Troubleshooting

 

 

 

 

 

 

Problem

 

Possible cause/steps to take

 

 

 

 

Every time you sync, you are

This problem can be solved by changing a

 

prompted to enter your

setting in Lotus Notes:

 

Lotus Notes user password.

1.

Open Lotus Notes.

 

 

2.

Click FileToolsUser ID.

 

 

3.

Enter your Lotus Notes password when

 

 

 

prompted.

 

 

4.

Check the box beside Don’t prompt for

 

 

 

a password from other Notes-based

 

 

 

programs (Share these user ID password

 

 

 

with theseNotes add-ins).

 

 

5.

Click OK.

 

 

You will no longer be prompted for your

 

 

password during syncs.

 

 

 

 

Your sync is unsuccessful, but

Check ActiveSync to make sure the option

 

you are not seeing an error

to sync Pylon is enabled.

 

message.

1.

On your desktop computer, open

 

 

 

ActiveSync.

 

 

2.

Click the Options button.

 

 

3.

The Options dialog box appears.

 

 

4.

Make sure the box beside Pylon is

 

 

 

checked.

 

 

5.

Click OK.

 

 

6.

Initiate a sync.

 

 

When ActiveSync has completed the sync,

 

 

you will see confirmation that Pylon success-

 

 

fully synced.

 

 

 

 

Your first sync returns a

If your Calendar or To Do database con-

 

“resolve Items” message

tains a record with a foreign character, it

 

ActiveSync.

may cause problems in the first sync. To

 

Your second sync appears to

solve this problem, either remove foreign

 

work, but no Calendar or To

characters from your Calendar and To Do

 

Do items appear on the

items, or sync again as follows:

 

device.

1.

In your Pylon Configuration document,

 

 

 

set the sync action for your Calendar

 

 

 

and To Do conduits to Desktop

 

 

 

overwrites Handheld.

 

 

 

Note: A Desktop overwrites Handheld

 

 

 

sync will remove all items previously

 

 

 

stored on the device.

 

 

2.

Sync your device.

 

 

3.

Set the sync action back to “Synchronize

 

 

 

the files” for two way syncing in future

 

 

 

sync operations.

 

 

 

 

 

Desktop User Guide for Pylon Conduit and Pylon Pro, Version 5.4 / 187

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Image 187
Sybase Desktop manual Click FileToolsUser ID