Sybase Desktop manual Troubleshooting Syncing, Problems with first sync

Appendix A

Troubleshooting: Syncing

Table A-3Problems with your first sync

A key source of information that you can use to troubleshoot syncing problems is your on-device sync log. This location of this file is:

■Pocket PC OS device:

C:\Program Files\lotus\notes\data\pylon\<device name>\pylon

■Palm OS device:

...<vendor name>\<username>\Pylon\pylon

Problems with first sync

Problem	Possible cause/steps to take
Your first sync is unsuccessful.	Your license key is issued based on your
The Pylon Sync Log shows	Lotus Notes user name. If you receive this
the error:	error during your first sync after installa-
Pylon has an invalid license	tion, it usually means that the user name
	you gave iAnywhere does not match your
	actual Lotus Notes user name.
	If you receive this error, do the following:
	1. Open Lotus Notes
	2. Confirm your Lotus Notes user name by
	clicking FileToolsUser IDName.
	3. See “Technical support” (page 22) for
	instructions on how to get assistance
	with this problem.
	iAnywhere will issue you a new license key.

184 / iAnywhere Solutions, Inc.