Sybase Desktop manual Other problems with syncing

Appendix A

Table A-4

Other problems with syncing

Other problems with syncing

Problem		Possible cause/steps to take
Your sync is unsuccesful. The	If you receive this error message unexpect-
Pylon Sync Log shows the	edly (because you had been syncing fine up
error:	until this point), it may indicate one of
Pylon has an invalid license	three things:
	■	Your Lotus Notes user name has
		changed.
	■	Your Pylon license number was
		accidentally modified in your Pylon
		Configuration database.
	■	Your evaulation license has expired.
	If you receive this error and it is not due to
	an expired license, do the following:
	1.	Open Lotus Notes.
	2.	Confirm your Lotus Notes user name by
		clicking FileToolsUser IDName.
	3.	If your Lotus Notes user name is
		different from the user name you gave
		iAnywhere, see “Technical support”
		(page 22) for instructions on how to get
		assistance with this problem. iAnywhere
		will issue you a new license key.
	4.	If your Lotus Notes user name matches
		the user name you gave iAnywhere,
		check to make sure the license number
		in your Pylon Configuration database
		matches the license number you were
		issued by iAnywhere. To open your
		configuration database in Lotus Notes,
		click FileDatabaseOpenPylon
		Configuration. Re-enter your license
		number, save and close the database,
		and try syncing again.
Your sync is unsuccessful. The	If your Lotus Notes mail file is on a server,
Pylon Sync Log shows the	the server may be down. In this case, con-
error:	tact your system administrator to determine
Server not responding	the status of the server.

186 / iAnywhere Solutions, Inc.