Chapter 1

Contacting iAnywhere Solutions

Technical support

If you need assistance using iAnywhere software, in North America, please contact iAnywhere Technical Support by calling 1-800-8SYBASE (800-879-2273) and then selecting option 3. You can call Monday through Friday (except major US holidays) between 9:00 a.m. and 9:00 p.m. Eastern time. Services will be provided in accordance with your support agreement.

Outside of North America, for your local support number and hours, please see:

http://www.sybase.com/contactus/support

Note For Pylon Conduit and Pylon Pro, the technical support that is included at no additional charge is limited to installation assistance in the first 30 days following your purchase. You may purchase further support by calling the technical support number. You may also be able to find the answer to your Pylon Conduit or Pylon Pro question in one of the technotes linked from the product’s Technical Support page at:

http://www.ianywhere.com/support/pylon_condpro.html.

Registering as a Named Contact

Calling the 800-number during business hours should always work to get you technical support — a Customer Number is created for you as soon as your purchase is completed. You will find it faster and easier to get technical support, by phone or online, if you have registered as a Named Contact.

When you purchase an iAnywhere product, a Sybase Technical Support Contact Form will automatically be emailed to you within 7-10 days. If your company should need to add another Named Contact, or change the one initially registered, call the Technical Support 800-number and request a Sybase Technical Support Contact Change Form.

The Sybase Technical Support Contact Form will contain your Customer Number, with spaces for you to provide an email address and other identifying information for the Named Contact for your product. Fill in the requested information and fax the form back to the phone number indicated.

When your fax is received, an email will be sent to you, providing your Technical Contact ID number. You can then use this number to speed up the process when you call for technical support, and to access technical support online.

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Sybase Desktop manual Contacting iAnywhere Solutions, Technical support, Registering as a Named Contact