Sybase Desktop manual 188 / iAnywhere Solutions, Inc

Appendix A

	Problem	Possible cause/steps to take
You have been syncing suc-		There is a DLL conflict between the js32.dll
cessfully with Windows XP or		file that Lotus Notes installed and a version
Windows 2003 on your desk-		of js32.dll that was installed by the new
top, then after installing a		application in the C:\WINDOWS\system32
new application your attempt		directory. Contact your company’s tech sup-
to sync hangs with:		port service and ask them to:
■	Pocket PC OS - error	1. Determine the application(s) that are
	message, “Trying to	using the js32.dll file from the
	connect to Lotus Notes	C:\WINDOWS\system32 directory.
	(# sec)...,” where # is	2. Move a copy of the
	counting the seconds that	C:\WINDOWS\system32 \js32.dll file to the
	are passing without	startup directory of each application
	successfully connecting.	that is using it.
■	Palm OS - “"Syncing to	3. Delete the C:\WINDOWS\system32 \js32.dll
	Lotus Notes" dialog box	file.
	displaying “Read User
	Info.”

188 / iAnywhere Solutions, Inc.