 inch, 3-hole Enww 205 Control panel menus List Retrieve Job menuPrint Stored JOB Username Jobname ALL Private Jobs No Stored Jobs Values Information menu Paper Handling menu Executive JIS Tray 1 Size ANY Size Letter Legal Executive StatementPostcard JIS Envelope 64 g/m2 Tray 2 Size Letter Legal ExecutiveB5 ISO SIZE= 8.50 x 14 INCHES, Setting saved DimensionTray N Size Letter Legal Tray N Custom Copies Configure Device menuPrinting submenu Item Values DEFAULT*LETTERPaper Size Legal Executive Statement 8.5 x B5 JIS Duplex OFF Long Edge Binding Short Edge Values Print Quality submenu SET Print Test Registration Source Adjust Tray N Configures the fuser mode associated with each paper type Optimize High Transfer Line Detail Restore Optimize Fastres ResolutionProres RET OFF Light Medium Dark Economode Density Small Paper Mode *NORMAL Slow System Setup submenuToner To 5 *3 To 100 *32 DATE/TIME Date Date Format Time Time Format JOB Storage Tray Behavior Sleep Delay Display LANGUAGE*ENGLISH Several Explanation Cartridge Stop OUT Continue JAM Recovery Auto OFF RAM DiskStapler/stacker submenu Staples None ONE Staples OUT Stop Continue SubmenuSeconds Parallel High Speed Input Advanced Functions Restore Factory Settings Resets submenu Clear Maintenance Message Sleep Mode Print Test Source Destination Duplex Copies Diagnostics menuPrint Event LOG Show Event Paper Path Test Service menu Enww Product dimensions HP LaserJet 4250 or 4350 series physical specificationsProduct dimensions, with all doors and trays fully opened Printer accessories Appendix C Specifications Power requirements HP LaserJet 4250 or 4350 series Electrical specificationsSpecification Volt models Product model Printing Ready Sleep Off Sound pressure level Declared per ISO Sound power level Declared per ISOAcoustic emissions Environmental condition Printing Storage/standby Operating environment Printing and paper storage environment Paper specificationsCategory Specifications Envelopes Envelopes with adhesive strips or flaps Envelopes with double side seamsEnvelope margins Envelope storage Label construction LabelsTransparencies Enww 241 Printer memory and expansion Overview Printer memory To install printer memory Enww Enww To install a CompactFlash card Installing CompactFlash cards Installing CompactFlash cards Enww Checking memory installation Saving resources permanent resources To install EIO cards or mass storage devices Installing EIO cards or mass storage devices Enww 253 Printer commands Combining escape sequences Understanding PCL 6 and PCL 5e printer command syntax DOS program Entry What appears Using escape charactersSelecting PCL 6 and PCL 5 fonts Job-control commands Common PCL 6 and PCL 5 printer commandsPage-control commands Function Command Options # Cursor Positioning Function Command Options # Vertical position rows A#R Language selection Programming hints Font selection Enww Introduction Regulatory information FCC regulations Protecting the environment Environmental Product Stewardship programOzone production Energy consumption Paper Material restrictions Material safety data sheet For more information Regulatory Model Number3 Declaration of conformity Laser safety statement Country-/region-specific safety statementsCanadian DOC statement Japanese Vcci statement Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statement Hewlett-Packard limited warranty statement Service and support Appendix G Service and support Print Cartridge Limited Warranty Statement HP maintenance agreements Availability of support and serviceOnsite service agreements Priority Onsite Service To use HP Express Exchange HP Express Exchange U.S. and Canada only To repack the printer Repacking the printer WHO is Returning the EQUIPMENT? Service information formWhat are YOU SENDING? Have YOU Removed the Print CARTRIDGE? Enww Index PCL Enww Energy Star Enww Enww 283 See also drivers 256 PostScript error pages Enww Enww 288 Unix Enww Page Q5400-90933