HP 4250/4350 manual Problem solving, Vii

Supported browsers	94
To view the HP Toolbox	95
Status tab	95
Troubleshooting tab	95
Alerts tab	96
Documentation tab	96
Device Settings window	96
Toolbox links	97
Other links	97
Uninstalling the HP Toolbox	98
To uninstall the HP Toolbox by using the Windows desktop shortcut	98
To uninstall the HP Toolbox by using Add/Remove Programs in the Windows
control panel	98
Managing and configuring printer drivers	99
HP Web Jetadmin software plug-in	99
Customization utility	100
Configuring e-mail alerts	101
Setting the real-time clock	102
Setting the date and time	102
Checking the printer configuration	105
Menu map	105
Configuration page	105
Supplies status page	107
PS or PCL font list	107
Managing the print cartridge	109
HP print cartridges	109
Non-HP print cartridges	109
Print-cartridge authentication	109
Print-cartridge storage	109
Print-cartridge life expectancy	110
Checking the supply level	110
Cartridge-low and cartridge-out conditions	110
Cleaning the printer	112
Cleaning the inside of the printer	112
Cleaning the fuser	113
Performing preventive maintenance	115
To reset the maintenance-kit counter	115
Replacing the stapler unit	116
To remove and replace the stapler unit	116
4 Problem solving
Troubleshooting flowchart	120
1 Does the control panel display read READY?	120
2 Can you print a configuration page?	121
3 Can you print from a program?	122
4 Does the job print as expected?	124
5 Does the printer select the proper trays and paper-handling accessories?	126
Solving general printing problems	128
Guidelines for using paper	132
Printing special pages	133
Clearing jams	134
Jam locations	134
Clearing jams from the top-cover and print-cartridge areas	134
Clearing jams from the optional envelope feeder	136
Clearing jams from the trays	137

ENWW vii