Sybase Desktop manual FileDatabaseOpen, then selecting

		Troubleshooting
Problem		Possible cause/steps to take
Your first sync is unsuccessful.	Pylon Conduit and Pylon Pro for Palm and
When you access your Pylon	Pocket PC creates your configuration docu-
configuration document in	ment using your ActiveSync partnership
Lotus Notes, the correct User	name. Your ActiveSync partnership name
Name and License number	should be listed in the Mobile Device field
are there.	of your configuration document.
	To confirm these two names match, do the
	following:
	1.	Open Activesync.
	2.	Confirm your ActiveSync partnership
		name.
	3.	Open Lotus Notes.
	4.	Open your Pylon configuration
		document by clicking
		FileDatabaseOpen, then selecting
		Pylon Configuration.
	5.	Under Name, you should see your
		ActiveSync partnership name listed.
	6.	If another name is listed, click Edit
		Configuration.
	7.	Edit the Mobile Device name to exactly
		match your ActiveSync partnership
		name. Note: ActiveSync partnership
		names are case sensitive and cannot
		contain spaces.
	8.	Click Save and Close.
	9.	Perform another sync.

Desktop User Guide for Pylon Conduit and Pylon Pro, Version 5.4 / 185